Donnelly Appliance Service

Terrible service. Took them over two weeks to fix my washing machine. When the service man came the first time he spent all of three minutes «diagnosing» the problem. He ordered a part, which was broken. When he finally had the correct part and came to fix the machine, he realized that he had not found what was really wrong with it. The customer service is rude. Stay away from them. Terrible.

Plenty of other options… don’t call Donnelly
We scheduled an appt with Donnelly’s to fix a dishwasher — which of course broke 3 3 days before we were hosting 80 people for a holiday party. We agreed to the Friday afternoon appt, between 12 – 5. I told Michelle, who scheduled the appt, that someone would definitely be there but just call ahead to let us know that they were coming — as it would be a busy afternoon. At 3:30 this afternoon, when I came downstairs after ironing a tablecloth, I saw a missed call on my cell phone from 15 minutes prior. I figured this meant they would be here momentarily but the message said to call back. So I did, and the woman rudely informed me that «the tech already left your area, he’s got stuff to do and can’t wait around all day for customers to call him back.» I explained that WE, were in fact the only ones waiting around all day — and that I had NEVER implied that anyone would not be there to meet the tech, only that it would be a very busy day and I wanted a little heads up so that we could clear the kitchen area, etc. I also explained that with every other company, they usually call 30 minutes before arriving… and that 15 minutes barely gave someone time to jump in the shower and dress before they’ve missed their window. Michelle, and then Rich (the owner), informed me that if I HAD NOT requested the call ahead, the tech would have simply driven to my house — so I guess the lesson is don’t attempt to be courteous to Donnelly, and they will show up. Maybe. Or, call someone else.

Rude and unprofessional. They have a 5 hr window and are not flexible with this.
Further, their repairman left us with a flood under our kitchen sink and on the floor after he broke the valve leading to our dishwasher. The owner refused to remedy this or work with us to fix it. Do not use them.