Whirlpool

I was given a 5 hour window for the repair person. Ridiculous and absurd. Even time warner gives a 2 hour window. Second washing machine with same problem. Top load and the bearings have failed. It’s a known defect and they should be sued under a class action.
It is a maytag, but now owned by whirlpool.

We have always used Whirlpool appliances because my family always did. It was tradition really. But after getting a washer and dryer and now a refrigerator that both died within a year of ownership, NEVER AGAIN!
The dryer starting making awful noises about a year after owning it. We don’t even do much laundry, it’s just two of us. Anyway, we got it fixed by a local repair man and haven’t had trouble since. Knock wood.
The refrigerator was ONE WEEK past the warranty when it totally died. It went from a normal temperature to 60 degrees. I see on the website we purchased it from that we are not the only ones experiencing such problems with Whirlpool products.
BUT this isn’t even the main issue. We called Whirlpool, since we were just past the warranty and negotiated to have it fixed. Since then we’ve been without a refrigerator for almost a month and a half. They have made appointments to come out FIVE times now. Every time they have some excuse why it can’t be fixed. The first visit the guy said he wasn’t going to do such an involved job. The SECOND visit the guy said they had to order the parts. Are you kidding me? They knew exactly what they had to replace already!
The third visit, they called and rescheduled. The visit due today, they just never showed up. Are you freaking kidding me??? There’s clearly something going on there. They couldn’t be making that many mistakes.
I called back and asked to speak to a supervisor. I was told Janine was on the phone, but that I would receive a call back momentarily. 45 minutes later I called back. I was told this supervisor was gone for the day. Are you freaking kidding me???
We’ve been nothing but nice and patient even though this has been a huge inconvenience in our lives. We’ve taken off work to be here for several appts., to no avail and still kept our cool. NO MORE. I just had to warn anyone else out there considering a Whirlpool product — BUYER BEWARE! Seriously. Their products are not what they used to be and the customer service is ATROCIOUS. Most of the operators were outright rude and short with us, today’s included. I finally told her nevermind we are throwing this refrigerator away! That’s a big loss for us, $ 1000, down the drain.
We will be purchasing a DIFFERENT BRAND this time and for all appliance purchases in the future.
What a disgraceful company. You guys should be ashamed of yourselves.