Firestone Complete Auto Care

After a terrible experience at Sears Auto in the Stroud Mall, I called Firestone to see if they could fix the damage that Sears had done to my tires. Josh jumped right it, fixed the problem and explained the entire process to my husband. I can’t say enough about him or the service we received today. Each mechanic is ASE certified and they know what they are doing. Don’t ever use Sears and always use Firestone!!!

This Firestone location has been very good to me over the years that I’ve taken my cars here! They will always honor coupon specials and do price matching if you have proof of price! I live here in the Stroudsburg area !
I needed two new tires today and they came up with a price better than another tire dealer gave me and gave me better tires to boot! I also got a lifetime alignment done for this car because I did the same for another car I still own and have no problems getting free alignments all over the country!
Why is it that people with complaints are the only ones to write a review! The manager Josh was friendly as was his service manager, Jay!
Thanks for the good service!

They refused to align my truck BC they said they didn’t have the specs BC the tires are factory tires. Chevy told us that it was factory specs and needed nothing special. We told them this and they still refused. Took it up to jack Williams and they did it w no problem

There are few times where I’m more annoyed with customer service than I am right now, but the owner/​manager Josh from this location should learn to treat customers with respect.
I was referred to his shop for tire care, from Firestone corporate. I had 4 tires I purchased 16,302 miles ago, and 2 of them are nearly worn out, despite 3 rotations, 3 alignments, and routine driving. I noted that the same model/​make tire advertised with a 50,000 mile tread life. When I talked to him about the issue I was told that my tires have no warranty, and that nothing can be done.
I was told that because the tires were not the size used at the factory, (but the size it came with when I purchased it) that there is nothing he can do. I found his demeanor curt and Unaccommodating. While I accept ownership for having larger than recommended tires, I see no reason why this would vacate any specified or implied warranty.
I did not go in there looking for an handout, but would have appreciated assistance in replacing the defective product. I would steer clear of Firestone, and unless you want a condescending lecture from a shop owner, steer clear of this shop.