Barbeques Galore

I really wanted to buy our new grill from here, but alas…
We went in a few weeks ago and looked at a Weber grill. After looking at the reviews we decided to go back to BBQs Galore to purchase the grill. Unfortunately, they were out of it and would not sell us the floor model. They said they could order it for us, but it would take a couple of weeks. So, in the end they lost out to Amazon… which is a bummer :-(

Update 5.25.16. I had to update my review of BBQ Galore. I am adding two additional stars for a total of 4. The reason for the update of my review is Henrik the CEO of Barbeques Galore found out what happened and contacted me personally to make it right. We spoke at length and I was able to vent my frustration to him. I’m confident that he will make the necessary changes in personnel so that every customer has an amazing experience at every Barbeques Galore Store.

This negative review is about this companies customer service/​care and lack of parts for their own products. Their home brand signature BBQ’s themselves are great.
Normally, it takes a lot for me to post a negative review but this company needs to get its act together. I have owned a few of BBQ galore’s names brand BBQ’s. First I had a captain cook (when they were maroon and black — before they were made all stainless). Loved it. Upgraded all the burners and grills to stainless to last longer. I gave it to my father and it still works beautifully. It’s over 20 years old. Now I have a 4 burner Turbo Stainless steel with a back burner on a cart. (Burners and grills updated to stainless) It’s only about 8 – 10 years old and still works just as well as the day it was purchased. The only difference now is that it is all greased up but that just adds flavor (as any good grill master would know).
I went into this location (studio city) on Saturday April 16, 2016 to buy a replacement temperature gauge, and replacement wheels for the cart. The salesman informed me that the company does not carry those parts in store and gave me a number to call for parts. He then proceeded to tell me my BBQ was old and seen its day and that I should look into a new one. Feeling annoyed I explained to this person that I wasn’t interested in buying a new BBQ and that he was wrong about the BBQ. (He was either trying to build his commission or he really didn’t know anything about his companies own BBQ’s). BBQ Galore’s name brand BBQ’s (Captain Cook and Turbo) are very powerful and well made BBQ’s. If taken care of and properly maintained, they will last over 20 years. When I was younger, I worked for a company in which I fixed, installed and cleaned BBQ’s including BBQ galore’s name brand BBQs. I have seen these BBQ’s in all stages of life.
When I called the corporate number for parts, I was told that they no longer carry any wheels that will fit my BBQ. I asked if they had any other parts for this BBQ out of curiosity. Other than a few universal parts that fit most of their name brand BBQ’s there wasn’t much else.
Between the salesman telling me the bbq needs to be replaced without even seeing it, and the fact this company does not keep parts for expensive items (The BBQ was $ 2000 new), I had to write this review.
I use to really like this company. Their old slogan, «a BBQ store not just an aisle» seems like a joke. They should just call themselves a really big BBQ aisle because a BBQ store who sells their own name brand BBQ’s would keep up good customer service and provide repair parts for their in house BBQ’s. After all, they offer a repair service. Maybe if I paid for the repair service, all of the sudden they would be able to find my parts.
Again, great in house BBQ’s, but horrible customer service/​care. I’ll be going to home depot and I’m sure I will find parts that will work.
Thanks for a great BBQ Barbecues Galore, or at least thank you to the engineers that put it together.
No Thank you for your lack of customer service and corporate greed.

I didn’t have a very good impression of Barbeques Galore based on a past experience but after shopping at other stores for a drop in barbecue for our new patio, I decided to stop in and see what they had. I was fortunate to be helped by Steve who spent a lot of time with me going over all their options and the pros and cons of each. I ended up buying an incredible (and expensive) barbecue but it is truly great. Steve gave me the knowledge to make the decision. He didn’t try to upsell me… just clearly pointed out the options. Steve was incredibly helpful. His follow through was fantastic. The delivery went off without a hitch and the company even followed up the next day to make sure the delivery went well. If you are in the market for a «real» barbecue, Barbecues Galore is the store to shop and Steve is the salesperson to work with.

We spent a fortune here installing a grill in our marble outdoor kitchen. They convinced us to go with them as opposed to some of the bigger brand names. Now its time for a little service visit, and I am happy to pay whatever they want to charge — just want to make sure its done properly by the right people (since they made the grill) and they refuse to help. Say for legal reasons, they cant even send someone that I can pay nor can they recommend someone reputable. I highly advise buying your grill elsewhere. This is the first negative review Ive ever posted so you can sense the injustice.

A few days after I wrote my review I received FIVE brand new knobs from Turbo and they never contacted me for my credit card information for shipping charges. They shipped them Priority Mail at their expense. It was much appreciated and I therefore raised my review to 3 Stars. In the end they did come through because of my review. Thank you BBQ’s Galore and a VERY BIG thank you to Unilocal.Always remember Unilocal is your friend!

We stopped in a few days after Christmas to purchase something for our fireplace and found that they sell these porcelain fire log kits so you don’t need to buy fire wood every year. I calculated that we spent over $ 500 a year on fire wood and for the same price I could by one of these kits. Aside from the cost saving, it’s far more green as you are not burning wood and putting it into the air. Today we had the installers come and put them in, which is the only way to do it, and for an additional
$ 130 for the installation, it’s worth it 100%. The guys as BBQ Galore were great help and eager to assist. I highly recommend this store as well as the product we purchased!

when I purchased my barbeque I was very happy with the customer service I received in the store. Which is why I purchased a second barbeque there several years later. I had NO IDEA that if you needed service after owning their barbeque it would fall so short from the service I received in the store… First of all you have to pay before you receive service. When I asked the salesman why I had to pay up front he said it was because if someone is unhappy with their service they would not be able to not pay… THAT SHOULD HAVE BEEN MY FIRST AND ONLY CLUE NEEDED… they sent the service man out with only 1 part which was not the parted he needed and he said they won’t give them extra parts just in case. You need to set up another service call and wait again. You have to cal over and over again just to get the time frame of the service and it is almost impossible to reach anyone who sets up the service. This whole experience has been so upsetting that I will NEVER purchase anything from Barbeques Galore again.

I went into the sherman oaks store on 12.22.12. I purchased a few items totaling 179.50. The store took 3 weeks to call me. They informed me they no longer carried the product I needed. Then told me my next option would cost more. Then I asked if the order for all my goods had been placed. The man told me no. Then told me before he placed to order I needed to come in and pay for my upgraded grate. Nevermind all the things they did carry, that I PAID for. I thought about it for a few days. I called the store back and asked for a refund, being that it was handled so poorly. The man told me he would refund my money that day (1.24.13). The money has NOT been refunded to my card yet. This is ridiculous!!! I have been a loyal customer for 7 years. I purchased my big green egg there and I go out of my way to shop there. The manner in which this has been handled is discussing. I want my money back!
WOW!!! I posted the same message on Facebook and it has been deleted twice. This is truly sad.

Went in there the other night… The emp was very helpful… Small place, but nice.

Great selection! My husband and I are having a bbq built and were looking for a drop in grill. We were directed to their brand, called «Turbo» and were pleased with the selection. My parents have had a Turbo for years so I knew they were trustworthy.
We were shown all of the floor models from lowest to highest and then we were shown behind the magic curtain– it felt like Oz! There was a grill on sale from $ 1399 to $ 699 all because there were slight scuff marks on top– um hello SOLD! It matters what is inside right folks ;-).
Without hesitation we asked about the quality, if there was interior damage and if the warranty was stll in tact– all of it was perfect and the warranty was in full!
Great service, great products and I cannot wait to get this set up and working!

The first time Unilocal has let me down. I drove out here from Echo Park after my most recent breakup (she took the barbeque!) I live in an apartment so I needed a small webber to put on my balcony. This place is on Venture, but the sign is covered by a huge tree… took me three trips by it and a phone call to find it. Once I get in there, I see huge smokers and thousand dollar grills, but no small Webers. I ask the guy and he says that he has ben sold out of those for weeks. I asked him what the smallest grill he had was and he showed me something for $ 399.00…no thanks. The guy helping me does get the extra start for pointing me in the right direction to get my Weber lil smokie, he said to try OSH and sure enough they had 10 of them just sitting there. Thats right folks, ORCHID SUPPLY WEARHOUSE had the grill Barbeques Galore didn’t…whats wrong with that picture? Should rename store to HUGE BARBEQUES GALORE

GO HERE AND NOWHERE ELSE! Great selection and they will make it happen. My «Egg» cracked (no humpty-​dumpty jokes-​puhle-​e-​e-​ese) and yes, it took a while but they got it back together again. (okay I couldn’t help it). So for me I would have to say that they are the best. They care about you long after you came in and shopped and they know their stuff.

Very impressed with this store. I mean it’s all-​things BBQ (from grills to accessories to delicious rubs & sauces).
They have a helpful staff and the location and parking is great.