Blue Ridge Communications

They have recently changed their policies to limit your GB per month limit. there is currently no incentive whatsoever to pay for a higher speed with the current limitations. they constantly charge overage fees every month and think that their customers are stupid. They used to be good but are now terrible!
edit: they recently increased the limit, but a little more and it’ll be perfect

How is it possible that Blue Ridge is the only high speed data provider in the Poconos? It is outrageous! High prices, horrible service, internet not reliable and has a data cap.

One of the worst ISP’s ever.
Prices are higher than Comcast, CableVision, Time-​Warner, Charter, Bright House, or any other provider for sub-​par service.
Now they have started hard usage caps and charge overage fees.
Prices go up twice a year like clockwork in January & July.
Speeds slow down in the evenings, and on weekends. The entire network
is seriously outdated and they refuse to upgrade it.
They can get away with charging an arm and a leg for what they provide because they are a monopoly in the Pocono’s. You have no other choice for internet.
They have usage meters for each customer. Unfortunately, since there is no oversight of their usage meter, they have been pulling some shenanigans with the statistics and people are now getting hit with overages. I got a 100 GB deduction from my 500 GB monthly allotment the *first* day the bandwidth caps went into effect. And I’m not the only one.
They do not do their own bandwidth monitoring, but instead have contracted it out to a third party data mining company called «OpenVault».
OpenVault’s purpose is to help providers control and monetize bandwidth. In other words, this is to keep you from cutting the cable tv in favor of internet video like Netflix.
OpenVault monitors all data from users cable modems. They partner with another data miner called FourthWall Media whose MassiveData division mines all the data from users set top boxes.
All this data is collected by OpenVault. It is aggregated, collated, and passed on or sold to advertisers and other «interested» parties. OpenVault has ties to Eastern European and Middle Eastern companies who may be the recipients of Blue Ridge’s customers data.
There is no transparency from Blue Ridge on what is being collected, by whom, and for what purpose. They simply don’t care about the customers because they know they’re the only game in town and they can get away with anything they damn well please.
Blue Ridge is a despicable, greedy company that makes maximum profits for minimum service, and sells customers data to third parties to boot.
How the FCC can allow them to get away with this type of thing is beyond my comprehension.

Imagine this, you go to McDonalds and you order yourself a big mac meal, all they give you is a cup with ice. But yet you paid for the full meal. This is what Blue Ridge does. You get the internet with 300 mb/​s but in reality it is 40 mb/​s. Also God forbid a rain drop hits the ground, that 40 mb/​s becomes 2 mb/​s. Do yourself a favor and don’t get anything from this company. They are THE WORST possible ISPs out there. Tribal men in Zimbabwe get better internet than this.

Absolute worst ISP I’ve dealt with, perhaps one of the worst in America.
Very high prices for poor service. You don’t get what you pay for at all.
I pay 65 $ for 300mb/​s internet in NYC, and get more than what I pay for (320mb/​s) In PA, I pay 87 $ for 59mb/​s which I don’t even get (sometimes 5mb/​s or below).
At evening hours, the drop in internet speed is unreal. You can’t stream or download, or use the internet normally. Customer service is very poor, technician came and was sincere but could not do anything because THE PROBLEM IS NOT AT OUR END! They have extremely poor and outdated data centers. The problem lies at their headquarters and sending/​receiving internet. After complaints, they acted dirty and did not give me any answers. They basically told me off as if such terrible internet drops were normal and I have to deal with it. Once again, I’m paying for a service I don’t get. This is negligence at it’s finest. Avoid at all costs. There should be a major lawsuit for this exact reason.
PS They are not flexible what so ever. Don’t even waste your time asking for a deal or compensation. They don’t care about their customers period.

Horrible horrible horrible. If you want to live out in the country-​& love «primitive» things! Welcome to blue ridge. Horrible customer service (I love giving my info to the same «Cust service rep» 3 times over the course of 5 mins). Always having to reset the box or send another signal, condescending employees (imagine THAT out in the country). No one is in a hurry to rush out & fix your issue. No one seems to even care. I think at this point I would rather have a fugly satellite dish on top of my house, than deal with this. These fools make comcast look like 5 star service.

Terrible company, they have a monopoly and take advantage of it. They offer below standard internet speeds priced higher then Comcast. The best upload speed you can get is 5mbps and it will cost you 130.00 a month. Their customer service is terrible and they don’t seem to care about upgrading their infrastructure to keep up with the pace that other companies are advancing. Take Comcast over this anytime you have a chance.

Horrible Customer service and outdated services. 90% of all vendors can flip you on or off immediately. They do not. If you forget to pay your bill it is two weeks until they are willing to turn you back on even with their $ 49.50 reconnect fee!
But my main complaint is that no matter when you call 6am or 10pm, you will wait on the phone for 20 minutes before someone picks up. Then they say they had high call volume but after 22 calls between Wednesday and Sunday you would think «call volume» slows down at some point. They made excuses each time and when I requested a manager to file a complaint, I was told no one was available and they would be happy to leave a message. while 3 weeks later, still no return call.
HORRIBLE COMPANY!!! AVOID. As much as I hate Comcast, they are 100 times better then BRCTV!

Horrible and they don’t care. No efforts whatsoever are made to upgrade their service to 2013 standards. I have written to Time Warner & Verizon begging them to consider service in the Poconos because unless this company gets competition up here, they will just continue to charge their outrages fees for their horrible cable service.

absolutely horrible,
after $ 100/​month introductory rate expired, rate went to $ 180/​month
am always without service,
have to call to reset service 2 – 3 times a week.
not worth it, better off without cable/​internet than going through blue ridge

Horrible, receiving 1MBPS from a 15MBPS package. They disable SSID settings, port settings, security settings, firewall settings, etc. you can’t access YOUR OWN router settings. Ridiculous. I can’t wait for Verizon FiOS to begin working in the Poconos areas so the Blue Ridge monopoly can become obsolete and declare bankruptcy. I’ve even emailed their customer support and haven’t received a reply in 2 weeks. Most positive reviews are written by Blue Ridge staff.