Bone Sweet Bone

I rescued my dog Zoe from the shelter this year, and she definitely has a history of abuse. She’s terrified of people (mostly men) and is very untrusting. She has severe separation anxiety from me as well. I was worried about having her in daycare but she does absolutely amazing at Bone Sweet Bone! I’ve never heard a single bad thing, and I feel so comfortable knowing that while I’m working or away for the day, she is playing and not stuck in her crate! The people in the front could not get any sweeter, and they are so kind towards Zoe when she shakes or becomes scared when we first walk in. I have nothing but good things to say. I only wish they would put in a livestream so I could see my little gal playing!

We’ve been taking our two dogs here for a few years and they’ve done a great job. They are so nice and friendly. Just great.
Only problem I had were my last 3 trips here. Make sure you get a receipt and make sure it’s itemized because they over charge you. It’s actually only one person who does this… forgot her name. But she looked new.
The situation was my fiancée dropped the boys off in the morning and I picked them up after work. When I pick them up they tell me how much it costs, I give them my credit card, signed, leave. I am pretty trustworthy so I didn’t bother asking what I’m being charged. My mistake. She ended up charging me for things they never did. So I was pretty annoyed. But it was partly my fault because I should have doubled checked with my fiancée.
So just make sure you are being charged the right amount. Other then that the place is awesome.

Had to check in and give this review because there were a couple things that the staff either was completely confused, or dishonest about.
My fiancé and I brought our 4 month old puppy here this morning for doggie daycare. He’s a large breed dog, so he’s already pretty large for his age. Bone Sweet Bone said they might have to put him with the big dogs, but that they were going to start him off with the puppies, which is at the front and visible through the glass window they have on the street. After checking our puppy in, my fiancé waited outside the window so he could watch the puppies playing together. He waited for about five minutes, but they never brought our dog in. Which was a little strange — but maybe they took him for a walk or something.
At 4pm we called to check in and see how things were going. They said that he was being super shy and not playing with the other puppies, which is weird to me because he’s not like that at the dog park at all, but I was glad to hear that since it was his first day and thought that being with the bigs dogs could overwhelm him on his first day (he pretty much steers clear of all the large breed dogs at the dog park).
When I got there to pick him up, I asked where he was because he wasn’t in the front room where they put the puppies. They said he was in the back, with the big dogs. I asked why they put him with the big dogs and they said because he was being too rough with the puppies. I just find it hard to believe that in the final hour (I picked him up at 5:30 p.m.) he suddenly went from shy to too much to deal with. Really makes me wonder how much of this story is true.
I asked to see the big dog room that they put him in and they wouldn’t let me, but said that they could turn on the TV so I could see him on video through their cameras. None of the cameras showed any dogs other than the puppies, which are already visible from the front window! When I mentioned that they said that the camera for the big dog section might be broken. I was like «might be?» And they were like «we think there’s a camera, and that it’s not working, we would have to ask.» So… there may not actually be a camera there at all. If there is a camera, it’s definitely broken and they have no idea when or if it’s ever going to be fixed — that part is for sure.
I asked the girl at the front desk if other people asked about the cameras too. She said yes. So, they obviously know it’s a concern. It’s just so weird that they didn’t seem to know whether or not there was a camera in there at all. They told us we would be able to watch our dog, which in the end wasn’t true, so I’m really disappointed. Obviously I would want to see what other dogs my dog is stuck in a room with for 6 hours with.
Finally, when they brought my dog out, he was wet. It was POURING rain today, so I didn’t think twice about it since being out for even five minutes would drench anyone — dog or human. But then the girl said something weird about it. «Sorry he’s all wet, it was the other dogs.» What does that even mean? I asked what she meant and she said «he was outside.» But what did the other comment even mean — the other dogs… ?
Just got a weird vibe from this place, I think it’s REALLY weird that they don’t let you see where they keep the dogs indoors, and I unfortunately can’t come back or write a super positive review (which I almost always do on Unilocal).
Additionally, now that I’ve re-​scoured the reviews and noticed that one of the other dogs that came here got kennel cough, twice, I’m definitely wary. Just needed to share so other people knew better which questions to ask and things to check on when they’re here and a better idea of some of the lesser qualities behind the 4 and ½ star review.

My dogs love it here! They have their routine, and get excited every time they know they are going to daycare for the day. We get them groomed here as well, and they always come home with a cute flower in their hair or bandana! They make friends there and it’s a great way to get them to socialize. Love the owners too, they are family owned and so loving and caring toward my mom and I. LOVE BONE SWEET BONE!

I took my new puppy here to get bathed about 2 weeks ago and they did an excellent job! I was a little worried at first since it was his first grooming experience, but they were so nurturing that when I picked him up he wasn’t a bit nervous or scared. I gave the front desk his blanket to put him on after his wash and they were happy to assist in making him as comfortable as he can be. He looks great, they did a nice & clean sanitary trim as well. I also bought most of his necessities that he needed for his new home from here, they have great prices! Definitely check these guys out before you go to a corporate store. They definitely know their stuff when it comes to the fine details in food and the like. I can’t wait to bring him here for future grooming and daycare!!!

This was the final time my dog goes to daycare here. I picked up her and the girl says «did your dog have a scratch on her leg when you dropped her off?» Ugh NO. She brings my dog out and there’s a GASH on on leg and a huge welt and bite mark on her other leg. Are you kidding me?!? This is the SECOND time this has happened. And the girl has the nerve to tell me it’s friendly play. I will not pay 25 bucks for my dog to come home bloody. Beware of this place. Obviously they aren’t paying close attention to the dogs. The second time I was contacted by their receptionist she stated that there is a person in the back thats job is to watch the dogs and report to the front desk any injuries or fights. According to this girl absolutely nothing was reported. They literally have NO idea what happened to my dog.

Been going to this place for years. Always great customer service and a beautiful cut for my maltipo!

My boy and I LOVE it here. The staff is super nice, their prices are unbeatable, and my pup comes home happy and exhausted after a day of play. I live in WeHo and drive all the way to Studio City because there’s no better doggie daycare around.

I absolutely love this place my dog vita waits for me every day by the door so I can take her to the day care !!

I hate writing negative reviews and only do so if I find it absolutely necessary. Unfortunately, one too many things have gone wrong with my Bone Sweet Bone experiences.
I just went to pick up my dog from his daycare/​grooming appointment and they charged me $ 80 (they are outrageously priced here) and then went to get my dog. They brought out the WRONG dog and handed it to me to take home! Not only that, but they have given the bath and groom that was intended for my dog and that I paid for to the WRONG dog! My dog spent the entire day there and did not get a bath or haircut! Nothing!
The month prior to this, my dog got groomed there and they CUT his skin open while grooming him to the point that it was bleeding when I took him home! The groomers must have clearly known that this happened, but no one mentioned a single word about it to me, nor did they make the situation right in any way.
They are insanely overpriced, they have cameras, but you are not able to watch them, they do not allow you to tour the facility if considering an overnight stay for your dog, they have mis-​charged me twice, etc., etc.
Today was my final straw and I will NOT be back. I hope everyone else has a much better experience, but I felt that I needed to share mine.

If I could give 10 stars I would, great facility superclean never smells like dogs and everyone is super friendly. My dogs are never afraid to walk into this place. which is absolutely a good. Their grooming is excellent, the boarding facilities excellent, and the doggie daycare is super fun for my little guys. I recommend this place to everyone.

They have cameras for the playground runs but they also need to get cameras for the groomers~I have to bring my dog to the vet to get groomed from now on. Something about not being able to see what they are doing feels funny to me. My dog won’t go near there anymore and I am not sure why or what happened but it would help if they let us see the groomers at work — so we knew there was nothing they were hiding.

Bone Sweet Bone took the best care of my dog! She loved it there and although we would only take her about once a week for day care she never came back with any scrapes, or anything bad that happened. I liked the they separate the dogs based on sizes and their grooming was always top notch for me.

Santiago and staff are always sweet to my Bodhi and takes care of him and gives him a great puppy cut and Mohawks baths with hypo allergenic. I am very picky about haircuts and been coming here for 3 years. I am happy with them. BODHI is there right now.

I was very hesitant about writing a review but honestly, I’m SO disappointed by this place.
I’ve taken my dogs here for boarding about 6 times. EVERYTIME they over charged me and I had to call and have it adjusted or ask them to adjust it at the facility.
I had my dog boarded in October for 4 days and picked him up and low and behold he had gotten Kennel Cough. I called the manager and explained and since it was clearly from their facility, asked if they could help with the vet bills. They declined and said it wasn’t their responsibility. Fine. whatever.
I JUST PICKED MY DOG UP FROM A WEEK THERE AND HE HAS KENNEL COUGH AGAIN!!! Seriously? $ 700 in boarding fees and now I’m going to have to shell out another $ 200 in vet fees because my dog got Kennel Cough AGAIN from boarding with them.
I spoke with the manager and all he said was he’s sorry. You would expect for them to at least offer a discount considering this was A LOT of money I gave them for boarding and this is the SECOND TIME IN A ROW my dog gets sick from staying with them.
PS. My dog is up to date on vaccinations.
UGH — so frustrated and I feel SO taken advantage of financially from them.

I LOVE this place! My Dog Nala is the happiest dog in the world when she gets to bone sweet bone! Great staff all my girls at bone sweet bone are so great! Love them! Nala comes home so tired and happy! This is really a home away from home for Nala! Every time we pull up to bone sweet bone she is going crazy! This place is the best thing that happened to me when I need a little break. I recommend this place to anyone that is looking for a day care!

We love this place, and trust Santiago with our two doggies, not only they do an excellent job as groomers but also they have a lot of supplies to buy, like; food, treats, toys, beds, clothing, etc etc…
When it’s time for a bath and haircut, we tell our babies «you’re going to Tio Santiago» and they already know exactly where they’re going!!!
Thank you Bone Sweet Bone!!!

Always accommodating and do a great job. We have a Maltese that we take in for grooming and even get her hair dyed. The only thing I’ve even been a bit unhappy with is the pink dye as it tends to bleed but the other colors never have. The place is clean and has a friendly staff. Metered parking in front.

Oh Bone Sweet Bone… First of all, what a cute name!
My dog had a major mishap with the previous groomer I sent her to and for that I’m extremely worried about putting my dog in the hands of a groomer that isn’t careful. From my two experiences at Bone Sweet Bone, although it’s not the best grooming job I’ve ever seen, nor is it the cheapest, they did manage to ease me up a little. Good work and you just tell them what you want to be done and they wll accommodate. Also, it doesn’t take the whole day for your dog to be cleaned up, and as soon as they’re done they WILL call you instead of leaving the pup in a cage. Which isn’t cool!
It’s not just a groomer’s it’s a petcare and shop too. Come here for the friendly faces!

I’m new to the area, so the only dog groomer I have ever loved is back in Florida. When I offered to dog sit for a new co-​worker, I had no idea what I was getting myself into. The dog was in terrible condition with matted hair like you wouldn’t believe.
My neighbor suggested Bone Sweet Bone and called to give them my contact information. They called me right after that! Talk about customer service. I told them about the situation and they gave me an appointment for the next morning.
Truvy came out looking like a brand new dog! She was happy and care free. My heart was happier because she was no longer a mess. I was beyond pleased with their service and the final product.
Make sure to bring quarters for parking when you come here. They are open late, I believe until 8pm, which is super convenient. They will also quote you over the phone based on the size of the dog.
I passed a million other groomers while driving from where I live to Studio City, and I will continue to do so with my own two dogs. I’m actually excited for them to have their first visit.