Happiness Unlimited Parties

The 1 star is for the upper management of the company and not the Elsa character that we just booked for a 5^th birthday party. Elsa was amazing! We spoke with Stephanie over the phone and yes she did seem very professional at first but the follow through was the worst. In our contract we hired Elsa for 2 hours. She was going to be our ONLY form of entertainment besides 2 face painters that we hired completely separately from their company. Elsa got there and was great with the kids, and then she asked us where she can set up for the face painting. We told her that she wasn’t supposed to do face painting as we already hired someone else to do that. Elsa wasn’t informed of that and she brought FP supplies. She really just rolled with the program and brought the kids in and sang them a song and had them play a few games and told them a story. She then did balloon animals with the kids (which we specifically told Stephanie we didn’t want because our FP were going to do that). It was all Elsa could do because she was told she would be doing these things at the party, that we SPECIFICALLY SAID WE DID NOT WANT. She then brought the kids over to the cake and took pictures with the whole group and after taking pictures told the kids that she had to go back to Arandale. We were a little confused so we distracted the kids with a piñata we had for after Elsa left. We went to give her payment and told her that we paid for two hours. She called her boss because she was informed that our party was only going to be a hour and half that we had booked her for and she was scheduled to be at another birthday party at 3:45(even though we booked her until 4:00pm). Elsa was told that we had only booked and paid for an hour and half. I also told her that in those 2 hours she was supposed to do princess lessons, a treasure hunt, and a few other things. She was NOT told any of that, and if she had known she would have had to bring other things specifically for the entertainment we wanted her to do, also the fact that she would have to be there for 2 hours. I also told her she was suppose to do a treasure hunt, and Elsa had no knowledge of that and asked if we had anything for the treasure hunt that she could do with the kids really fast before she left and I said no because Stephanie told us that she (Elsa) would have everything. Clearly that was not communicated to Elsa as well! Stephanie also did not inform her that we did not want face painting or balloon animals. I pulled up our contract on my phone as she was on the phone with her boss and owner of the company and showed her that we paid for 2 hours and have the time and the amount that we had already paid for beforehand and the remaining balance in cash that we had to pay Elsa on the day of our event. Also we were NEVER informed of the travel fee of $ 10! At first Elsa’s boss said maybe there was a mistake in the contract and I told her «no that was ridiculous because she was our only form of entertainment!!» It was horrible to put Elsa in the middle because she did an amazing job. I eventually just told her to go and I will deal with the issue with our contract and Stephanie on Monday. Also, if I didn’t do that she would be late to her next party that she was booked on. We paid her the full amount and a $ 15 tip (which she probably will have to take out the $ 10 travel fee that we were never informed about). We didn’t have any other cash on us, so we couldn’t give her more to compensate for the difference. We spoke with Stephanie on the phone probably close to 10 times over the course of a month from the time we booked our character and signed the contract and when our party happened. We even spoke with her 2 days before our party to confirm EVERYTHING!!! I would give 5 stars to our character (Elsa) and ZERO stars to the company itself. We ended up having to end our party early because we did not have any other form of entertainment for the kids. It is to bad we can not hire our character (Elsa)completely separate from Happiness Unlimited in the future because she was great. I will not be using them again in the future. We were also thinking of hiring 2 more characters for our party (which we also spoke with Stephanie over the phone with) on a couple occasions (the last time being 4 days before our party) but ended up deciding not to. It’s a good thing we didn’t because we would have had a bigger mess on our hands with 3 characters instead of just 1! For anyone in the future don’t waist your time with them and just find another company. It will save you the trouble!

For my sons 1^st birthday I got him Mickey Mouse for his birthday. For 1 hour it came out to around $ 150. I left $ 50 and asked Stephanie to email me a receipt. She sent me and emailing reminding me of the $ 100 I need to pay when Mickey gets to my party. I called the very next day and paid off the $ 100 because I knew it would be very hectic the day of my party and didn’t want to worry about the payment. I asked Stephanie to send me and email again confirming the payment. 2 days went by and I realized I never got an email. So I called and left 2 messages in ONE day. No one returned my call. Then I called the next day and even emailed them. No one responded. So guess what? The day of the event Mickey came… Please be advised she was not in Mickey uniform the entire 1 hour. She was dressed as herself Face painting and doing balloon animals (which Stephanie FAILED to let me know when I booked Mickey-​bc I wanted Mickey for an HOUR-​not half and hour)… Then she left to change into costume for 15 minutes and when she returned she was Mickey for only another 15 minutes. Smh. After the 45 minutes she asked me for payment. I had to leave my guests to deal with this money issues that Stephanie could have helped be avoid. Their prices may be $ 20 less then competitors out there but not worth the headache. They’re very professional when booking your character… After that-​your on your own. I have the 3 stars bc they were professional at the beginning. The follow through needs MUCH improvement. I mean, I shouldn’t have to reach out that many times. That’s ridiculous. Their prices were cheaper than the others-​not worth it though. And the communication about how long they stay in character should be CLEAR from the beginning.

Two stars and that being a little generous.
I hired Puppy Petting Zoo, a women I spoke with promised to bring 16 puppies, her exact words, «We bring 16 different breed puppies for the kids to play with! We have our set prices and can’t do less puppies». She said puppies were all clean, and there is no extra charge, just the hourly fee. Still have all the emails. I received an email asking me to correct any information on the contract, sign and fax her back. Saw she already charged me without asking and wrote, «We did have to charge a travel fee of $ 10». Even though I wrote on the contract not fair to charge before asking, she ignored my note. She left the number of puppies blank on the contract, so I did write 16 puppies and a note that she promised 16, her name before faxing. The day of the party a lady who brought puppies was nice, but she only brought 10 or 11 puppies. She said she had nothing to do with the contract. I called a women again, and when I told her puppies are less, kids were expecting more, I paid for 16, she was VERY rude and unprofessional, her exact words were, «Are you telling me that your kid can not have fun with 11 puppies?». This company is earning money by providing services for children’s birthdays, they suppose to be nice, kind and honest. She lied how many puppies kids will see, she lied and charged my card extra without asking, ignored my notes and was rude over the phone. On top of all, the big pad they put on the ground was smelly, as well as puppies. So smelly that some few kids did not even touch the puppies, Shame on you for being so unprofessional.

This company gets two stars from me and that being a little generous. The woman I spoke to on the phone was great and really professional and the woman I hired to come and sing with the one year olds at my daughters first birthday party arrived on time but that’s where the good review ends. The singer didn’t really know how to interact with such young babies and to make matters worse the parachute and the toys/​shakers she brought for them to play with were filthy (and at this age they out everything in their mouths). I even killed a flea like bug on her dirty parachute (which smelled like mold). I think the last place she used it must have been outdoors because she left dirt and dried mud all over the floor where they babies were crawling and sitting. She put on her iPod and sang the first song with the kids and then didn’t really sing too much after that. She may have been better with older kids but she was a major disappointment for my daughters party. Too bad!

I have used happiness unlimited for 8 years now so my review should have been posted years ago … This is a well deserved review I have been nothing but pleased every time I book a character with this co. I truly believe happiness goes out of their way to get as close to the actual character as possible, my guest are always surprised by how entertaining and professional the characters really are. Ive booked elmo batman twice who was soooo amazing and minnie mouse recently. My friends always ask for the number for their own parties I always make sure to refer such great service … most of the time I delay my planning and even then happiness unlimited always makes it work. Thank you …

We had a birthday party for my 3 year old daughter in an alice in wonderland theme. We had alice come from the company. It was amazing. The «Alice» character was so great with the kids and was very professional. The kids had a ball! ! The games, magic tricks, face painting and other games I had set up were so fun ! It was worth every penny!

This company never falls short of perfection! We just had a party for our 8-​year-​old son and had Spiderman come over. He was AMAZING with the kids. Super fun games, autographs, balloon animals, he did it all! The process was so easy, they took care of everything for me. Such a relief for a busy mom of three! I will definitely use this company again and again.

After a lot of research we decided to use Happiness Unlimited for our son’s second birthday party. From the beginning the customer service from Sarah and Stephanie was top-​notch. Email replied even in the evening or weekend which made me feel better because planning a party is stressful enough. Everything worked out great and they were very professional. Always concerned with our happiness and had a very fun upbeat attitude. Highly recommended and thank you!

I recently used Happiness Unlimited for my daughter’s 5^th birthday party and they were awesome. Wonder Women showed up on time, entertained all of the kids, and stayed a few minutes extra for some pictures. The kids enjoyed this a lot and I’m glad I used this service.

I recently used Happiness Unlimited for my daughter’s first birthday. I was very happy with the service. Sarah was very helpful and answered all of my questions prior to the event. The day of the event the performer was prompt, friendly and flexible. We ran a little late on starting the puppet show and the performer went with flow and started doing balloon animals and hand/​face painting. He even guided me to change the show so that it was more aligned with the age group that was there. All of the kids were engaged and entertained with the exception of my daughter who decided to nap before the show and missed it! lol I was very pleased with the service and would recommend them to anyone!

SO FABULOUS! When Richard came, he knew just what to do. Without any direction from me, he knew when to make jokes, when to do magic, when to break out the face paint and when to start a new game away from me and the cake.
What a wonderful way to enjoy your own child’s party! He was funny and fun and Sara in the office was a pleasure to work with, even on VERY short notice. My friend had him for a 5-​year– old’s party, he was great. He was just as amazing at my son’s 8^th birthday. Can’t say enough about how great it was to have Happiness Unlimited as additional entertainment at my son’s sport birthday party. Richard could have been the main show, but at our party, he was perfect for the children who weren’t into the sport, children waiting their turn and ME, who didn’t have to shoo children one way or another! Thanks, Sara and Richard!