Valley Mail & Telephone Service

Please look elsewhere for better service, the owner is an embarrassing combination of rude and incompetent, and that’s putting it lightly. Her rates are too high and the service is ridiculously bad. it’s a modern day miracle that’s she’s still in business. Also if you are crazy enough to use this company, check your billing cycle, as the owner will double bill you. ‘Caveat Emptor’

I’ve had good service here. Yes, you have to come within business hours to pickup boxes that are bigger than the mailbox you signed up for. But aren’t all mailbox places that way?
I went here because I heard horror stories about UPS mailbox locations refusing to forward mail to former customers.
Sandy’s always been perfectly friendly. And I have no idea what could be meant by the remark about «underage, undocumented employees» — I think once when I was there Sandy was babysitting for her daughter. Who, while Sandy watched, was trying to help in a «Mommy, I can do it» kind of way. (But how nasty to equate that with hiring «underage, undocumented employees»!)
I’m not sure what possesses someone who’s had a twenty year relationship with a business to try to destroy it in a single post, especially if you’ve researched what UPS does when they get mail for former box owners. It sounds like he’s enraged because Sandy didn’t drive down to open the backroom after hours just for him. Because, you know, he’s one of the «people who travel.» Does he think UPS would do that for him?
All I can say is this is a perfectly satisfactory mail service with a small-​town vibe. It was there long before Studio City filled up with jerks.
May it outlive them all.

if you don’t mind your mail being lost, or mixed up in someone else’s box while you receive theirs. If you don’t mind packages being delayed due to their minimal hours of availability. if you don’t mind paying more than any other mail service for what amounts to no customer service outside of 9 – 3, and between those hours I use the term «customer service» rather loosely. Than by all means throw your hard earned money away to Shelly and her underage, undocumented employees who apparently think they run a soda and snack business rather than a service for people who travel and have hours unfitting to typical mail delivery. They once cared but in the last year or so service has become so awful that after nearly 20yrs I am canceling business dealings with this joke of company and highly advise anyone looking for a reliable mail service to seek elsewhere as they are anything but reliable!