Mr. Appliance of Monroe & Northampton Counties

No call no show on service. Bonnie called to tell me that a tech would be at my house between 1 – 5. No one came. I called and they didn’t even know thier tech never showed. They also never returned the multiple VM I left. I would stay away from these unprofessional people. Head to believe their still in business

We had bought a new refrigerator at lowes the freezer wasn’t getting cold enough called frigidaire they had got in touch with mr appliance they came out said the parts aren’t available they can’t get them. I called frigidaire the parts were in in one day. They came out replaced a board and fan in freezer and left didn’t check to see if it was working or not. The next day I called frigidaire to say it’s still not working. Bonnie at mr appliance called said they would be back on Monday between 9 and 12 it was 130 no show so I called bonnie she said her Tec was running late and is on his way. No show no call back I called Tuesday and left a message then I called frigidaire they said we weren’t on mr appliance schedule. What a bunch of clowns. Stay away from mr appliance bad news.

Poor customer service. Bonnie is rude and inefficient. Appointment was made through manufacturer and this company failed to come out after I left several messages to confirm appointment. They stated appointment had been cancelled but, couldn’t see who cancelled it. Bonnie denied me opportunity to speak with manager. Initially she couldn’t even secure a time frame when a tech would be out. Obviously they are not concerned with there reputation!

Bonnie is thee worst!!! she says she will call u bac nevr does. took ovr 3 weeks for them to come out, bonnie got an attitude w me several times, i had to call them numerous timez, they kept telling me my part would be in in 3 days, bonnie was getting upset bc i kept inquiring about my part status, aftr 3 weeks of waiting for bonnie to cal me bac i called again n bonnie said part would be in today at 2pm, bonnie (u guessed it) nevr called (its like she was doing it on purpose) i called the nex day bonnie said she had the part n then made me wait anothr week to install it. they finally came out 3 weeks later to fix my dryer n it stopped working again 5 min aftr they left. i called bac n of course they wer closed i left a mess for them to call me asap, bonnie nevr called me the nex day i had to call again bonnie said her sup was gona be ther any min now n she was gona get a resolution n call me rite bac,(she nevr did) i called bac hours latr she said shell call me bac before she leaves at 5pm i waited until 530 she nevr called, i called nex morn n asked y she nevr calls bac or returns any of my calls, she said shes waiting on an answr from her tech (wer now going on 4 weeks w no dryer) i started to express my disatisfaction w her n this entire process she got verg passive aggressive w me, inturupted me ovr n ovr again n accused me of yelling n screaming (not possible bc my newborn was sleeping on my chest) she then hung up on me over 8 times, she kept forw my calls to vm n then stopped picking up the fone all togethr, i called them bac over 50 times aftr she kept hanging up on me, she kept accusing me of screaming at her i said i want to tt her sup she hung on me again, i said if she wants to hear me scream ill come down ther n show her what screaming is she said ok great ill be waiting for u, i said i need this issue resolved now n that if she keeps hanging up on me ill keep calling bac until someone helps me she said «oh ok well u have fun w that» n she hung up on me again… i called bac again n told her i would not stop calling her until i get her sup on the fone w me she said «i gave your nu to my sup they will be calling u» (i didnt believ her bc she never does ANYTHING she says shes going to do especially w calling someone back) i told her i would keep her on the fone w me until her sup called me, she kept trying to get me off the fone again, her sup then called me within 2 min (Joe) and he asked me how he can help me (as if I needed to keep repeating myself) I told him my horrific experience w the company but mostly Bonnie and everything she did and said to me n how she treated me and Joe didnt even say SORRY not once. Joe didnt really respond to me or my disatisfaction he ketp it really short n simple w me and said he would order my part today (Friday) and it would be in withine 3 – 5 business days and the day it comes in he would call me and schedule to come out the day after he gets it. So i get a call today WEDNESDAY and its Joe and he says he got my part in today and he can come out next WEDNESDAY… i said Joe u told me you would be out the next day after u got my part in and Joe says «Yea well something came up so I can come out next week»… Like are thes ppl serious??? I told Joe that that him not following up on his promise is a problem bc im now 5 weeks with NO DRYER in my household of 4 ppl… Joe didnt respond to me at first staying silent on the fone as if i didnt just express my disatisfaction AGAIN, then out of no where Joe says «Well if u want someone out ther sooner then it wont be me (Joe himself) coming out to do it, i said ok and he said he will have another worker come out tomorow…