Holiday Inn Express & Suites Stroudsburg-Poconos

As a wedding photographer, I travel a lot with my business and I stay in many hotels. I’m very picky about two things when choosing a hotel: 1) safe 2) cleanliness. This hotel was both and much more. I was shooting a wedding at the Stroudsmoor Country Inn and wanted to stay nearby. The Holiday Inn Express was 7 minutes away. The hotel staff were friendly, the pool and hot tub were very clean and our room was spotless! I felt very comfortable during my entire stay. The mini kitchen area in our suite, was so nice. Our room was spacious and the bed was very comfortable. I have to say though, what impressed me the most, was their continental breakfast! First, this continental breakfast was the best I’ve seen.ever. They have everything from waffles, pancakes, sausage, eggs, omelets, cinnamon buns, chobani yogurts, fruit and gluten free bagels individually wrapped. Plenty of options for other gluten sensitive people like myself. I highly recommend this hotel to those staying in the Stroudsburg-​Pocono area.

Recently stayed at this hotel, I have stayed at other holiday inn express in other locations and the service has always been great but had a bad experience with this location.
We had breakfast on the first morning there and when we arrived downstairs there weren’t any available tables that would accommodate my family of 6. We had to sit at a table that had 3 chairs and was very small and tight for all of us to sit but we did since there were other families having breakfast as well and we wanted to enjoy our breakfast as well.
In order for us all to sit together we pulled 2 chairs from an empty table and I sat my child on my lap since I didn’t want to pull a third chair because there would not be enough space for it.
After we finished up our breakfast, we overheard a lady that was apparently from the breakfast service, complain to guests right next to our table, about having taken extra chairs. She was very rude and she must have thought we didn’t understand her because she was very loud. She said we must have thought we were in the comfort of our own house to have pulled extra chairs and went on and on. She was very insulting and we were very offended. My family had already gotten up and started heading back to the room, so my husband and I got up and left. We didn’t want to say anything to her in front of the other guests but we will definitely not be staying here again. Hotels are supposed to accommodate all guests and make their stay as comfortable and enjoyable as possible. This person just really offended us and we left very unhappy with this holiday inn location.

My wife and I stayed at this hotel in July, as we were on a road trip fora family event. The hotel itself was fine, clean, no issues with the room.
It is now November and I am still dealing with unresolved billing issues (I was TRIPLE charged!) because of calls being unreturned by the staff and incorrect statements made by whomever is handling the billing dispute. This is incredibly frustrating and would never stay here again.

Me and my girlfriend stayed here for two nights so that we could visit Camelbeach Waterpark. The location of the hotel is in a quiet area close to major highways. That was fine with us.
The hotel staff were very friendly and nice & also informative about their rewards. We booked our jacuzzi suite with their romance package. (We were suppose to get a box of chocolates & champagne for the two nights that we stayed.) Our suite was very nice and clean. Interior design & color scheme was really nice. But no chocolate or champagne.
I went down to the front desk to find out the issue. No one went to get the items to complete our package. So the lady at the front desk took money off of our stay, which was fine. Because there was apparently no one there with a vehicle to go out and get the chocolate & champagne.
The room was really comfortable. The bed and pillows were comfortable. The jacuzzi tub was awesome! A little small for two people but my girlfriend and I made it work. The only thing I didn’t like was that the curtains doesn’t close completely. So you can still get some light shining into the room. (But curtains at some other hotels are just like that.)
We didn’t swim in the pool because it looked a little green to us. Idk if it was the lighting or what, but we stayed clear. Also, the hotel had free hot breakfast in the morning. (But don’t expect a chef to be down there.) =)
Overall, I would definitely stay here again!!!

Came here for an anniversary getaway.
Maybe it’s the «boon docks» like location near car repair spots and such, but I didn’t care for it. Parking wasn’t a problem though, plenty of it. It was quiet when you walked in, and the front desk girl was very friendly as she checked us in.
There was a bin of canned sodas available, with ice, and I grabbed a few of those for our room. I packed a huge cooler of food so the drinks would come in handy for our lunches/​dinner.
We got a room with a Jacuzzi, and the room was nice, cute colors, lime green bedding. Definitely cheerful. Big flat screen TV mounted on the wall. Mini fridge. King sized bed so big that I could sprawl out comfortably.
Free breakfast, but naturally, they don’t give you anything other than powdered eggs, floppy thin tasteless pancakes, microwaved sausage patties. My husband didn’t even want to bother eating it.
The pool was the least favorite aspect — not only was it small, but it was cold. Indoors, but not heated properly. And maybe it was lighting, but it looked like a murky green color and cloudy. Not a very welcoming sight. We splashed around anyway, but eventually got too cold where we had to leave.
Overall not a bad place, but kind of meh in comparison to other chain hotels.

First off, room was clean an neat. Nothing missing. Bed and pillows comfy and property seemed well maintained. The bad? Don’t stay in even side of the 200’s, specifically room 204 has a lovely white bright light shining into the room from the property grounds. Very bright at nighttime and the sheer curtains do nothing to help. Also, back stairway to parking lot is constantly filled with cigarette smoke. Staff seemed annoyed with simple questions we asked. Shower hot/​cold lever broken. Other than that it’s fine.

I thought this hotel was great. The décor resembled a modern décor, very similar to what you’d find in Las Vegas. The room was spacious and clean, and pretty much all you could ask for in a hotel. My wake-​up call even came on-​time. The internet seemed a little spotty at times, but that could happen anywhere. Overall, a nice find.

As a frequent traveler I’ve been to many hotels.
My experience at this holiday inn was excellent, was greeted by the staff at the front desk and to my amazement my rooms where upgraded to a suite.
The room was superb and clean, lots of space and very modern furnishings.
The suite had a sofa with a table and chairs, counter space and a mini fridge. Loved it
Hotel features an Indoor swimming pool and a jacuzzi.
Free hot breakfast in the morning.
Every floor has a fully stocked vending machine.
Would definitely return.

I stayed at this hotel as part of wedding party. The hotel itself was very nice and clean. The king bed room was spacious, clean, and comfortable. On the morning of the wedding I picked up some food downstairs before heading off the the venue, which was perfect for a quick meal. They have a nice little selection of food for breakfast such as scrambled eggs, pre made omelets, pancakes, bagels, etc.- all free.
My issue was that after a full exhausting day of being in a wedding, I returned to my hotel room at midnight to find out that my room was never visited by the maids. I have never had this happen to me anywhere and was puzzled. I had to go downstairs and get more towels so that my boyfriend and I could take showers before going to bed. I informed the front desk that room 413 did not get serviced. The woman Friday night was very nice and made note of it for the manager in the morning. I paid a decent amount of money to stay 2 nights and was annoyed that I had to take my own trash out of the garbage, get my own towels, and make my own bed. I mean, what am I paying all this money for? My parents were staying in a room the floor below me, they too did not get maid service that day. Upon checkout on Saturday my father and I nicely explained to the person at the desk about the mistake. My dad was not rude by any means, he only wanted to give her an FYI to pass on to management. She was not too friendly and immediately had an attitude. No one was blaming her so who knows why she was snippy… She claimed that the maids said we both had privacy signs on our doors. We absolutely did not have those signs on the door and we didn’t appreciate the claim. On Friday I left the hotel at 9:30AM to meet up with the rest of the bridal party at a nearby venue. My boyfriend, who was not in the wedding party, stayed back and left his room around 4PM to head to the venue as a guest. Never once did he hear a knock on the door nor did he leave the privacy sign on it. He even texted me around 1PM telling me that he thought it was strange that the maids did not come yet. I am assuming the maid realized they did not clean our room and wanted to cover themselves by claiming we had a sign on our door. This is what bothered me most, it was a lie! Don’t make me look bad due to your mistake. We were never offered to speak to a manager, although we had no time to do so anyway because we had to meet for a post-​wedding brunch. I don’t think my credit card should have been charged the full amount for the lack of service that we received. Things happen and I understand it. But make it right and don’t accuse the guest. **They ended up refunding me for the stay. Only got it because a manager saw it on Trip Advisor.**

I was here for a week and the staff was exceptional. Everything was so clean and the breakfast was great everyday. Staff helped with finding great places to see and eat.

Very nice and great hotel in the pocono area, was here on a short weekend getaway and holiday inn franchise was the way to go, there always so reliable and convenient when planning a short stay at a hotel!

We crashed here after driving 9 hours from Michigan. Enjoyed the hot tub and pool after a long day’s drive. The room was clean and the staff was polite and helpful. The breakfast, though included, wasn’t up to the standard of other Holiday Inns we’ve stayed at. Pancake machine was broken and the breakfast choices were scanty (a skeletal breakfast as well as a skeletal staff on Thanksgiving morning). But we appreciated the good night’s sleep before heading out on the remainder of our of journey.

Ok room, only issue is what they call a queen size bed and what we do is completely different

This place has to be the worst hotel I have ever stayed in or attempted to stay in. I booked this hotel a few weeks ago, and after reading a few reviews which varied from great to poor, I decided to book just for a quick weekend getaway. After all, some negative reviews are expected even at 5 star hotels. But this place truly earns a 0 star!
We checked into the hotel around 6PM today, the hotel looked nice and the room was even nicer. But upon walking in, the room was about 25 degrees hotter than the hallway. I immediately went to the air conditioner and turned it up, it started blowing out hot air. I was like something is wrong, so I called down to the front desk and reported the problem. 5 minutes go by, another 10 minutes go by, still hot air. I call the front desk again as my infant daughter is now sweating, and ask for the status of the maintenance guy. He shows up a few moments later and concludes that the thermostat on the unit is broken, so we will have to switch rooms. I get a call from Dawn (I am assuming the shift manager) who informs me that I have 2 choices, stay at the hotel in the hot room since they are fully booked (at a discount — minimal) or leave and get a refund. I asked if there were any other alternatives, any sister properties that we can be relocated to or anything? «No there is nothing we can do about it. All other Holiday Inns are independently franchised»
So our choices were to stay in this extremely hot room, or leave… I mean this is a major inconvenience, for us to leave and try to book another hotel room on the same day. One, the added cost would be almost double (Since we are booking same day) and two, would there even be rooms available? Obviously staying here (even at a discounted rate) was not an option, the room was literally over 90 degrees. They didn’t even offer a deep discount either, they offered a nominal discount. So we opted to just leave and find other accommodations.
And to add insult to injury, on the way out, Dawn had the nerve to say, «oh these rooms are 4 person max capacity (my brother and sister dropped by our room to meet up to head to dinner)» I reply «i am just staying here with my wife and daughter, what’s your point?», «i just see a lot of people coming down» she replied. She automatically assumed that we tried to pack 6 people into a king room. So lets break this down, 1. you just gave us and ultimatum, stay or go. And 2. you are assuming that we are breaking the rules of the hotel? She obviously has no place working in hospitality and has no shred of any customer service experience. Needless to say, I will never stay here ever again and you should stay away from this unprofessional, unmaintained and obviously poorly staffed hotel.

When I entered into our hotel room I thought wow it looks really nice but it’s really stuffy in here. Proceeded to the AC unit and it was already on but it was set to auto so I changed it to high and it was set to 60 degrees. Ten minutes later my husband brought our bags up and commented on how hot the room was. Told him I already turned on the AC. He went over to the unit and it was blowing hot air. He checked everything and it seemed ok but it was still extremely hot. He called the front desk and they said once you turn the AC on it should be cool right away. Asked for maintenance and we waited and waited. We were literally sitting there sweating like their was no tomorrow so we called the front desk again. Right before we were going to hang up, the maintenance guys comes. He checks the unit and says I’ll be right back. Comes back with more tools and still nothing. Maintenance tells us he will go speak to the front desk but they will call us right away. Dawn called us and offer no reasonable solution. She said still the hotel was completely booked out we could either stick it out and she would give us a slight discount or she could refund our money and we look for another room elsewhere. It is 7pm on a Friday night… How the hell are we suppose to find another room on the weekend in the Poconos??? There was no way we could stay considering we had a 1 year old with us. So we told Dawn we were opting to get a refund and try our luck. When we went downstairs to return the keys Dawn was unapologetic and extremely rude. She made unnecessary comments that were totally uncalled for. Dawn should not be in the hospitality business and instead she should be take a course in how to be a decent human being and learn how to treat others kindly. I will never step foot in that place again and warn you in doing so unless you like being treated like dirt…

I usually prefer to stay at Holiday Inn Express hotels when traveling for business. I like the breakfast; in particular the gravy to put on my biscuits. (Yes I know; not exactly 5 star dining)
I was given a king room with a hot tub but it was a handicapped accessible room. The bathroom didn’t have a vanity or anywhere to place my toiletries. The toilet seat was too narrow for the bowl of the toilet and the wallpaper was beginning to peel. The room felt moist in the air and had a musty smell and because it was a cool night when I arrived, the air conditioner was reluctant to turn on to cool the room. My television didn’t display the channel that it was tuned to and the remote couldn’t be used to directly input a channel.
Further more, my bill was $ 18.00 higher than the guaranteed rate when I booked and I had to spend more time getting this resolved after my business trip.

Very nice large room, and very clean. Large flat screen tv. Clock radio but no iPod or iPhone jack. Plenty of outlets to plug in your devices. Small kitchen space with a small fridge w/​tiny freezer and small microwave. Styrofoam plates and bowls along with some plastic forks, spoons and knives. Our room didn’t have much of a view, we were looking out the front of the building. Thick comfortable mattress with pillow top, yet firm. $ 3.25/$ 3.00 washer/​dryer loads, pretty steep IMHO. One downside is the noise level coming from the hallway. The room was super cold from the AC being on which is always nice since SOME places absolutely DO NOT do… eh hem… Econo (coughing) Lodge.
One thing that bothered me, but had nothing to do with the room, was a pizza delivery guy came and parked across from another truck that was unloading their luggage. I was stuck there waiting to exit the parking lot for a good ten minutes, while what looked to be the front desk person standing outside smoking a cigarette with another employee (or just a friend) and watched the whole thing. At one point that friend or other employee, went looking in the car, I assume to see if the keys were in it. I finally had to call the pizza place to have them contact the delivery guy, because the folks unloading their truck were oblivious to the fact that I was stuck there. Another thing that bothered me about the operation on this shift… my gf (a preferred member of HI) asked the girl about a late check-​out and was told she has to call in the morning about that. Now when we came back later that night and went to get quarters at the front desk to laundry, my gf asked again, and the front desk person (different person) with a smile and very cheerful tone said, of course not a problem.

My husband and I got stuck here in a snow-​storm. We called from the road and although they didn’t have any normal rooms left they were able to give us the Jacuzzi Suite at a good price.
The hotel was clean and quiet. The room had a little coffee maker which you could only plug in in the bathroom (all of the outlets in the living area were behind heavy furniture). That’s gross! Why do hotels thing I want to make coffee in the same place where I use the toilet.
The staff was friendly enough, on par for Holiday Inn.
We didn’t check out the breakfast in the morning but it seemed like they had a good variety. Instead, I went to take a look at the pool and jacuzzi area. The pool was a little green for my comfort and the jacuzzi had someone it it at 7:30 am so I wasn’t going to hop in there with a stranger.
One more suggestion for Holiday Inn: I realize that green is supposed to be the color of comfort, but the green that you chose is garish. Something more muted would have been just as modern without the burning retina side effects :)

Pros: good location if you are in town for a concert or performance at the Sherman Theatre. Modern lobby and new hotel. Located directly off highway.
Cons: Thin walls-​can hear people upstairs, next door, talking, walking. Very disturbing. Dont stay here if you are looking to rest. Found our bathroom dirty-​hair in the tub, sticky floor. Dusty surfaces throughout room. Not a huge fan of the color choice for the rooms-​neon green is a bit commercial and unwelcoming.
Probably wont stay at a Holiday Inn again.

Brand new hotel so everything was spotless. Room was very roomy. King bed, flat screen tv, pull out couch, mini fridge and microwave. All the amenities of home. Cookies were always waiting fresh in the lobby. Decent breakfast for free except for the powdered eggs. I can be happy with fruit and yogurt but you can make your own pamcakes.