Buffalo Wild Wings

used to have decent service, but gone all the way down hill. Was seated for almost 30 minutes without ANYONE stopping at our table (the table right next to us had the server there 4 or 5 times and we were seated RIGHT NEXT TO the hostess table and the drink station). After yelling at 3 servers and them walking past us completely oblivious, we finally reached out to grab the last one that passed to get her attention. Turns out the whole staff was too busy training on a Friday evening to take care of customers and they can’t figure out why folks are mad.

If you like to wait for mediocre food than this is your spot. Half empty restaurant on a Saturday evening and waited 35+ minutes for my sons 4 piece wing meal, my daughters 4 piece chicken tender meal and my wrap. No sight of a manager to address this with after it was very apparent our waitress knew I was upset and my kids were starving.

LOST my take-​out order AGAIN!!!
I love BWW!
Why do they continue to disappoint?
Food is always great but customer service for take-​out needs help.
Lost orders and delays?
Maybe it is that the space needs to be larger or additional staff?

We have gone to a few BWs in the area and they are all pretty much the same. One of the reasons for the 2 star rating is that my husband is in a wheel chair. Once, when we went, there were 2 young girls behind the front desk and both of them stood there laughing and screwing around, totally ignoring my husband and me trying to open the door and get him and the wheelchair in. Another time, when we came with 4 other people, the hostess was totally clueless when she tried to sit us at a table waaaay across the room, through ALL the tables and chairs. There was no way I could maneuver the wheelchair through there! Nothing like calling attention to a disabled person in a wheelchair by making his wife call out to you across the room that she couldn’t get through. There happened to be a table right in the corner behind us. The hostess said she «always forgets that table is there.» Um. Ok. The food and drinks were ok. Just ok. Wait was good considering they were crowded. I wouldn’t say we’d NEVER go there again, but it’s not at the top of our list.

Typical BWs, but they have this short, dark haired manager that is obviously suffering from short mans disease and he yells and talks very loudly. Everything else was great, but this guy yelling is killing me. It’s ok, you’re short — we don’t hate you. Lower the volume dude.

Your typical BW3. Expensive. $ 7 for wine. $ 4. for draft. Wings are good but $ 7 for a Chardonnay? Too much.

I wish there was 1 BW’s that actually had decent service. We ordered dinner and an appetizer and waited over 35 minutes and the restaurant was barely half full. The waitress didn’t seem to care. It took 3 requests to get silverware. Plus, the food was only so-​so. Lastly, what restaurant only serves medium well cooked burgers. No other option than almost burnt. This was our first and last visit to this BW’s and last visit to any BW’s. Ick.

Average Buffalo Wild Wings with good food. They just redecorated the entire restaurant which made it much more refreshing. I highly recommend thd boneless wings and you cant go wrong with any of their sauces.

Good place for a casual night out. I enjoy the wings here and since it’s been recently remodeled, it’s nicer. The servers are courteous and helpful. The food is always hot and presented nicely.

Your service sucks. Second time here after a trip to Zip City never again. Waiting an hour for food is unacceptable, especially st dinner time.

I want to like this restaurant. I’ve eaten in them from here to Florida and I really want to say it’s my favorite wing place. But I’ve got to be honest here.
I have never — NEVER — picked up my order and gotten everything we’ve asked for in the take out bag. Not once. Not here, not at any other one either. I don’t get it. Our order is fairly simple.
wings — glazed in teriyaki or asian zing, depending
wings — plain, sometimes with a sauce on the side
onion ring basket
celery
blue cheese
5 things. 5. Maybe 6 if there’s a cup of sauce added.
Not one time in all these years has it been right. When I go in, I take every single little thing out of the bag and lay it on the counter to double check, then wait while they probably spit in whatever I’m standing there waiting for. I hope not, but they’re kids running the place in each spot, so who knows what they’re doing? (Ever seen the moving «Waiting»? Yeah, I worked in restaurants. It’s just like that. Don’t piss off your servers!) My husband gets so flustered with going in that he just pays and leaves, never checking. So when he gets home, I’m pulling stuff out of the fridge to make up for whatever didn’t make it down the road (but what we got charged for anyway).
On the whole, the wings are decent. I like them crunchy and a bit overdone. I hate slimy wings, so no complaints there. Never tried the boneless ones, but our adult son seems to enjoy them because that’s what he gets.
The celery, when we get it, has always been fresh and well cleaned.
My only complaint with the food is the sides, and that could be because we drive it home. The onion rings are extremely greasy and within minutes of leaving the restaurant, are limp and falling apart in most cases. I’ve had the wedges with cheese and by the time we got home, the wedges were cold and the cheese was cement-​like. I wish they’d use the canned semi-​liquid cheese. That would work out so much better than the cheap stuff they throw on there then bake in to a hard crust.
So like I said, I want to like this place… especially since sometimes I just don’t feel like butchering my own wings. But for now… eh. It’ll do in a pinch.

Let me preface my review by stating that I have visited a lot of Buffalo Wild Wings locations in many different states, and if I were reviewing this location strictly in comparison to other Buffalo Wild Wings locations, it would have only one star; however, the two star rating is in comparison with other sports bars.
My visit was on a big rival NFL game day. I was surprised to find there was no wait. The booths were the most uncomfortable I’ve sat in, being that they are completely wood, but whatever — I was there for the game (and lunch). Two or three of the screens were not working, one switched to a blue screen literally every five seconds, and several of the others were blurry or distorted due to a dying projector bulb or some other malfunction. Our waitress, Sarah, was nice, although she did seem more interested in primarily her male customers, even sitting with a group of guys for a bit, making it difficult to get her attention. The orders were extremely slow coming out, especially for the restaurant not being completely packed — 25 – 30 minutes for a small order of wings? No apology or explanation for the wait. The food itself was pretty standard Buffalo Wild Wings, nothing amazing but no complaints either.
The culmination of poor maintenance of the screens/​projectors, uncomfortable seating, and unexplainable wait for food is really what made this a pretty disappointing visit, particularly from what I have come to expect from Buffalo a Wild Wings. Next time in the area, I will definitely be choosing another location or a different sports bar altogether to watch a big sporting event.

I love BWW! This one was lacking any cushioned seats in the whole building. The food was very good, the service was a mediocre B-​. The atmosphere was nice enough. I asked for my wing sauce to be mixed, and was told that it was not possible when I know that every other BWW is able to. I had any empty glass twice. Overall I was not impressed but satisfied.

We go here all the time just to sit and chat with friends, sometimes just to sit on wing days to play games with friends and cousins and also have a snack and watch TV. The drinks are awesome love the hard cider. The waitresses that we get are always helpful and I love their new teas and lemonades NOM NOM and especially since we have the entertainment cards now with free wings yums great atmosphere for buzztime and since they added it for apps we dont have to use those playmakers anymore :)

I’ve been here twice and had two good experiences.
We simply ordered the wings both times. The service was prompt, courteous and it was a fun environment.
It is a little off the beaten path if you’re just driving through. They have plenty of tv’s for your viewing and plenty of sports to check out too

I was in a party of 4 and they could only find playmakers for 3 of us for the first 20 minutes. When we signed on, it was only us. If nobody else was playing, then where were the playmakers? It also took them forever to change a tv for us. Also, for a place that serves spicy food, they don’t stay up with the drinks very well. From what I get from everybody else, go to the one in Kent.

First, I am NOT a fan of their boneless wings. I hate it when restaurants dip a chicken nugget in sauce and call it a boneless wing. I can’t stand that they don’t even give you a little plate and that celery and blue cheese is extra and you have to ask for it.
But, I want to review this location for the people that do like their food. This is relatively large, it has a great fireplace separating the bar from the dining area, and has projection screens everywhere.
Our service was great and we didn’t have to wait long for our [gross] food. It’s like any other BWW’s, but without the big divide between dining and bar. I’m sure it could get noisy if there’s some good game on.