Enterprise Rent-A-Car

What an awful experience! I was getting repairs done at Great Lakes Hyundai. Two weeks prior they were doing repairs and just gave me a car on the lot to use as a loaner but this time they sent me across the street to Enterprise. I had no intentions of renting a car so this annoyed me from the get-​go. I will fully admit that this is where I screwed up and I should have gone over the car with a fine tooth comb but I work in a field where I’m on call ²⁴⁄₇ and my clients are far more important than renting a car and I was tied up on the phone at the time. Now, if I were a manager and realized the customer wasn’t paying attention during the walk around of the car I would have stopped and politely said, «Ma’am, please let me know when you’re able to walk around the car with me»…but alas, he didn’t. I needed to get to an appointment (the whole reason I needed a loaner!) so I signed off on the documents and I was on my way. I returned the car about 5 hours later and with 70 more miles on it. The next thing I know they were accusing me of damage near the rear passenger tire. I didn’t cause this damage and I’m sick and tired of hearing Enterprise tell me that «it’s a brand new car!» Really? It has 12 prior rentals on it and it was driven 6,100 miles before I got it so no, it isn’t «brand new». That means the 12 prior drivers averaged 508 miles and I did only 70… but I’m accused of damage. Was I wrong for not looking over the car better? Sure… but go ahead and Google «enterprise damage scam» and you’ll be busy for hours reading about how they take advantage of women who know nothing about cars (trust me – I’m the poster child for that). I’m almost certain that a previous driver who may have bought supplemental insurance likely caused damage and now it’s pinned on me. Now I have an insurance claim looming and the manager of this Enterprise location had the audacity to call me today as a follow up to see how my Enterprise rental experience was… ARE YOU FREAKING KIDDING ME? I had to remind him about the damage claim and asked why he would think to call me and he responded, «Why wouldn’t I?» Really? You think I’m going to say something stellar about your shady customer service tactics? He knows a claim has been made and the only correspondence should be done through my insurance company and not with me. It was highly unprofessional behavior in my opinion.
I’ve had wonderful rental experiences with Thrifty, Budget and Hertz. Avoid Enterprise at all costs.
UPDATE: So the corporate office tried to reach out to me. I ended up speaking to the district manager or something. He agreed that the manager should have never done a follow up call. He removed the loss of uses charges and told me I owed $ 363.40 for the damages and I could go into any location to pay them. I did so a few days later but a few days after that I’m getting a call from Enterprise demanding I pay the $ 50 administrative fee which I was not informed of by him. I’ve placed two more calls to the district manager with no return call.

We needed to rent a truck for the weekend to move our son back home. Enterprise was the only place local we could find that had pickups in stock, and at a reasonable price.
We were watching the price of the mini-​vans, and for a long time, they were the same price as the pickups, so we were trying to decide what we wanted. When it came time to make the reservation, minivans went up $ 40 overnight. That left us with the pick up truck rental.
We stopped in the store and they reserved the truck for us, with no money down. They told us if we didn’t want to put it on a credit card, we needed 2 utility bills showing we weren’t late, and a paystub. Ok, whatever.
So Saturday morning, we show up and panic set in. There wasn’t a pickup truck in the lot anywhere! We thought maybe they’d sub in the Suburban in the parking lot, but we went in and they said there was a truck «in the bay» waiting for us. Sure enough, they pulled a brand new Dodge Ram around for us.
It had only 8,000 miles on it, and we were stylin’ on our way through PA. We finally figured out half way across the state that the truck had SXM in it, so we had a blast singing along to our favorite channels. The other great part was that even though it was a truck, we were getting about 21 mpg on it, and the dash was all digital, so the display confirmed our figures.
We were able to pack all of our son’s stuff in, both in the back seat and tied down with a tarp in the back. It would have been better if it wasn’t raining the entire trip, but we made it back and the truck was great on the trip. It was comfortable and fun.
We decided that instead of buying something new, we’re just going to rent from Enterprise every time there’s something we need a new car or truck for. I’m actually looking forward to our next road trip now!