P.A.C. Properties

Love P.A.C. Properties! Even when I called them inquiring about a craigslist ad, they were super helpful and informative.
I ended up renting an apartment that was awesome. It was a one bedroom in North Hollywood. Small building, had parking, allowed dogs. I had ease in contacting maintenance and resident relations every time and they were timely and helpful.
I ended up moving out quite early, as dog walking services can cost an arm and a leg! The early move-​out process is easy, I was met with complete professionalism and no aggression or negativity. I’d definitely use them again in the future, if I ever needed to.

The management for these apartments is extremely bad! The location of riverside in north Hollywood hasn’t had a working elevator for over two months! They keep delaying the repairs with no compensation but only a letter stating that will be fixed in a certain day, which is false!
We have been taking the stairs which are a mess! To do laundry you will need to exit the building and enter through another door, the same to check your mail, which in fact deliveries aren’t outside your doors since elevators are out of order. You can’t do too many groceries because you can’t carry all through the stairs! In general, it has been really inconvenient. Without mentioning that this hasn’t been the first time that the elevator has broken. Probable in 2015 only, the elevator has broken at least 5 times, and some of those times took a whole weekend to get repaired. This time it just went out of control, over 2 MONTHS with no elevator and no accurate explanation, decrease in rent or the worse with no due date! Unbelievable!!!

Been living in the same apt for about 5 years and PAC is really the best I’ve seen. Everything gets fixed in a matter of few days and they respond to you right away. Very lucky to have found these guys. Thanks again.

If I could give them less than one star, I would They don’t care about their tenants AT ALL. Elevator has been broken for two months, they won’t give a reduction in rent and it will be broken another month. They kept telling us it would just be a few weeks. They are awful.

I used to Love PAC Properties, their associates were friendly and they seemed to deal with complaints and issues quite quickly, in fact I used to recommend them to everyone, a couple of my friends even live in their properties… however I do not know if it is because they are understaffed or have a bad staff now, but I am extremely disappointed in them, please look elsewhere to rent from, they are extremely unprofessional and rude. I have just received a 3-​day notice to pay rent or move out. Threatening the use of attorneys and fees… And all because THEY lost the check I had sent… They did not even take in to consideration that I always pay my rent way ahead of time and have never been late on payments a day in my life. … Now luckily I was in town when I got this notice and was able to deal with it! But they did not send one E-​mail, did not call me once to let me know they lost the check or didn’t receive it… I go out of town for work quite often. Could u have imagined if I was out of town when they put this notice up on my door without trying to get ahold of me??? I E-​mailed them right away informing them that I sent the check, but that I will send another. And even send checks for the rest of the year… Instead of a simple apology I received a rude letter filled with excuses and bad customer service stating that it was my fault. I honestly wish I had not just signed a new lease, but all I can do now is advise all I can not to rent with PAC… They have such incredibly BAD CUSTOMER SERVICE and I hope this never happens to anyone else… I have attached the E-​mails I sent and received so you can see for yourself… But do yourself a favor… STAY AWAY FROM PAC

I’ve lived in various PAC building for almost 5 years now. I used to recommend them to everyone, but in the past year and half they’ve really gone downhill. I can’t remember the last time I spoke with someone polite. They don’t seem to care much at all about their tenants anymore.
We’ve had multiple issues in the past year (from termites to leaky ceilings). Every time I have to have conversations with PAC I get rude responses and little concern for what works for my schedule. As people have stated, they are very quick to respond to maintenance requests, but they only do the bare minimum of what’s needed to fix the problem, and if you work a regular job it’s pretty difficult to schedule anything.
They are also really bad at communicating with tenants. We’ve had multiple issues with losing hot water in the past year, and usually find out when we turn the faucet on and only cold comes out. Any complaints to maintenance gets a sassy response about their office hours and how they just don’t have time to tell the people that live in the building.
They’ve raised their prices far beyond what their buildings are worth in our area (NoHo). I would suggest renting from one of the newer buildings in the area that will likely have far fewer problems than the old buildings PAC rents out.

I’ve read the comments from Alex responding to my personal opinion and review of PAC properties. Although his responses are crafted with some really good word articulation, I still stand strong with my rating. They get a one star. I’ve lived in a PAC property for just over a year. They have been good at maintenance request but, when it comes to changing the terms of the lease contract to include special assessments, water bills, etc they will do it without hesitation. Numerous times I’ve come home with letters on my door requiring more money.
PAC seems to be very interested in combating bad reviews on Unilocal with flowery wording. I’ve read them all over the past year and I do feel that out of ⁵⁶⁄₅₇ online Unilocal reviews 36 have gotten a one star. That tells me something. I’ve also researched other reviews and complaint panels and have found the same. I’m sure some have had good experiences but, I haven’t. So, I stand by my comment «Renter Be Aware». Do your homework. Anyone can message me on Unilocal for additional information. I’ll be glad to provide a reference in your decision making.

These are literally the most ignorant people I have ever had the displeasure of meeting. Not a single year has gone by where they don’t «misplace» or «experience a computer error» with our LA County SCEP fee. Enjoy this email below:
Hello Robert,
I have researched your email and I am sorry for the mistake in sending you that courtesy letter as your account is both current and also has a current credit of $ 18.05 from overpayment (double paying the $ 3.61 SCEP Fee) of past rent payments.
Part of the error in your courtesy letter was a computer glitch in our system that has currently been remedied.
Please accept our apologies and disregard the courtesy letter sent to you as our records show that your account is current and has the above credit on your accountt currently per your February rent payment received by our company.
The courtesy letter has been removed from your file and we hope you have a great day!
Thank you,
Michael Mallis
Resident Relations

I’d really love to give them 3.5 stars but I’ll go with 4 because compared to the one-​person owned management company I’m with now, these people are saints.
Let me begin by

I haven’t lived in a PAC managed building for over a year, but they are the reason I moved. I can’t speak for everyone’s experience. I think when it comes to managing unruly neighbors, you’re going to need a great on site manager. Ours was a nice couple. I don’t have anything against them.
When we moved into the building it was managed by another company. When PAC took over, our rent went up, new owners, fine. But PAC started nickle & diming. We started getting charged for water and trash, but without individual water meters there was no way to differentiate between big water and little water users. Sure, two bedrooms paid more than one bedrooms, but that doesn’t give any INCENTIVE to save water.
Upon moving out, we were charged for things that we have never been charged for by previous landlords. I won’t say you should or shouldn’t live in one of their properties. Response times were adequate when issues arose, but do not be surprised if when you move out, your deposit return is significantly less than you anticipated.