Century West BMW

TL;DR: I had a fantastic experience at Century West BMW; the entire team there is on point.
I was on the market for a new BMW for a while before I called up Century West BMW. They set me up to their client advisor Shahin Zabzehroo when I visited the location and I am glad they did. He is courteous, accommodating and generally a lively and enjoyable person to work with. He doesn’t give you the stereotypical sleazy alpha male run down or constantly throwing tricks from up his sleeve that you expect from your typical car salesman. On the contrary, Shahin is very direct and a pleasure to work with and I’ll be referring him to my friends and family.
Once I found the car I wanted to lease, it was time to deal with the finance department and the bank. We sent the request to the bank and there was initially some trouble/​issues. Tony Silletti, the finance director, worked his magic and got the loan approved. If there is anyone that can get a loan approved, its Tony. After the bank approved the loan, the finance manager, Jarod Loux went through the agreements and documentation in what might have been record breaking time. The whole time he was very thorough and transparent about what I was signing and answering any questions I had.
I highly recommend Century West BMW.

Thanks to David and Tony for working all day to get the best deal possible. I was searching for months at different dealerships and couldn’t find the right deal then came across Century West and they made the whole process so quick and easy and got me to the price I was looking for.

I can’t imagine a business with worth customer service. I put a deposit down on a BMW i3 when it first came out. The sales person misrepresented the delivery date. I finally purchased the i3 from another dealer (and got a much better deal). I requested a refund of my security deposit which they refused to do over the phone. I asked them to just mail me a check. They refused again. I am busy and I forgot about it. I have had my assistant call four times, no one will help her. I am totally disgusted with this dealership.

It was my first time buying at a BMW certified dealership. The dealership was huge, accommodating, lots of car options, and great financing deals.
Donald Engle gave me a great deal! They were very helpful and made car shopping fun! :)
Definitely coming back here for my next BMW!
Thank you Century West BMW!

Thank you Don Engle! I found the car I was interested in on their website and sent a text. I has tried in the past to buy not one but twice at the Bakersfield BMW with no success. Drove down to Century West and got a car with more options than others I had looked at for 2k less in about two hours. The folks at Century West are the best. A+++ and super easy process. I am impressed.

Tony and David are the absolute best! They made my experience so amazing, easy and got me the price I was hoping for! They pulled all the strings possible to make sure I was happy. Highly, highly recommend this dealership. They truly care about their customers and they’re not just trying to make money which was so important to me. Thank you thank you for my new BMW! You guys are awesome!

By far the best car buying experience, period! Our sales agent Drew clearly and thoughtfully helped us review our options, was polite every step of the way and truly made the process go smoothly. I highly recommend this dealership to everyone as the prices and experience cannot be beat elsewhere.

My friend is a consistent leaser of BMWs and knew I was in the market for a new car so he recommended his sales rep (Quyen) that he works with on all of his leases, and I’m glad he did! I wanted to get a customized 2016 340i and so Quyen was very helpful in walking me through the different options available on the 340. I was still debating between the 340, an Audi, and a Lexus, and Quyen did not pressure me to make a deal on the spot unlike the other dealerships that I visited. This made me feel much more comfortable with Quyen and made me want to give him my business. Plus, the 340 drove much better than the other cars I test drove. So after spending a week to figure out the exact options I wanted on my 340, Quyen submitted my order, and the wait was on (it takes a couple months for the car to be shipped from Germany to the US).
Even during this waiting time, Quyen kept in contact with me (but not overbearingly so), provided updates on the progress of my car, and helped me to lock in the best deal. Once my car was delivered, Quyen provided great service — working with me to figure out the best time to pick up my car and then when I arrived to pick up my car, the car had been detailed and looked amazing. The final paper work and purchase process was extremely quick and smooth. Someone walked me through all the details of the financing, and a BMW Genius walked me through all the technical details of the car, which was super helpful since there are so many features in the car (for someone who had a Honda Prelude for the last 17 years, all the new technology was amazing and a lot to process).
Even after driving off the lot with my new car, Quyen kept in contact with me and followed-​up to see how I liked the car and if I had any additional questions. I have to say I was very impressed with the quality of service and professionalism of both Quyen and Century West BMW. The purchase process was easy and really quite pleasant. For any of my friends or family that are looking to buy or lease a BMW, I will definitely be recommending Quyen and Century West BMW!

BUYERS! BE AWARE! I went to this BMW dealership for an appraisal and they offered me $ 8,000 less than everyone else. I went there to see the new BMW’s and told them that I have a trade-​in, they said no problem come on in we’ll take care of you. So I waited and they persuaded me that they were going to provide me with the best deal that they could, until I learned that I was being scummed. $ 8,000 less? So ridiculous.
Not going to this dealership anymore. Do not recommend to anyone.
Unreliable and unaware

Great service from Shawn. Hands down from start to finish I felt very well taken care of. I was looking for a particular bmw for a while, constantly browsing the Internet and going to many other dealerships only to strike out with them. I came to century west bmw really on a whim. It was our first stop of the day and ended up being my only stop. We parked and started browsing the certified used cars. Their buildings are currently under construction so their office is on the opposite side of the street of their inventory. I was really surprised to be greeted by anyone really. And Shawn came and introduced himself. The car I set my eyes on became my car in a few hours. Shawn made my first major car buying experience so easy, I never once felt I was being forced into anything. The guy in finance was also great as well. Sal the sales manager also was very courteous and took care of what was promised. I’m very gracious to have found a dealership that takes care of me and my new car and follows through on their promises. There’s zero intimidation with these guys. I would highly recommend calling Shawn. Such a great personality to help me along this car buying experience. Thank you century west bmw!

I had been searching on Graig’s List,
, autotrader… the usual… for a Prius.
I’d gone and seen so many dodgy cars offered by so many dodgy people.
They either didn’t have their papers, or service history, or something advertised as ‘immaculate’ was in reality covered in scratches.
Then I came across a listing from Century BMW and phoned up and spoke to Don.
Firstly they said they had the car on the lot and we could go and see it.
But shortly afterwards Don called to say that the car was in the body shop.
We actually bought the car sight unseen; we went on Sunday and paid a deposit.
The reason why is that it was such a good deal and we’d Unilocaled and Googled the business and the reviews were so good that we trusted that Don was not a dodgy used car salesman.
And he certainly is not.
We picked the car up on Monday and it was ready when they said it would be and it looked and drove just as well as they said it would.
There were no delays at all; from deposit, to finance, to picking the car up.
AND I got a little gift bag… WOAH!
Don is very charming and amusing.
And he wears a coloured tie well!
If you know nothing about cars and had spent endless hours schlepping all over Los Angeles looking at crappy cars from private dealers, it’s comforting to come across someone like Don, who doesn’t talk s**t!

Best car buying experience ever with Don Engle. So friendly and helpful. Loved the entire process and would absolutely buy from him again!

I’m so glad I came across this place as I was searching for cars online! Before my dad and I got there, Nevada Evans already had a car ready to test drive. The moment we got there, the first thing we did was test drive the car. I ended up buying the car we test drove. She gave me a really really good deal I couldn’t have gotten elsewhere, and I can’t thank her enough… Seriously. They offered me the best interest rate for my car financing and gave cute gifts along with my car. I got a 328i. I LOVE IT. ^_^
The staff here worked so hard to work with my financial situation! Thank you so machi! :D

Ramin my man! I went to Century West BMW after being a dissatisfied customer at Beverly Hills BMW. I went in to see about the options to trade in my 2015 320i into something different. I learned through the process that I got completely screwed at Beverly Hills BMW as they lied to me about my lease details.
I walked into Century West BMW and was treated like a king. Ramin was the salesman who made it all happen. He was honest and gave me straight answers when I asked the questions that were important to me. Sealed the deal on a new 2016 328i GT fully loaded! I couldn’t be happier with my car!
It’s amazing what a different experience can be had when the salesman and the other team members are as amazing as they are here! Today, I am bringing a friend to give it a try too! Out of his Lexus into a BMW! See you soon Ramin!!!

We called Century West BMW to look at a vehicle that we saw online. Ramin was so helpful.
We were driving from the South Bay and wanted to make sure the car existed before driving to mid-​cityInstead of just saying, «yeah, that’s here» he said, «let me put my hand on the car and call you back in 30 seconds.» He called back quicker than expected, and by the end of the day we had a new vehicle.
Ramin was helpful, personable and straight forward. Car buying can be a stressful and annoying process, but not this time. Thanks Century West and Ramin!

I’ve taken my car here several times. Always had decent service. But my latest experience has forced me to put up this review. Now, we all know that owning a BMW comes with certain cost expectations, and taking your car to a dealer for repairs is never the cheapest option.
That being said, I took my car in for an overheating issue (common with certain models). They quoted me a price 40% higher than any of my other four quotes. The other three places weren’t dealerships, but they are quality repair shops who can also get certified BMW parts.
I told them this and they miraculously dropped the price. I don’t like when they knowingly try to overcharge.
The lesson; do your homework beforehand, and whenever possible (and for basic repair work), take your car to another shop.

Efficient!
Amado was amazing throughout the process of leasing the BMW. He answered any questions that I had, and understood that I couldn’t visit the dealer before comparing information among several dealers that I was working with.
Most of the dealers didn’t want to communicate over the e– mail but the phone. When I have a full time job, how can I keep talking to dealers daily?
Amado was different. He was very polite, not like the one at Sant Monica BMW. When I arrived the Century West, the car I was talking with Amado was ready to show.
Trade in and leasing a BMW was super easy for me because of Amado. He is very efficient, so that all the annoying paperwork got done pretty quick. Like that.
I will recommend all of my friends to Amado. What he told me was what I got.
Thank you!

Not to sound like a snob, but I have owned BMW 5 series sedans for over 20 years.
It was time to buy my wife a replacement, and we decided to shop in Southern California, where prices are usually $ 2000 less than in Las Vegas, where the local BMW dealer has no competiton.
We found a car «on line», and spoke to Quinn, a very professional and polite sales rep.
We visited another BMW dealer that day in Glendale, and decided to a get a comparrison from this dealer, only 30 minutes away. What a difference.
The dealerhship itself could not be compared to the Glendale or Valencia dealerships.
No place to park your car. They had a «vallet», who I think his main job was running errands for the service department. He simply parked the car on the street, and said «Don’t worry about the parking meters. It’s late and they don’t come around».
We walked in to find three young ladies, in revealing, non professional attire (probably why all the guys give this place five stars), who ignored us as they congradulated each other on receiving Valentine’s Day gifts from male admirers.
They had the vehicle we wanted. However, it took over 30 minutes for him to find it on their lot. When he brought it out, it was dirty, a rear tail light lens was falling off, rear glass hatch beams were broken, and there were parts missing from the inside. Putting these cosmetic things aside, we were interested in the car, and the right deal would have resulted in a sale, and we would have come back to pick up the car, in corrected drive off condition.
They let us walk. Even though the car had been on their lot for 6 months, they let us walk refusing to discount the car $ 500. Nice sales person, but this dealership does not come up to the standards of any of the other dealers I have used in Southern California.
If you’re a guy in your 20s, and you’d like to test drive a BMW, and view some scantily clad young ladies, then make an afternoon of it. However, if you’re serious about dealing with a quality operation, pass on these guys.
You will note, that everyone who just bought from them gave a 5 star rating. Everyone that needed service gave them 1 star. Most dealerships pride themselves on a great customer experinence. Obviously, the mangement here does not.

I briefly spoke with Ramin over the phone, and unfortunately he said that he will not discuss numbers unless I come to the store.
That type of response is not consumer friendly.
I live in Orange County and I can not drive down because Ramin does not want to talk numbers over the phone.
Based on my experience with Ramin Pirsaheli, he has determined that the dealership time is more important than the consumers. If a dealership employee is going to put his need before the customer, then that dealership needs to rethink its approach on how to provide customer service.

Went back for the encore service/​instructions. Jeremy remembered us and remembered everything that he promised he will do. Overall Jeremy is very professional, punctual, and courteous. Honestly the staff members at this bmw dealer are exceptional and I am always treated very well.
Alexander Balboa was our bmw genius and he explained every question we had. Best of the best service. Very knowledgable, skilled, and friendly.
Thank you century west bmw!