New England Dry Basements

If I could give New England Dry Basement a thousand stars I would! I first met Don this past summer when I discovered a moisture, seepage and mold issue in my basement of my newly purchased home. When he first came to my home to evaluate the situation I found him to be very honest! He did not try to sell me the world and what I liked most was how he explained everything to me. I had no idea about humidity levels and how mold grows and how to get rid of it. He told me purchasing the Sante Fe dehumidifier would be the best place to start. He did tell me that I may want to consider setting up a perimeter drain system but wasn’t extremely pushy about it! He just kept saying «don’t worry about a thing… Ill work with you»
A few days later Don returned to my home to help me set up the machine and explain to me again how it works. Within a few hours my humidity level was down and the Sante Fe was working great! I had to contact Don several times over the next few months with questions on what setting it should be on and a few other concerns. Don always answered or got right back to me and was always very patient with me.
In December I got three inches of water in my basement and I again called Don about discharging water and different questions about getting rid of it and he again was very patient with my concerns! I new I had to purchase the drain system so after being able to put some money aside for the project I again called Don and said Id like to get it done. He sent two guys over Chris and Mike. They were on time, very courteous, respectful and great at what they do. I like viewing other tradesmen workmanship and these guys are definitely the best in the business! The trench they had to put cement mix over is as smooth as glass. A Perfect job! They worked very efficiently on completing the job and went above and beyond for me and my family. Don even checked in a few times to make sure I was happy with everything. One word pretty much sums up my hole experience with choosing this company… WOW!!!
If you get water in your basement or have any basement concerns call them! I am so glad I did. I now consider Don a good friend! Thank you a million times.
Sincerely Mark Scenna — Georgetown Ma

My house is a tough one because I’m surrounded by wetlands and the water table is mere inches below the basement floor! New England Dry Basements did a great job on my basement. Don and his team set up a perimeter drain under the basement floor along with two sump basins. He recently upgraded me with a third «triple-​safe» basin (three pumps instead of two) for added security in case of heavy rainfall. His team was knowledgeable and worked very efficiently. They answered all of my questions and they clearly knew the system inside and out.
Like the other reviewer said, they worked fast and cleaned up well. Except for the drying cement, you’d never know they were in my basement. Not one footprint was left! For such a big project his pricing was reasonable. I have a beautiful finished basement, and it is well protected because of these guys! I’d recommend them to anyone!

These guys are probably the most transparent, easy to work with and reputable people in the basement business!
I had water penetration around my main water line in the basement, a «simple fix» I was told on the phone by many. After multiple quotes from other popular vendors in the space made it apparent that up-​selling unnecessary services was the norm, Don came out and immediately gave me an honest and fair price, an install date, and a warranty.
Great work, fair priced, and most importantly, honest. Call Don at NE Dry Basements when you’re looking for a specific fix for a specific problem, not thousands of dollars in shady up-​selling from others.

I would highly recommend New England Dry Basements which exceeded our expectations. this was a project that we talked about since moving into our home 13 years ago. Reading the other review was very well stated and similar to my experience. i would highlight the superior customer service by Don and his immediate response to my emails and calls 7 days a week which I think is so important when servicing customers. Very, very happy with the results and look forward to finishing the basement with quality living space.

After Hurricane/​Superstorm Sandy, my unfinished basement flooded. Being a new homeowner, this was disconcerting, but not at all surprising; I knew what I was getting when I bought the house, but let’s face it: Water issues are one of the worst things to deal with regardless if you are first time homeowner or have owned ten houses.
Now that New England is headed towards winter, I was thinking ahead: Spring thaw if we get hit with lots of snow. A moderate to quick thaw would cause my basement to flood again. I was not about to go through that ordeal of shop vacuuming, squeegeeing, picking items off the floor, airing it out, etc. So, I hopped online looking for contractors who specialized in water proofing after I did research on what the causes are, possible solutions, and eventual costs of not doing anything versus doing something about it.
I called around to about four local places and setup appointments to have free assessments/​estimates issued over the course of two weeks. I had a ballpark figure of what the cost would be and an inkling of what I needed/​wanted done, so I was prepared for sales pitches and being inundated with lots of information.
Contractors came and went. For the most part, all of them had a one-​size-​fits-​all mentality and solution. For my home, it was overkill as I kind of knew what I needed and wanted based on what I just experienced with Sandy. Needless to say pricing was excessively more than I wanted to spend as well, not to mention most of these people I simply didn’t like. It was that instinctual feeling, which has always served me well in the past.
New England Dry Basements was one of the final companies to come by. When I called, I spoke with Don, the owner/​president, and we glossed over my needs and some possible, basic ideas on what we could do, but a final judgement would be issued once he actually saw the home. We scheduled and appointment a few days out.
Don arrived on time which was appreciated and we immediately went to the basement to assess the situation.
Given the past companies that have traipsed through here, I was armed with information — a consumer’s best weapon. I let Don do his thing, but what I liked was his attitude. He actually listened to me and my concerns and formulated his ideas around that. He asked questions and made observations others hadn’t, but I expected them to, which pleased me. We even went outside and looked at the perimeter which only one other company did as well. This was key: You have to look outside and inside when water proofing a basement. Don made some recommendations about downspout placement/​reworking as well as some other observation in relation to what he’d do with his plan.
He gave me an estimate which is was mid-​range compared to the others, but I really was impressed by his proposal because it fit meshed well with what I thought should be done with my house. It wasn’t overkill at a premium, but rather the right job for this particular house. I was quoted a wait time of about three weeks which was in line with other estimates. Much to my surprise, a week later, Don called asking if I wanted a coming Saturday as he had a cancellation. I jumped on it! He gave me the time and who will be showing up.
Saturday morning comes and two men, Mike and Chris, show up at my door. Both were extremely friendly and got to work quickly after we finalized my plans. Mike and Chris portrayed themselves as completely competent and confident. Don showed up a little after their arrival to make sure we were all set. The guys worked quickly and efficiently and over the course of a three hours, they had I’d say 85% of the work done. Mike informed me they would have about two hours or so left and they’d be gone.
They were respectful of my basement and yard and did not mind me popping my head in to see how it was all going. They actually seemed pleased that I showed an interest in what they were doing. It was great when Mike offered to show me some of the work, why they did something a certain way, and the outcome expected. Mike’s expertise was evident and very much appreciated.
Once they were nearly done, Mike offered to show me the Flood Test so I could see how this actually all worked. I was completely amazed at the basement’s transformation and the new drainage system’s operation. It was quiet running and forced the water out easily and most importantly, away from my house. When Mike and Chris left, aside from the drying concrete, you wouldn’t have known they were here.
If you need basement water-​proofing, look into New England Dry Basements. A well-​run operation, fairly priced, and easy to deal with are key factors here. At the very least, they should be among your list of estimates/​quotes even if you decide not to hire them.