Skiessentials

Ordered online from them. There was a mix up between the store and the website but they have fantastic customer service and I still got a great deal.

I bought a ski package that came with atomic cloud 7 skis, aspire 65 boots, and ski poles for 404 $. Where else could I get an awesome deal like that?
At first I was a little concerned about buying ski boots on the Internet, but these were absolutely perfect.
I was so happy with what I had I placed another order to get some ski goggles and snow pants for 50 $. Can’t wait to get them!

Bad Customer Service
Ski Essentials sent me the wrong skis and now they won’t let me return them!

The gear I purchased is great, though that’s where it ends. Customer service was unbelievably frustrating, apparently when things don’t go well it’s the computers fault. As explained to me «1 out of 10,000 orders oh well.» Mistakes happen, but the same one 3 times is a bit much. It was finally corrected after several phone calls, I’m not sure who’s ultimately responsible. When I asked to speak with the owner, I was told by one of the so called managers, «that will NEVER happen.» I have since called back and have been assured by a different associate that I will get a call back from David, one of the owners. We’ll see… Extremely disappointing and frustrating experience.

Never visited the store but used the website to order a CG jacket, and while these goodies rarely go on sale,
had a storewide sale so I instantly saved 10% and also saved on taxes which would have cost me another 8,9% or so.
This alone probably wouldnt be something I would post a review about but it got to me how the sales rep (or could have been the owner, who knows) called me in regards to the order bc of the high fraud rate especially with CG products.
The reason Im posting this review is based on how polite the person on the phone was. He thoroughly explained the nature of his call, repeatedly apolgized that he called me at work about it and so on. As this isnt the first time I received such a call from «smaller» shops, it already tells me that these guys know how to approach customers, and I would probably drop a visit at this shop next time Im around Stowe bc I’m through with some of the shops out their treating their customer like garbage.
Forgot to add that their shipping is super fast. Only if it wasnt the weekends I probably would have received the item same week.

nothing special here, better deals at
, evo,
and

I just got a new pair of Salomon Enduro 2012 skis from Ski Essentials. Their inventory was excellent for both current year and older year new skis, as good as some of the larger on-​line shops based out west and more than my local shop could offer. Their pricing was the best I could find plus they added an extra 15% off. Ultimately I paid about $ 200 less than my local shop. I was easily able to speak directly with a technical person about some questions I had before finalizing my purchase. They were helpful. Skis were mounted at no additional charge and I didn’t have to pay extra for shipping or sales tax. I ordered the skis this past Monday morning. They arrived at my house in perfect shape Wednesday afternoon (2 days). They are currently at a local tuner getting the bindings checked/​adjusted for $ 20 and I can ski this weekend on them. Hard to beat that service, cost, and efficiency.