Servpro of Studio City Valley Village

Servpro of Studio City parks their truck in our neighborhood to store it. We do not appreciate this. Park your truck at your house in your neighborhood. Our neighborhood is not to be used as a parking lot.

I wish this site had more than 5 stars because these guys all DESERVE it! Starting with the owner Edwin and followed by each one of his guys working in my home… Raul, Johnny, German and i know one or two others have worked tirelessly to get my home back to its predamaged conditions! These guys all helped me under very stressful conditions due to a faulty roof that caused major water damage to the inside of my home while I was out of state dealing with a surgery for my young son. My entire floors, walls and ceilings were damaged and through it all this team saw to it that the repairs and the work was done efficiently, professionally and expeditiously. I am in awe of how well I was treated and how wonderfull their services have been. I will return to a home that I truly believe is in much better conditions than the home I left during the repairs due to their hard work and dedication. They all have pride in their work and it shows!
Give this team your business because under stressful conditions, these are the guys you want working for you!!!

Wow! I cannot believe how hit and miss the reviews are for Servpro. My only thought is that since Servpro is a national company, some of these reviews may be for another franchise. But I can only report my experience and in short, I wish I could leave more than 5 stars.
After a horrible day at work, I get a call from my roommates saying the toilet is overflowing with sewage. I race home to find that most of the water had been cleaned up, but I could smell sewage and see «particles» all over the floor. The carpet had been soaked through and there was a small pond in my living room. Water had seeped through the 2 walls of the bathroom into my dining room and garage. Not knowing I had any resources to call on, my roommate and I mopped up the water and I rented a carpet extractor from Home Depot. I extracted about 20 gallons of water, but realized that there was so much more water that had seeped through to the padding that I would never be able to extract. My friend called and told me she had a similar problem previously and told me she called her insurance. This never even crossed my mind! So I call SafeCo and they start a claim and call ServPro for an appointment. It’s now 5pm on Tuesday. They said that ServPro will have someone call me within an hour and have an emergency crew at my house within 4 hours. I’m stunned.
Raul from ServPro calls me around 6pm and is the friendliest guy I’ve ever had the pleasure of speaking with. He was so apologetic for the hassle I endured (probably protocol for his line of work, but still nice to hear) and very thorough with explaining how he would be handling the situation. He was upfront about the fact that since my flood was sewage and not just water, anything that water touch would have to be removed.
By 7pm Raul and Fernando show up and start working. Fernando took about 5 minutes to rip up about 200 sq ft of my carpet and I could immediately see how far the water had leaked from the carpet padding. It was MUCH further out than I had thought. The guys ripped up the padding and the baseboards, set up dehumidifiers and air sanitizers. Raul repeated several times that everything would have to be sanitized (which I thoroughly appreciate and will give me so much peace of mind after my living room was literally filled with feces). What surprised me was that he told me the bottom 2 ft of my walls would have to be demolished and that the studs would be sanitized! Talk about efficient! Both guys were extremely pleasant to work with and, as a customer, what I appreciated was that they talked me through everything they were going to do before they did it. Having never experienced a «loss» before, Raul talked me through what to expect with my insurance company and how the chain of communication will be between myself, ServPro, and SafeCo moving forward. It really helped to know what I would be responsible for and what he could handle directly with my insurance.
I was concerned that my insurance was referring a large company to do the restoration for me because I assumed the insurance company was getting a kick back from another large company that would just treat me like another customer number, but I was very shocked with the level of attentiveness and concern Raul and Fernando had for my home. Can’t speak for the other employees of ServPro, but Raul and Fernando are the best employees you can hire to be the representatives of your business!
Thank you to Raul, Fernando, and ServPro for coming to my home after hours and being the silver lining to an otherwise horrible day!

I had a water leak upstairs which soaked my carpeting and drywall on downstairs ceiling. The came out soon enough but sent out a bunch of 20 yr. old kids that only knew how to destroy what was left of my carpeting. Instead of pulling the carpet back by the wet areas these numbskulls cut big swatches out in the middle of my hallway and bedrooms then put 6 fans under the carpet for days. Also they cut through my alarm wires under the carpet and left it. They also broke my stained baseboards wherever they removed it. All in all they did more damage than good. The workers are basic laborers that don’t know much of anything. Best to use your own company/​contractor than have Servpro incompetents come out. Don’t know which branch of Servpro came out but it makes no difference. Their workers are not qualified to do much more than sweep floors and plug in fans. Honest review here. I would not use anybody from Servpro even for free. Can’t be sure what area or branch came out but they all have mostly unqualified employees.

LOVE the people at SERVPRO Studio City! When we had water damage in our home they came right away, helped contain the problem, and then helped us step by step to have it fixed. They were very professional and I felt very comfortable having them in my home. I have had them back many times to clean my carpets. It’s always done Top-​Notch! Thank you to SERVPRO for always being there for us!

After coming home to a flood in my house on a late Friday night, my insurance company sent out Servpro and they were amazing. They called and came over quickly due to my emergent situation and quickly put me at ease. They cleaned up everything and did follow up visits for several days until completed. I am very happy with the work they did and would definitely recommend them to others. Allison, Edwin and Jose were all friendly and informative as well as the other guys too!
Thank you for making a horrible situation so much better!

They took 10 days longer than estimated to complete the job of contents cleaning. They had me waiting for 6 business days in a row for my «final» delivery only to receive partial loads of my «cleaned» contents. Most of it was clean but there was one load that clearly wasn’t. They completely lost the special screws to a crib they took apart. They scratched our dining room table, a wardrobe, a shoe cabinet and the crib. They didn’t use any newsprint when they packed my kitchen, literally stacking all of my fragile ceramics and glassware in boxes and sealing them up with some blue painters tape that was among my belongings. I’d say they broke or chipped about 30 percent of my fragile kitchen stuff. The boxes they used were recycled from a another job and smelled like smoke, making my house smell like it until I could get rid of them.
When they said they were done, after the supposed LAST load I went back to my old place and saw trash piled up, including their old lunch along with a shattered lightbulb, various items still mounted on the wall and a large tv sitting in the middle of the living room. Done? Eh, no. I withheld my second payment until the job was done. They got sloppy at the end and ripped things with screws directly out of the wall instead of unscrewing them. This caused the plaster to pull outward and crack in over a half dozen places.
But then after they were paid and after the job was really done I was doing a final walk though of my old place for the landlord and found a BROKEN WINDOW that they covered up. I knew they did it because it was a second floor window with a child safety device that was forced open from the inside. I would have accepted it as an accident with an apology but they took obvious steps to cover it up by removing the glass and safety device and then CLOSING the shade to cover it up. That was cowardly.
The entire time i was kissing Tony’s butt (he had my stuff) and being patient … so I know it wasn’t my attitude that made the job difficult. I would wait without complaint and be cool about the problems. I did crack and vented to the poor office manager. The owner was nice. She brought me some cough drops and a care package as an apology. I told her I wouldn’t Unilocal about it but then i saw the BROKEN WINDOW and decided that was just too much to keep quiet about.
This was a seriously awful experience. Horrible quality control and time management. Stay away.

these people are terrible! they charged us 1000’s for work we didn’t authorize, then when we questioned the bill — both the owner and technician started cursing at my husband and i. they then told us to get a lawyer, or they will lien our home. do not work with these people, you will be extremely sorry!!!