Enterprise Rent-A-Car

I had a reservation made before 1 week but just one day before my rental i got a better deal from costco and grabbed that cancelling my existing reservation. Location same, car class same, pick up and drop off time /​date same.
When I called the location for my next day rental for a pick up arrangement (because it’s «the company that picks you up» right?) «the manager» at that location informed me that forget about pick up they can’t even give me a car at my reserved time which is 08:00 AM since I just made the reservation one day before the date of rental. Well Enterprise doesn’t say a rental has to be planned much before the rental day and neither the website stopped me from making a reservation saying car unavailable. I tried to ask why I can’t get a car since it’s a confirmed reservation and I have a business meeting to attend to, but he just said «I can’t give you a car» and changed my reservation to Noon without any further discussion.
Next day I went to that location at my reservation time and I was greeted by that manager saying it made him upset since he knows me for years and he expected I would jeopardize my business plans and would come to pick up the car at noon.
At the end One of his associate offered me a «pick up truck» saying that is the only car he has for my reserved intermediate section. and the manager mentioned «I know you wouldn’t like that truck.»
Fortunately the car wasn’t that bad and I could manage to be on time for my appointment, it was a need and not a vacation which can be changed.
Not a good experience at all, have stopped renting from Enterprise some time now, since the courtesy or the customer handling was missing at that location gradually and last day’s event would make me think twice before I rent from this location or enterprise unless there is a remodel on the staffing at that location.
With this competitive market with my other memberships like Hertz gold I am getting pretty good deal all the time, just that I have to drive the extra mile. For a good behavior, courtesy, peace of mind on confirmed reservation I am ready to do that.

Nate the manager dose a great job in Strongsville !!
Very Professional… timely and very customer service focused !!

Almost every time I call them, they are short handed and cannot come pick me up. The cars are great and they have a nice selection but when the slogan is «we’ll pick you up.»…they should be able to actually pick you up.

CHARACTER & INTEGRITY
I have been a customer at this location multiple times and have worked with a number of different customer service representatives. Every interaction left me with different emotions that ranged from; wanting to drive their car of a bridge to complete satisfaction. Most interactions at this location are simple and uneventful.
However, all business are like people. They have good days and bad days. Its how they deal with the bad days that is most important to me.
We typically search for the best deal or most convenient location or a variety of different factors. I originally chose this location for their price. Bar none they had the most competitive prices at the time.
Out of all of the transactions there have been two times that were not very positive. The first was dealing with a representative that seemed to be having a bad day. The other time they delivered a smaller vehicle and still charged me for the original larger car. Both times I worked with the branch manager to resolve these issues. He first apologized profusely and then did everything in his power to make amends.
I am sure i will continue to use this location for my rentals. I am also sure they will continue to have good and bad days. I am positive I can count on the manager to what is right.