All City Appliance Repair

I released my shift and took the evening off of work so a technician could come and fix my dishwasher. They never showed. When I called to find out why the excuse was «well I guess the girl forgot to write it down.» Followed by chuckles and giggles in the background.
No genuine or sincere apology for a wasted afternoon. Seriously, no F***s given by this company.

I am utterly shocked how poorly this company is operated. A technician came out two weeks ago… he seemed professional and decent; however, he had to order the parts to repair our dishwasher and fridge. Three days ago another technician came out, ONE HOUR LATE. He never apologized for being late, instead he threatened to leave because I did not know he was standing at the door since he «couldn’t knock on the door because he did not want to hurt his hand.» Anyways he came and instead of fixing the issues he has destroyed and damaged our appliances. The dishwasher door slams shut (it does not even stay open). This was not even an issue initially. And our fridge now is freezing all of our food (not in the freezer part, but the fridge part!!!) Both of these were not issues prior to him negligently failing to fix our appliances. He did more damage than repairs. All our food is frozen. When we called the company and told them of these damages which were caused by the technician we got attitude from the agent. She actually rescheduled the same tech to come out when we had asked for a different one to come out since this particular one caused damages to our appliances. Today when I called to speak to a manager or owner she refused to direct me to him/​her and refused to give me the name so I could directly let the owner know what is going on within his/​her company. Instead of assisting me this rude, bitter woman told me «I was being annoying and she was cancelling my order.» First we have already paid for this and second of all they damaged our appliances and now they are in worse condition than before. I would never neither hire this company nor recommend them. We will be pursing this further in court and seeking damages for their untrained technician damaging our appliances. Not only do they have unprofessional untrained tech’s they have horrible customer service. In terms of customer service I have never in my life dealt with such an unprofessional, bitter woman. You would think an agent answering the phone would be willing to resolve the issues… instead she was rude and told me I was being «annoying» because I wanted to speak to a manager or owner. You would think if your tech damaged a customers appliances, was rude, was late and needed to use your phone for a personal phone call you would take the time to listen and not hang up!!! Instead she was unbelievably rude.

worst service… worst repair… don’t guarantee service machine broke in the 60 day period and the owner said sorry call your insurance company to set up another work order.

Had an appointment for them to install my washer today between 5−7pm. No one showed up, no call and even though I left multiple urgent messages, there was no return call. Their one star rating is well-​deserved. This company is unprofessional and unreliable.

They sent over a 400lb guy who could barely move. His wife was with him, waiting in the car. Who brings their family to a service visit? So unprofessional. The guy came in and took a look at my dishwasher, claimed that it was not fixable and that he would have the warranty company replace it. He said he wasn’t even going to charge me for the visit, because there was nothing that he could do. Next thing I know, I’m getting a bill from the warranty company for the service visit. What kind of a shop are you guys operating? Highly unprofessional. Stay away! Tried calling them, and of course, no one answers. Would not recommend them to my enemies.

Cancelled once and stood me up three times for a broken dryer. No, thank you! Look elsewhere.