Crossroads Trading Co.

Moving this weekend and decided to stop by and see if they could use any of my clothes I don’t wear anymore. I was greeted with a smile upon arrival, checked in and only waited about 15 mins before Natalie started to go through my clothing. She thoroughly explained the buying process and they’re currently looking for summer wear. I knew they weren’t going to buy everything I brought, but they took some items and I made some good money. After all, these clothes would just be sitting in my closet. I will say that they’re particular in what they look for, but it’s a business and they’re only going to buy things that will sell in their store. If you decide to sell here ask for Natalie– very nice, friendly and professional.

First time selling here, I had a bunch of purses and shoes to unload. The prices were mostly fair, obviously they want you to take the store credit which is 50% vs the 35% cash value. That still means I left with more $$ in my pocket than if I had donated the items.

I have a feeling people are complaining and putting extra on their negative reviews because you don’t get much or they may not want to buy your stuff.
I went this evening for the first time and had a nice experience. I stopped by to sell a pair of new shoes i bought online that i couldn’t exchange for a bigger size or return. Crossroads bought them and though they gave me way less than i paid for i was just glad somebody paid (anything) for a pair of new cute shoes i had no reason to keep. Staff were very helpful and cool as hell i chatted with at least 3 different girls so it wasn’t just one person. The guy on the phone days before was very helpful too. I’d say to anyone going here be realistic with the prices of you reselling new or used items, patient if there is a line (i got lucky there wasn’t) and don’t take the turn down personal and write an amped up review. That’s bad karma lol. Ok all in all i highly recommend the store, street parking is what it is just park and walk don’t be lazzzzy and yes i will be back if i ever need to get rid of any other items i get screwed over due to online shopping’s sometimes ridiculous return and exchange policies.

I guess I just like this crossroads because it’s the closest one to my house, but if it were more convenient I’d go anywhere else.
the selection is decent but I always dread seeing the staff. They really are as snobby as people say, and for no good reason because this is a second hand store??! I mean, even wasteland isn’t as pretentious and they have more expensive items on their racks.
The girls are very unwelcoming there and it feels like you’re being judged the whole time. I’ve also tried to sell here before and it’s on a completely biased system. I’ve noticed that on the days I have time to fix myself up they seem more inclined to buy my stuff, but when I’ve gone in there, bumming it cause of my lazy days, they just looked past all my good clothes! a little insulting since they didn’t even really look at them, they looked at the seller.
there was this one really nice associate, she wore green contacts and had green/​black dreads. sweetest thing, actually tried to help me. never saw her again.
WHAT HAPPENED TO HER
you’ll honestly feel better shopping at any other location. the employees at the other ones I’ve been to are way more down to earth and they don’t have their heads so far up their ass.

The girls working in the Studio City location were ridiculous. After having just moved from Northern California, I brought in four bags on a Saturday afternoon. It was painfully obvious that each girl behind the counter saw the bags and intentionally avoided having to help me. One took an extensive amount of time finishing with her customer to the point that someone asked her «how do we speed this up?», the other did whatever she could to avoid eye contact and then the girl that did help me acted like I should have brought Chanel and Gucci into the store when there was no Chanel or Gucci in the store! The Burberry hanging on the wall is outdated and overpriced… She whipped though my items passing up designer dresses, silk blouses and other items as I looked at her with amazement. I knew some of the items wouldn’t be useful, but not all. She then made a snarky comment to me after holding up a pair of pants that obviously wouldn’t be desirable as though to prove to lookers on that she was making good decisions (after having just passed on things she actually put aside to purchase).
My advice to customers, don’t walk in this store with more than one bag least you seal your fate against lazy clerks working in a used clothing store.
My advice to the clerks working in this used clothing store… you are working in a used clothing store — it’s not anyone’s fault but your own. Get over it or get another job.
My resolution — I took the items to the Weho location and Buffalo Exchange and did quite well.

I’ve been shopping at crossroads for years in the Bay Area and now I’ve finally tried a location in So Cal since moving here. Crossroads is always a hit and miss. They have a lot of different pieces and you have to spend time combing racks to find something you like, which is part of the fun. On my recent trip to the Studio City location I found a Goorin Bros women’s straw hat in impeccable condition. And the pricing was unbelievable, $ 13.50!!! I would have paid more but don’t tell anyone. I was impressed with this purchase and the pricing. This hat goes for $ 50+ new… Total steal. Will be back!

Stylish previously owned clothes at some decent prices. There were a few things there that were a little over priced and a few items that had stains or holes, which is the reason I’m only giving 3 stars… Well that and the fact that finding parking is near impossible.

WOW… Sucky stuffs. Don’t even bother going in if you are not selling brand name clothes. Their store not even selling any high fashion and eye catching clothes

Rude staff for sure ! Disappointing
Most of the items are over priced and in horrible condition. the wAit time to sell is too long and the manager is not polite or welcoming at all.

I can agree with some of the reviewers comments about the snooty attitude of some the employees. I see what they mean although I am oblivious to how people are most of the time and don’t let it get to me.
The selections are ok. I have found more decent items in the past but not lately. I think other locations have better items. The selling part is kinda hard. They are very picky.
Don’t bother selling anything Forever 21 or HM b/​c they cannot compete with the prices of what the stores sell their new clothes for. Also they don’t buy skirts since those have a hard time selling and they don’t buy vintage items. This is all info told to me from the buyers and from experience. I believe the lowest they can price their items is $ 10 so if you feel anything is worth lower than that then don’t bother.

This location doesn’t have the best selections, the racks are very one note, and doesn’t offer much for you to choose from, but that may be due to there buyers lack of knowledge, on trends and current fashion, everything is very outdated and off season and very boring, the silver lake branch by far is the best one.
In addition the staff is horrible, a bunch of snooty girls who whisper and talk amongst themselves rather than help costumers, and when asked to help offers an eye role and passive blank responses. Never have I been to a store where everyone acts like they hate there jobs and people. I was looking through the racks as a worker was walking through and got a very nasty excuse me and and eye roll as if I was in here way, well duh your a store so I kinda have to stand here to look through your unorganized messy racks.
Best advice save your time and save your money, I live in studio city and love crossroads just not this one. I can always count on the branch to if im in the mood for the worst shopping experience.

I have always come and sold my clothes at Crossroads. Since I was little it was always the fun and friendly place to go.
I don’t know what happened to the staff or their attitude, but I have never felt more judged for owning H&M clothing in my life.
Most of the things I try to sell are normal people budgeted. I don’t have a lot of money (hence trying to sell half my wardrobe) and I have never walked out of Crossroads without selling at least SOMETHING.
I went in today with my boyfriend, three boxes and a bag of shoes, and when the third box came out and the buyer (Nicole, was working at 5:15pm ²⁄₂₃) had not chosen anything. I have jackets and spring dresses and button ups, but when she told me that they were just selective, it was clear that was not the case.
Immediately upon walking in and talking to her, she was not friendly, informative, or helpful. She was rude, never made eye contact, talked down to both me and my boyfriend for reasons unknown, and made it seem like the clothes that had been set down in front of her were the grossest things in the world.
I did leave before all my things had been looked through. I didn’t see the point in standing in a corner while this girl side-​eyed me while talking shit.
Get your employees together, and stop having a Donald Trump complex. I’m going to take all of the designer shoes and dresses I had in the last box and sell them elsewhere. I will not be returning, as a seller or a customer.

TIP: If you are selling clothes here, go on a weekday morning or afternoon for much shorter wait times.
The Studio City location’s staff is great. A store credit card I had received for selling clothes last year ended up having a $ 0 value when I tried to use it at the Melrose location. It was supposed to have about $ 40. I called the Studio City location, they looked in to it, and they ended up giving me an entirely new store credit card. Top notch customer service. Thanks!

Wow this was the WORST display of customer service I’ve experienced in my life. I called an hour ago and was told that the store would be closing at 7pm — told the girl I was in westlake & wanted to be sure that as long as I arrived prior to 7pm that I would be able to have a clerk look over my items. Got to the store with 20 min to spare to be told by a rude heavy set ex brunette (giving this detail to identify who I spoke to but I guess it does help to get some of the shock and frustration off — anyways her hair is brassy color shoulder length … brass colored trying to be a blonde but the colorist she goes to obviously is not too familiar with a toner) she was one of two girls at the two open registers and there was no one that either of the girls was helping when I walked to the desk. I couldn’t believe her condescending tone — she enjoyed each word coming up out of her mouth to telling my to come back at 11 that they were closed (6:45 isn’t 7pm you lazy self important jerk!) love to have wasted time and gas on a Sunday after confirming before I even made the drive to studio city. All is can say is shame on the management to allow such poor behavior and short cuts. Yes closing duties are very important and totally cool to start doing when the shop is about to close BUT WHAT THESE GIRLS FORGET IS ITS CALLED CLOSING DUTIES BECAUSE IT IS DONE ONCE THAT STORE IS CLOSED TO SETTLE UP THE DRAWER & ready the store for the next day. LAZY AND RUDE — I will be sure to share this with every customer I have a chance to share my advice to stay away from this location — and if I can Think of anything else that would help to get the word out like maybe write to the local magazine/​newspaper — ha! Perfect! What a grand idea I am honest and have no time for idle threats I have been know for being very meticulously thorough in all things that I do at work and in my personal life… I work in upper management at Nordstrom — no question for this I would not hesitate to give her the walking papers, she should be fired, 100% would be if she was working for my department at Nordstrom.

Waste of time!!! Rude, obnoxious person in charge of buying… I’d rather donate than make a few dollars putting up with obnoxious attitude!

If I could give 10 stars I would. I have been selling to/​buying from Crossroads for years. I sell both my own items and also for my brother’s charity. First, I’s like to begin my review by stating that anyone checking out this location on Unilocal should take negative reviews with a grain of salt. This is a business and the employees are highly qualified to do their job. Unfortunately, sometimes they can be overstocked, so if they cannot take your items, its the way the business goes. They cannot just buy any item someone is trying to sell. As for pricing, generally in resale items are priced at 25% of what they originally retailed at. In order for this business to exist, the company offers 35% of the selling price in cash, or 50% in store credit. Mathematically, that is the only way the business would work. So I understand how sometimes it may be hard to come to the conclusion that the $ 150 shirt you bought may only land you $ 13.25, but again, that is how the resale business works.
The employees here are amazing. Every time I leave I felt like I met up with friends. They are very knowledgable in their field, and are also polite and positive, especially when working in a sometimes high stress environment. All of the managers are sweethearts. I have been frequenting Crossroads for 8 years and this is the best team any of the locations have ever had.
I have also purchased so many items here, I may have a problem. :) I have found everything from Celine shoes to YSL bags. I have bought beautiful gifts for friends and family that live out of the country that are blown away with the deals I get. I have literally outfitted almost everyone I know with designer goodies. They key is to go frequently, because when a great item is there, it could be gone within the day!
I literally opened a Unilocal account right now just to review this Crossroads location! I’ve been meaning to do it for a while now!

Super hit and miss… probably because their «buyers» usually don’t buy sh*t from you. All the reviews citing their irrational snobbery are true, too. Save your time and money (and valuable merchandise!) and go elsewhere.

Really rude and abrasive woman gave me a whole lot of attitude for coming in to sell my stuff —
There were zero people there to sell–
She barked sign in now into the I pad–
After doing so and handing her my DL
She said one second and vanished for 10 minutes —
I explained I was on a quick break from work and was hoping to just show her one pair of Tory Burch boots– a theory top and a pair of ray bans!
Again she gave me unappreciated attitude —
She barked we are only buying for winter…
I thought to myself wow this store is full of old nasty crap and she is gonna be super snobby and selective with my 3 designer items! No thanks
I walked out and didn’t even bother waiting for them– this place SUCKS
And the crap they sell is even worse

Whenever I have an emergency wardrobe change and don’t want to break the bank I go to this store since it’s near my work. Not a fan of the employees though, they think they are running Barney’s New York which is really irritating. I get lucky with a few things but half the time I walk out empty handed. I’m sure other locations like the ones in LA have way better stuff. I did try to sell 2 body bags worth of clothes to this location and they literally took nothing from it even though I had maybe 15+ items that were on their seasonal item lookbook, excellent condish & some with tags on still ! They truly are a bunch of snobs when this is clearly just a «high end» goodwill that makes profit for themselves.

This is the worst crossroads I’ve been to by far (in terms of selection). Customer service wise it is hit or miss. Since I work in the valley now, I like to pop in once in awhile since I’m always rotating my wardrobe around and I like getting trade versus cash (ppl here really are bitter, even if your «designer label» is new with tags if it won’t sell they won’t buy it from you or give you the amount you expect)
Come on a good day and score on a drastically reduced KTZ sweater, I did. ‚)

This place sucks. Lol I’ve been to a lot of crossroads and sold at a lot of consignment stores and this one had to have been the worst place ever .
Nicole who was «helping» me was literally having no conversation about a tv show with a customer for 30 min and let the line continue to grow. BAD CUSTOMER SERVICE. And then when I finally came up she basically told me that she couldn’t take my AUTHENTIC LV AND MK WALLETS. There are serial numbers to verify authenticity, but I guess when you hire an idiot, you get an idiots service. Thanks for nothing crossroads lol and thanks for wasting my time

Shopping: Occasionally some good finds here if you have the time and patience.
Selling: after my 4^th time selling clothes here, I’ve decided that it’s really not worth the time and hassle for what they pay you.
For free 2 hour parking, try the residential streets behind the store.

I wish I would have read the reviews before wasting 2.5 hours at this place ugh! The girls who work here are beyond RUDE and unhelpful. I wouldn’t waste my time trying to sell clothes to them. I had about 8 pairs of designer jeans, no more than 2 years old, they cost me between $ 160 — $ 240 a piece (JBrand, Joes, Rag & Bone the list goes on) They took back all 8 pairs and guess how much money I received back? $ 33.00. YUP. I wanted to cry. I wish I never came here.

Such a waste of time. Waited over an hour. The girls behind the counter were too busy gossiping to even help. My items were new and designer the girl (wish I got her name) was so rude and i felt she just wanted to tell me no for her own personal reasons. When I asked why they were a no she replied NO. I will never, never return here again.

After my first visit, I will NEVER be returning.
I went in to sell with trash bags of designer shoes and clothes,
and the people there were not impressed with any of my items.
Complete waste of my time. Some of these items were very valuable,
even some new with tags.
I left and went to Buffalo Exchange, where I been selling to for years,
and once again received a check for over $ 220.
Oh, and I had two parking tickets on my car after being in Crossroads for less
than ten minutes. Overall, the store is tacky and not organized, and no convenient parking.
I regret my visit and will be sticking with Buffalo Exchange and would suggest that to anyone.

I love this store ! The manager Kim is a gem !! She has been with the company 10 years. it is apparent that she loves her job. She is personable, she doesn’t «pretend» to make conversation — she is very easy to speak with.
Retail in general is difficult so I cannot even imagine the difficulty in working with people who are selling their own clothes AND others buying mostly pre-​owned clothes.
Kim & her team of ladies (I say that as I haven’t recently seen a male sales associate but know there are some) always make my selling experience a pleasure. !!!

Most of the employees are so rude and unhelpful!!! One older girl was so nasty! Why even work there if you don’t want to help out a customer? Never going back to this location!!! The Santa Monica location is soooo much better and they are actually nice!!!

So this store is decent, I’ll give it that. I can occasionally find some brand names that are in my personal taste, but never as great of a selection as Wasteland or Buffalo Exchange.
The buying is a slightly different story. Most of the buyers here are nice, they’ll converse with me & genuinely look at each item I’m attempting to sell. They usually buy a smaller amount, but that’s okay. As for the lady with the ugly «can I speak to a manager?» Kate gosselin haircut, this woman I cannot stand. I’m assuming she is a manager or assistant manager but I DONT KNOW WHY. every single time I come in to sell I cross my fingers and my toes that I DONT get her. First off she’ll never say more than one word to you the whole time. Doesn’t even smile or look at you. Second, she doesn’t even look at the clothes! She’ll sift through it half-​assed and then go I’m sorry didn’t find anything. Maybe you didn’t find anything cause you barely even opened the bag??? UGH whoever is HER manager needs to kick this lady to the curb.

I love this location! They always buy most of what being to sell and they do have a wide and large selection of items.
One of my favorite employees (a guy) has recently taken a job at wasteland down the street (this is why I only gave four stars) he was the best! Helpful, friendly and stylish himself.
The girls are pleasant and pretty fast buying, so the line moves quickly. This is not my favorite store though (the one in Pasadena is better) but they are always full of new items!
A LOT of ppl of color complain of discrimination and this is untrue! I’m black and I Always leave with an almost empty bag after selling.

This was my first time at Crossroads and I wasn’t a fan. I felt this place was kind of dirty and messy. I usually go to Wasteland and Buffalo Exchange and was recommended this place when I asked if there were any other places that buy, sell and trade so I came here after shopping at Wasteland. I already didn’t really like how the store was. It felt dirty to me. Of course, I don’t judge right away, so I walked around the whole store trying to find something that was for me, but nothing. They don’t carry the same stuff as Wasteland and Buffalo. Some of the clothes I saw already had holes or were really dirty. I saw some name brand stuff but they weren’t cute anyway. Not really a fan of this store.

This place is a mecca for those who want to find designer clothing at a much-​drastically reduced price. Because this is located in studio city, you’re going to find countless name brands that were thrown away because they are a few seasons old. Among the brands I saw were Diane Von Furstenburg, Alice+Olivia and Marc Jacobs. Great stuff that seems to have been barely worn and still looks fresh and stylish. I managed to score a beautiful bronze Michael Kors bag that originally went for $ 298 (I checked the pricing online) but I got it for $ 32. That’s a fantastic deal!
The only downside to this place is the customer service. The girls that work here seem to feel that even them giving you a response is too much effort. Specifically, I went up to the front to purchase what I wanted, looked around and saw there was an open register and no line, walked up to the sales girl and asked «are you open» and she looked at me for a good 30 seconds before saying yes. I’m not quite sure if I was supposed to just assume she was open because she was at the register, but having worked in retail, I know that you can be at a register and not be open. Also, because I’ve worked in retail, I know that staring at the customer for 30 seconds in disbelief because they’ve asked you a simple question is a no-​no.
I’d love to come back here and browse for more buried treasure but the salespeople are so rude that interacting with these sullen, angsty 19 year olds doesn’t seem to be worth it. Maybe I’ll just wear headphones.