Wells Fargo Bank

This branch always gives me a hard time about everything…
They make you not even want to bank with Wells Fargo…
They are very racist and their customer service is very poor…

This branch is the best Wells Fargo I’ve ever used.
A perfect experience every time. Especially ideal for business banking.
Knowledgeable, polite, friendly, the people who work here are superb ambassadors for their company. Whoever trained them did a great job.
I travel out of my way to use this branch and this branch only.
Full marks to these guys.

I used to be a customer with Wells Fargo because my previous employer was banking with them and since I no longer work for them I closed my account, I needed bank statements for 2013 – 2014 which I couldn’t print on line and in comparison to Comerica and Chase where they even don’t want to assist you because you are no longer a customer with them I give this branch on the corner of Ventura and Coldwater a 5 Star because they do know what customer service is and by the end of July I will close my current bank account and go back to Well’s Fargo, fyi, I opened my account at the Well’s Fargo branch on Wilshire and Crescent in Beverly Hills, they have the worse customer service because they didn’t want to assist me because I was no longer a customer…
Thank you guys at this branch

I have to say the best customer service I had in years from Wells Fargo. The minute you walk in you are greeted with a smile and hello. Nothing like great customer service. This Wells Fargo is located on Coldwater Canyon and Ventura Blvd.
I love the fact the tellers are fast. The liens are fast for you to get in and out. If you are looking for branch that cares about their customers this Wells Fargo does. First class service from A to Z.

Great and professional service all the time. Wait times not too bad and my transactions are handled quickly. Always service with a smile as well at this location. Convenient location and ample parking in the back.

Very professional and patient staff. I came to this branch for business transactions and retrieving some records from a closed business account. A personal banker was very patient with me and handled my request swiftly. I was very satisfied with the experience.

Unfortunately I was treated like a criminal even though I have been a WF customer since 1987. I was trying to deposit a large check from Canada to my account which I have done many times before. They asked me twice if I had cashed checks from the account before even though it clearly stated it was an estate account for my dead uncle. I had to keep stating I had not and it was upsetting to be asked more than once to explain. Then the manager got rude and flexed unnecessary power saying they would have to send the check to Canada for collections. I then asked for the check back and went to my own WF branch where I was treated well and they cashed my check with a smile. Why do people get away with abusing their position at the bank??? I will never go to this branch again. I am really surprised by such an experience.

Best staff ever at a bank Ariga hacopain best manager ever! She helped me with all my banking needs! You should come here they will help you out and there so nice!

Ms. Ariga Hacopian is just continuing where the former Mgr. David Bekian left off. This Branch is run very Smooth. The Staff is Very Helpful, Courteous and Efficient in handling all of their Customers Banking. Like I said before; the BANKERS & TELLERS are very Professional and the Staff gives you the impression that they ”CARE FOR YOU” not only as a Client but as a Person as Well. This Coldwater Branch should be a Model for all Wells Fargo Banks to Follow for they get it right every time. All in All Ms. Ariga and Staff do a Fantastic job of meeting their Clients Banking Needs & Thanks Coldwater Branch for making Everyones Banking Visits Most Enjoyable!

I use this branch all the time for business and they are always spot on! Just witnessed a customer going nuts on the manager about some BS and the manager handled the customer very professionally. The guy left to complain to the valet and went back in; good luck guys!

Whyyyyyy is a bank not open until 9am?! So ridiculous.
In addition, the personal bankers at this location are so rude — they’ll skip over people who have been waiting if someone they know comes in.
But seriously: if you’re a business that doesn’t open at 8am, go away!

The best Wells Fargo branch alive.
Why ?
Let me tell you.
1. Never had to wait in line for more than 1 Minute
2. Extra Nice, professional staff
3. private parking lot
4. 15 Min. from my home
That’s what make this branch a 5 stars business.

Love this bank. One of the few banks you go in and out without a problem. There branch manager David Bekian is awesome and a big help! If you get a chance to read this David, THANKS BUDDY!

I love this bank. Probably the only bank I can say that about. The customer service is excellent, the staff members are very friendly and personable and most of all they are willing to help! I gladly recommend everyone to bank at Wells Fargo based on the positive experiences I’ve had especially this one!
I originally opened my account at Wells Fargo in frustration with my former bank Chase (it was better when it was Washington Mutual! And I’m not saying that because I worked there!). Long story short I had was on my lunch break and had just closed out my accounts with Chase because of the ridicules fees they were charging me, when I walked in I really didn’t care to be social, I just needed the account. I briefly explained my frustration to the New Account Representative, mainly because I did not want to have a similar experience with the and I was very adamant about knowing what fees if any I would be charged. They opened up my account and were very professional and took into consideration that I was on my hour lunch break.
I’ve never had problems with them. I had an issue arise where my Property Management lost my rent check and asked me to cancel out the original Cashier’s Check and reissue it. There was a bank fee for this of $ 30, but the representative was very informative and walked me through an entire stressful situation. They even went above and beyond to provide me with additional documentation so that I can contact my property management company and request them to discount the fee I had to pay for their mishandling of the check.
I’m a regular at the branch, the tellers made a mental note and call me by name, which in my situation it’s definitely going above and beyond because I go by my middle name, and sure enough when they pull up my account information my first name and middle initial populate. They have GREAT customer service. I honestly do not dread going to the bank. If you looking for a new bank I highly recommend Wells Fargo. They have different account types. Some have monthly fees but they are minimal, I pay $ 5 a month and get unlimited cashier checks and money orders etc. They have AMT’s conveniently located on both sides of the branch, lot parking and a valet attendant who’s just as friendly!

Wells Fargo has been my personal bank for many years. I used to go to the Studio City branch before this one opened a while back. I’ve been so impressed with so many things about this branch that I just had to give s Unilocal.
Everything about coming here is perfect. Dina is a friendly fixed feature here. She is always so professionally dressed to the tee. Her wonderful smile makes coming to the bank so nice indeed. All of the tellers from Susan to Yelinana are very helpful and sharp. The assistant manager Vicky has helped me several times whenever there have been incorrect charges on my account.
This branch is the best. Parking is simple and there are 2 ATMs right out front. I just love Wells Fargo!

I opened two new accounts for my business and was very impressed by the bankers who went out of their way to deliver exactly what I needed. In addition to helping me choose the right accounts they also provided follow-​up calls to make sure I was satisfied and to answer any questions that may have come up. The personal service definitely resonates with me.

Worst branch ever. I feel like I am being tested for my ability to remain calm every time I try to take care of this ongoing saga…
Still waiting for them to correct an error on their end. They owe me $ 259 plus a $ 12 bounced check fee. I know, not a lot, but I’m not going to let it slide. It was their mistake, which I guess was magnanimous of them to finally admit (the phone customer service representative swore up and down that Zazzle actually DID bounce a check to us).
I went in person to this branch and «Dean» researched it on 8÷20÷12 and figured out that SOMEHOW ON THEIR END the one Zazzle check had gotten deposited the day after the other ones in the multiples I was depositing. He said he’d take care of it, apologized, and said he’d do all the paperwork. I reminded him about the $ 12 fee. No problem.
No problem!
I watched the account for the refunds that never materialized. I called a week later, thinking maybe they were cutting me a check? He told me no, it will appear on-​line, but it takes up to two weeks. Okay, whatever. Your mistake, but I’ll be patient. I’m just an a$$hole with an account here.
Called back yesterday. Dean is on a 2 week vacation and the manager is in a meeting. I called in this morning. Manager will call me back when she gets off the phone. I’ve called 4 times today. I get the feeling she isn’t calling me back. I just want this to be over.
The funny thing is, while I was there on 8÷20÷12, there was a very upset woman one desk over. She was near tears (of frustration) and was closing her account. She’d been a customer for decades but after coming in 4 – 5 times to correct some mistake on their end, was finally closing the account.
It was like a glimpse into my own future.

Good amount of parking.
Nice tellers.

When I first moved back to LA, I opened an account at Wells Fargo. Within a few months, I was fed up with their terrible customer service and insane fees. One day I walked in, told them to close my account and give me all my money (just like in the movies!) I switched to WAMU, which became Chase, and have been happy ever since.
I was reminded again why I hate Wells Fargo so much.
Recently had to cash a client’s check. I’ve cashed checks at Wells Fargo before. Never had a problem. Until now.
When I got to the teller’s window, I told her that I didn’t have an account at Well’s Fargo and needed to cash a check. I presented the check and my ID. She asked me to swipe my card. I asked, ‘what card?’ She said, ‘your ATM card.’ I said, ‘I already told you I don’t have an account here.‘
She stood and stared at me for a bit, looking totally confused. I told her I’d cashed checks at Wells Fargo before, and they only asked for my driver’s license. Which I’d already given her.
She asked for a second form of ID. I gave it to her. She then asked for my thumb print. I told her when I’d cashed checks at their Valencia branch, they never asked for a second form of ID or a fingerprint. She told me it was their policy. I said, well it must be a new policy, because I’d never been given such a hard time trying to cash a check.
She called over a manager. They whispered for a bit. Looked at me. Looked at the check. Looked at my ID. The manager said she had to call and verify the check. I asked, ‘Who do you need to call? My client?’ She said yes. I said, ‘Why would you need to do that? I’ve cashed his checks before and you’ve never had to call.’ She said it was policy and asked me to step away from the teller window. I was starting to feel like a criminal.
I said I needed to text him to let him know they were calling so he would pick up. I also told them they’d need to call his cell, since he wasn’t at home. The manager, very rudely, told me, ‘I’m not going to call a number YOU give me. We will call the number we have on file.’ I told her that I knew that. But they have several numbers on file for him and just wanted to make sure they called the right one so they could reach him.
I was starting to feel like someone was playing a joke on me. Maybe one of my friends had faxed them a flyer with my face on it and printed in big letters ‘DO NOT CASH CHECKS FOR THIS PERSON. WANTED FOR CHECK FRAUD.‘
My client texted me back and said he’d verified the check with the bank. The manager came over and directed me back to the same teller to finish my transaction.
I realized this teller was in training and had NO IDEA what she was doing. She kept calling over a manager to help her. By this point, I was so frustrated and angry with the way I’d been treated, I asked if the manager could just help me to speed up the process. She said no. Of course. I told her I didn’t appreciate being made to feel like a criminal, and that I’d never been treated so poorly by bank staff before. She said nothing. Big shock.
Hopefully, I won’t need to do business with Wells Fargo again any time soon. But if I do, hell will freeze over before I go back to this branch.

BEST LOCATION /​GREAT SERVICE
Not even my personal bank. My GF’s, and also went into this branch several times to close some associated business bank accounts. But I have to tell you, if I were to switch banks… I would make this my home branch. Extended Saturday hours (a full day), and super pro /​super nice /​and super knowledgable. I was very impressed the handling of the matters experinced. Parking is in a secure lot, and the bank offers validation to its customers, if needed.