Portrait Innovations

My wife scheduled an appointment for our son to get pictures, and the pictures turned out pretty good (this is the only reason they get 1 star). She was then talked into multiple packages and add-​ons, which were explained to be free, however they were charged on her bill unbeknownst to her. PI uses shady sales techniques offering sales and free merchandise without explaining how these add-​ons work. She was told she’d be paying under $ 200 but was charged over $ 300. Though the hustle and bustle of trying to get 2 kids ready and paying she did not notice until she came home. PI, at this store and at corporate refused to do anything about our issue. I would strongly urge anyone to go elsewhere.

Ok, yes we made an appointment for 2pm and we got there 10 minutes early, and yes, I was shocked to see the place filled wall to wall with families waiting to get their pictures taken. The lady said it would be about a 30 minute wait, which actually ended up being 45 minutes. So, yes, the appointment time is meaningless… HOWEVER, we did go the week before Thanksgiving, so the more I thought about, what should I have expected. A sales person kept checking on us and apologizing for the wait. She said this is their busiest time of the year. So I guess I understand that it probably should have been expected. My wife and I were getting pictures of our 6 month old and she did great with the wait. I think my biggest complaint is the other customers for the temper tantrums they were throwing about the wait.
When we finally did get in, our photographer was a blond named Erica. I think she may have been the assistant manager. She did an awesome job getting several big smiles out of our 6 month old. We were very happy with the finished product.
We did spend WAY more than we had anticipated. However, we wanted the CD with copyright permissions, and our total was $ 309. We got a ton of prints and several photobooks and a christmas ornament for that price, which is nice and we will use all of it, however we really just wanted the CD.
I would have no problem going back. Three stars because of the appointment time being meaningless which I wish we would have been prepared for and also the pricing structure was very complicated and not transparent like other studios such as JC Penny.

We took 4 kids (ages 9 months to 13 years old) to get portraits done today. There were a lot of backgrounds to choose from, a lot were even seasonal. The girls did a great job getting the baby to smile for the pictures, and all four of the kids enjoyed themselves. There was a play table to keep the kids entertained as the adults went through the packages and they have a changing room in case you need to change outfits. If you buy a promotional package the prices are great, but that’s only one pose. Any additional sheet is $ 20, So the prices are decent. There is a fairly long sales process that you MUST go through, so expect to take some time. Pictures are printed same day. I can’t complain.

Wow this place is bad. Wanted a family picture on adoption day and ended up walking out because of how bad it was. We scheduled a couple days out and when we showed up they refused to take our picture unless we sat for 15 other pictures that we didn’t want. The refusal to offer an advertised service should earn you negative stars. Thanks for not added to the joy of this special day for our family.

Took the kids to get their 1 and 3 year old pictures taken. We’ve been loyal customers for a while now. The photographers are very patient with our kids and work around their quirks and meltdowns. True professionals here.
The results have been outstanding. I can’t complain in the least. We have been going to PI for over 8 years now to document the lives of our precious kiddos.
My only beef with them is how stingy they are with giving a copyright release for the photographs. I struggle with it every time we go there. We spend over $ 200 each visit. For that we get some very nice photos and a CD with encrypted images that we have to take back to PI for reprints. I’m a creative professional and I have access to high-​end photo editing tools. I would love to be able to make my own creations with the photos taken at PI, but the make it soooooo hard. You can eventually get it to happen if you complain enough, but it shouldn’t have to be that way. Offer a price point that comes with a copyright release and the issue would be solved. Most other indy photogs gladly offer a copyright release upon request, especially if you spend major money with them in the first place.

The workers here are horrible. Save your money and take them at home — with the «photographers» they have here, the quality will surely be better.
Their tactics are pushy and the employees are, at best, creepy and unskilled. None of the employees have any idea on how to set up shots. When we previewed them, all were off-​center, badly lit (one employee said it could be easily photoshopped — again, they have no idea on how to properly photograph), blurred or a combination of the three. The wait times are also ridiculous — there were only a few other customers there and we still had to wait a few hours for a handful of pictures.
Portrait Innovations makes me glad that the photo studio industry is dying.

This place is ridiculous.
I scheduled my appointment two weeks in advance to get Christmas photos of my son taken. It was for 2 pm. My husband, son and myself walk in and the place is PACKED. At check in the lady informs us it will be about 20 – 30 minutes to get started.
3:30 pm rolls by and we’re still waiting. There were a dozen people ahead of us. I inquired as to why they would book so many people, so close together, when they only have two photo rooms, and she just shrugged.
The staff is completely rude as well. GOD FORBID your toddler starts getting fussy after an hour of waiting. You’ll receive dirty looks from staff and sanctiparents.
3:45 comes and we’re FINALLY getting our photos taken. It takes about 10 minutes, add 10 minutes to review and select photographs.
4:30 the lady informs me that it’ll take 25 minutes to get my photos printed. PHEW, can’t wait to get the hell out of here. At this point my toddler and myself want nothing else to do with this place. He’s so annoyed he’s laying on the floor pounding his little fists into their filthy floor. You go toddler, you go. I feel your pain, little man.
Now it’s 5pm, and I was just informed my pictures aren’t ready yet, and it’ll be another 30 minutes.
Never coming here again. Ever. This place is ridiculous.

The part time and full time workers are good at Portrait Innovations, but the management here is absolutely terrible — mean spirited and brutal to employees and customers. This company simply does not deserve to stay in business much longer. Their pushy tactics and horrendous business practices enslave the employees, damage creativity and hurt the customers. They are the reason many are abandoning photography studios and switching to online home photography and ordering. I simply cannot recommend this place. Choose one of the local studios instead. They may be more expensive, but the experience will be much better and far more personal.

Oh my. Horrible place.
Let me start by saying the women here are pure evil. They complain about all their customers.
If your there to ONLY purchase the 9.99 special, consider yourself useless to them. Now I understand they work with commission, yet of course this is no reason to be rude to customers. I brought my 2 year old relative here for the 9.99 special. She took some cute pictures.. . However, while reviewing the pictures with the lady, she kept trying to sell me more pictures. Politely i denied each time. I think me saying i am only getting the special sunk in on the 3^rd time of me saying it! I was nice. Tried making small talk about how cute the pics were. Got NO response. NO eye contact. NO smile. Nothing. She kept a smug face and stared at the computer clicking away. I will not return. Horrible customer service.