Andrews Moving And Storage Company

Never using this company again. They stole my TV and a designer handbag. The bag was inside of a packed duffel underneath clothing and other items. They had to have gone through the duffel in order to even see the bag. Complete violation of privacy to go through my things. They are not claiming responsibility for either of the items. I hope you enjoy my louis vuitton purse and hermes perfume. I am sorry that you have to resort to stealing in order to have nice things.
They also broke a few vases and glasses. Terrible service! DO NOT USE THIS COMPANY!

We are in the process of moving from Akron Ohio to Hot Springs Village Arkansas. We chose Andrews Moving and Storage because they assured us that they would have some idea of when our shipment would arrive on the day that the packers came. Well, they lied to us. The packers came and went and when Anita, the expediter, called, she said that she would have no idea when our shipment would arrive until July 9^th. Our contract says that our shipment will arrive between July 9^th and July 14^th or they have to pay penalties, but now they are telling us that they have no clue when it will arrive until the time that it is supposed to arrive!
The packers were not very professional. One of the 20 year old packers admitted to me that he had started with the company 3 months ago and had not even completed the packing class that he was supposed to before going out on jobs. Instead, he was learning on the job! We paid a LOT of money for this move and did not expect to be guinea pigs to be used to train their employees. They tried to pack up the wet towels that were hanging in our master bathroom but did not pack up any of the contents of the bathroom drawers. The grabbed a sweater that was hanging on the back of the chair that I was sitting in and packed that but did not bother packing the welcome mats. They tried to pack up all the toilet paper hanging in the bathrooms next to the toilet before my husband caught them.
I would definitely find a different moving company if I had it to do over again.

I used Andrews Moving (& United Van Lines) for a long distance move from Ohio to Colorado. Everything about my move was smooth. Someone came by my apartment for a walk through to quote the move. He was very courteous and explained the moving process in detail. The driver and movers were efficient and protected my belongings. Best of all, the quoted price was the price I paid. Even though I was provided with a «binding» quote, I was highly skeptical that this was the price they would end up charing me. Having read numerous moving horror stories, online, I figured I would be hit with some extra charges from out of the blue at my destination. I was pleasantly surprised that this was not the case with this professional outfit. Go with Andrews Moving. You may pay a bit of a premium but it will save you a ton of headaches.

One problem with this company is that it really depends on what crew you get. The first year I used them everything went okay, the movers went super fast and moved several boxes at a time. The second year, I only hired movers to get my bed upstairs, in which they assured me would not be a problem. They tried one time to get my bed upstairs and said nope not going to happen and left it in my living room for me to deal with. This completely nullified my reason for hiring them. The crew moved one box at a time and even jokes about they never meet the time quoted. They went well over their quoted time and I ended up paying 33% more than my quote. Make sure you budget for them going over. They marked on my charge that they didn’t take any breaks but I sure count numerous smoke breaks as time not spent moving. Additionally, they came unprepared and se t me to the store to buy tools, because obviously all mine were packed. That would have been fine except I returned sooner than expected to them not working at all. We even started moving our own boxes in because of how long it was starting to take. I sent a letter of complaint to my moving coordinator only to be completely ignored.
Best of luck to you if you choose Andrew ’ s Moving because I won’t be using them for my next move.

GREAT COMPANY!!! GREAT TEAM!!!
I was very worried about movers, having had a bad experience before with another mover. But I was pleasantly surprised. Three young men, Bryan, Ed and Nicholas arrived promptly that morning. Polite and very friendly. Asking questions when needed. They did a walk through first and then proceeded to place cardboard down to protect the apartment floor from any wet feet. It had been raining for 7 days straight.
At my newly purchased home, they did the same, protecting the floors. I was particularly worried about my mattresses. I didn’t have to worry. They wrapped them. They worked like a team of pack mules. My large couch was particularly hard to get out of the apartment and just as hard to get into my new home. They got it in after trying every angle. They were wonderful. They wrapped every item they needed to protect.
The same thing happened to my treadmill. Working together, with me, we came up with a solution. They didn’t discount my opinion, I made a suggestion and they agreed it would work. I felt as if I was a part of this moving process.
I would like to say, before I called them, I had asked one of my coworkers if she had ever heard of them since she has lived here all her life. I have lived in the Cleveland area less than 2 years. She said yes, good company. They will treat you very well.
Thank you Jane for that comment. I couldn’t have done better.
Would I recommend Andrews Moving? That would be a DEFINITE YES!!!
Thank you Andrews. And thanks to Bryan, Nicholas and Ed, you were GREAT
signed the 53 year old Carolyn/​Caroline/​Care

This is not a moving company that you want to work with.
If you are not watching the movers, they will damage items. My husband hired two movers to help him move and they set a fabric couch in the dirty snow. They did wrap it before putting it into the truck, so it sat soiled like that on the truck ride. When I made a claim for this, they told me that they would not pay for repair since it was our responsibility to watch them move and wrap everything.
They also misjudged the size of truck we would need, even though we gave a detailed inventory, so everything had to be repacked in another truck at our expense.
They will not cover anything that is damaged during transport either.
Moving is such a hassle, no one needs a further hassle from the company that they work with.