Clothes Mentor

I have been a Clothes Mentor customer for about 2 years and have always had great luck finding deals on great clothes there. Recently I decided to try selling there for the first time. This is the 1^st negative experience I have had there.
I had brought in 7 or 8 dresses, all only a few years old and only worn a few times. In fact, some I had never worn. They told me it would be at least an hour wait as there were others in front of me. I said that was fine and the girl told me I could either wait or they could text me when my items were done. I opted to leave and said they could text me as I had other errands to run. I should have stayed. They only bought 1 of my dresses and the reason they have was that my items were too «worn». I realize they can refuse any sale, but at leas give me a good reason. Of the 6 dresses they did not buy, 2 had NEVER been worn and were less than 1 year old, designer label. The other 4 were 2 – 3 years old, had each been worn 2 – 3 times and were also designer label.
To say they were too «worn» just leads me to believe the worker was just lazy and didn’t want to do her job and since I didn’t stay, I don’t know of they really even looked at my clothes or just grabbed the 1^st dress off the top and took that one to make it look like they did.

I recently had a great experience at this location of Clothes Mentor. I found some great deals in the maternity section, which has saved me so much money on clothes that I can only wear for a few months. I appreciated that the clothes on the rack were in a decent, if not good, shape. I found a dress from Motherhood Maternity for $ 14 and I got several compliments on it. They have jewelry, shoes, and purses as well. I’m not sure I’d buy used shoes unless I just needed them for a one time occasion but I appreciate that they have other items. I also like how the regular clothes are separated by season and color which makes it easy to shop.
I did find the staff to be a little short at times, but overall, nice enough. I’ve tried to sell things back to another location before and was surprised when they rejected some of my nicer items. They seem to be strict on what they accept so I just donate my old clothes. And, the main downside with consignment is that it is hit or miss. You have to be willing search through the racks and sometimes it’s a gold mine and other times a waste of time. Definitely worth checking out if you’re looking for clothes that you won’t be needing for a long time.

I can find at least two great pieces when I go here. This trip I had a couple large bags of very nice expensive items including a authentic coach bag with cover. They quoted me 13 bucks for the bag. I was like helllllll no! Lol. I can sell that on eBay for triple. I get it though but seriously? I’d rather give it away then accept chump change, ya know?

I did some spring cleaning a couple weeks ago and came across some items that I wore only a few times and some things never worn. My friend told me about Clothes Mentor. So this past week end I took my stuff to the CM in Stronsville. While my stuff was being «looked at» to determine if they could buy it, I looked through the stuff that they had for sale. Much to my surprise, they didn’t accept one item I had brought it. Even the shirts with tags on and shoes never worn! The snotty nosed girl told me that they stuff was unacceptable because she felt they were over 2 years old, wasn’t a designer label or wasn’t in style. What? They have labels from Kohl’s (Apt 9) and Target (Sonoma) there and they wouldn’t accept my Liz Claiborn and Ann Taylor? Also, they had some clothes there for sale that looked like the previous owner lived it in for years before giving it to them. I wouldn’t have given some of their stuff to Salvation Army because it was in poor shape. I think you have to be a friend of some one who works there before they will buy your clothing. It’s really sad.

My mom bought I used Coach Bag from this place. When she showed me the bag, I thought it was fake. So, I took the Coach Purse to the Coach Store at Crocker Park to determine authenticity. I was informed by Coach that it was a replica! So, I go back to Clothes Mentor in Strongsville with my mom to request a return. The employee refused, stating sale was final. Informed employee of Coach Store stating it was a fake bag and they STILL would not do a return. I then asked how they determined authenticity and pricing for the «supposed» authentic designer bags they sell. I was told by the employee that they check eBay for pricing and look for the handbags on eBay and online to determine authenticity and pricing. Seriously? This is how they run their business? They have no way to determine authenticy of handbags but have no problem selling fakes and refusing to allow a return when it is proven they sold a fake bag. Not only is this poor business but illegal to sell fake designer bags. Deplorable! Do NOT shop here!

I just recently found out about this store. I have always went to Platos Closet so I was familiar with how it all works. Clothes Mentor is right next to Platos Closet and at first I was wondering why they would do this but then I thought how convenient. I brought over a couple of bags to sell and whatever didn’t sell at one I took over to the next.
I learned that Clothes Mentor takes more upscale brands like Ann Taylor, Loft, Nordstrom, etc. They also have a great selection of handbags and they are all real! They don’t buy anything but real handbags which I feel is great. I have been here twice and both times the people working there were very friendly and helpful. Good job Clothes Mentor!