O’Reilly Auto Parts

I’m giving two stars only because the rest of the employees have always been considerate and friendly, I’m no mechanic, but I know my own car I’ve owned 13 years. The one dude there is just a frustrating know it all and had sold me the wrong parts and given me poor advice. Won’t bother with a third strike, parts from the Internet are just a click away and autozone is down the street.
Sorry O’rileys.

Random acts of consideration and civility RE Gabriel Slama
Dear Mr. Henslee,
I am a somewhat weary and overwhelmed single mother who returned home to Ohio to care for elderly parents. The economy here is rather dour at the moment. I needed a part for my 2006 Saab which has laid in pieces at a friends driveway for weeks. I had the car towed and was told that a part wasn’t working. I have not had the best luck as a female dealing with people in the automotive industry. My gender sometimes wanders in with a deer in the headlights kind of stare in this type of store. It is hot and humid here and I was at wits end.
I was greeted with immediate warmth and respect By Mr. Slama. He is a problem solver who is very patient and articulate. He is a multi tasker who handled five small auto chaos scrimmages by phone and in person in the ten minutes I was there. Gabriel went out of his way to try to call the manufacturer of the part aware of the time and energy bestowed on my car’s behalf. I have rarely met any one of his skill and tenacity in a retail setting.
You are very lucky to have an employee of Gabriel Slama’s competence in your company.
Respectfully,
Lisa