Golden Nails Salon & Spa

Have been coming here for a year, they have weekday specials from Monday-​Thursday for walk-​ins only. There are multiple technicians, but lately there have only been 2 – 3 working the last 5 times I’ve come and I have acrylics and usually only one technician does acrylics which causes the wait to be extremely long. The last 4 visits I ended up leaving because the wait was so long. The service depends on the technician and the day, but overall I’ve had acceptable service and was pleased with the technicians.

After a two hour wait for a mani pedi for my daughter and I salon tech indicated he didn’t realized I wanted a mani too even though was on sign in sheet. Given the shitty result of my daughters… I guess I should be glad. This is what $ 76 of services looks like waste of three hours total and left without the services I went in for beyond pissed never again!

I LOVE this nail salon and very technician there. I’ve never had a bad experience, never a bad pedicure, and always, reliably, WONDERFUL gel manicures. However, the wait times are unacceptable. I just can’t wait two hours every time. And there have been times I’ve waited over two hours and still hadn’t been called back. They do not take appointments and they always seemed understaffed. I think that’s the real issue. They have tons of space, good ventilation, wonderful technicians, just not enough workers for the amount of business they have. And it doesn’t seem to matter what day or what time I go, they’re always busy. I’ll pay more to avoid these wait times.
That being said, never have I had a better pedicure or gel manicure, anywhere, but now I’m looking.

I have been to Golden Nails a number of times and can say that every experience has been a great one. I have never had a bad experience at this salon and have even recommended it to friends and family who love it as much as I do. I got my nails done by Kim and she is so sweet and personable. She does such an awesome job! Leah has also done mine and she is just as great! This place has a reasonable price and does good work. I have never had a bad experience. The wait time is sort of lengthy so I typically sign in and go get Starbucks or wander around Target in the plaza behind the salon. They also charge a $ 3.50 fee for credit cards so I always try to have cash on me before I go.

This place is disorganized and a real joke. We arrived, signed in, and were told it would be a 45 – 60 min wait. I asked if we did an errand in the strip mall and could come back in 45. Sure, no problem. Arrived back and waited another 45 min and then they started taking people way down the list and we were next. I said they could take us or we would leave. The pedi was good, not great, and the manicure awful. Chipped on the second day. And yes, they charge you a service fee unless you pay cash. Not worth the wait or the $$.

Had my very first experience at Golden Nails today. I’m actually writing this review as I wait for my nails to dry.
Every time I decide to try nail salon for the first time, I opt for a pedicure before I get a full set. One of the main reasons I do this is because the whole pedicure experience really sets the deal for me.
I’m not sure who did my pedicure, but he was muscular and had a mustache. Hands down the best pedicure of my entire life. Lol
He really knew what he was doing, and it felt like I was in pedicure heaven. I really need to have my husband take some tips from the guy.
Spa pedicure is $ 25 (plus tax & fee to use credit). It includes a foot soak, leg/​foot massage, lotion, scrub, and polish.
I will definitely be back!

I absolutely loved my experience at Golden Nails. They don’t take appointments, so I had to wait a bit but it was okay. The seats were comfortable and it gave me time to pick out my color from their large selection. The lady who did my pedicure was friendly and made sure I was comfortable. The pedicure left my feet feeling smooth and very nice. My polish looks GREAT, I am so happy with the results. It was only $ 25 for my pedicure which I thought was a great price. I advise you pay in cash, though, as there is a $ 3.50 charge to use a credit card.

This place is a freakin joke. I had a mani/​pedi done with my sister and a friend the other day. Our pedicures were nothing special. They were a little rushed, but the paint turned out ok. My manicure however i could have done myself. I paid extra to get the gel so that it would last longer. I didn’t realize until i was waiting for the other two to finish that he had missed paint on half of one of my nails and I paid $ 45 for this crap? Unreal. They also failed to post of mention that there is a $ 5 fee just to pay with a card of any kind. Are you serious? I’m referring to only the manicure for $ 45 too. The pedi was another $ 35. I also find out that my sister and friend both hate their full sets. I guess my sister asked for a striped design on hers and the OWNER said it was too hard. My sister ended up totally redoing her nails when she got home with the design she wanted. My friend also had to add a top coat at home to her messed up nails. What did we pay for? We go out for a relaxing girls day and leave pissed! The staff was also not very friendly. I feel like since thet were busy with customers their standards aren’t a priority. Such a bad experience. Avoid this place and buy a groupon to go to an ACTUAL spa/​salon. $ 5 credit card fee, ridiculous.

My pedi was a good experience however my manicure was absolutely awful. I got a young lady who seemed not happy about anything. She was rough with my hands and kept scolding me that my hands were too tense. She kept giving me attitude and was looking out the door while she was brushing things on my finger (which should’ve been my nail). She did the French tip by hand and it’s not consistent by any means on each finger. I couldn’t wait to get out of there because she was that bad. I would not recommend going for a mani. It was just an all around disappointing experience.

NOPE. I have never left what SHOULD be a positive experience like a nail appointment so disappointed in my life. After waiting upwards of an hour and a half, having zero eye contact or words exchanged with me past my name being cattle-​called off of a waiting list, the $ 45 shellac french manicure I finally got held up for approximately 20 hours. About halfway through my first day of work (for which I got the manicure to look nice) I had a coworker ask what was on my nails. The tips were completely stained, uneven, and peeled so that the unwanted color was underneath the polish. They refused to do any repairs or refunds when I stopped there on my way home from work, or apply clear coat to the tips so as to prevent any further discoloration, claiming that «they weren’t responsible for what I did outside of the salon.» Like the rough and dirty job of sitting at my desk and taking notes… All of this could have been fine had a single person been pleasant or business-​minded at any point in this poor exchange, but instead they were rude and unconcerned.
As a student, spending this type of money to be so disregarded as a customer was painful. I was also made to pay a $ 3.86 credit card charge for using a DEBIT card as payment, a debit card that they will incur no expense on their behalf in order to justify such a charge. Needless to say, I will NEVER ever be returning.

My favorite place to get my nails done in the stow/​kent area. I’ll admit a couple weeks ago I tried a new place and had a horrible experience, I’ll stay loyal to this place. I read previous reviews where people are complaining about the wait time, but that just shows they are a local favorite. I would rather wait at a place that people obviously want to wait for than go somewhere that has no customers. I’ve had my nails done by every person that works here and will gladly have any one of them do my nails again. I always bring in Pinterest pics of nails and they are always so willing to do what I want. These girls know how to do nails, they are quick, and friendly. Great selection of polishes for gel nails. I can’t comment on acrylic services because I’ve never had them. My only complaint is that they run out of gel polishes and don’t let you know before you choose so at times I have had to pick out a couple paints. Come ready to wait most of the time, but they offer free wifi, so it tends to not seem too long. The woman Jen who does eyebrows is amazing too! You normally need to make an appointment ahead of time with her, but she’s great. She spends a lot of time on your brows measuring them, waxing, plucking, cutting your brows down to perfection and will fill them in for you if you want too! Another PLUS, they’re open on Sundays! That’s rare around this area.

A bunch of my co workers and I had made this place home for quite some time. Literally EVERY two weeks about ½ our staff go in and get mani/​pedis. We work in the service industry so honestly are patience is insane so the wait times didn’t seem to bother us much. Its a very nice set up but let me fill you in on the terrible parts. I will be the first one to admit that I (at the time) didn’t know much about nails and guarantee you, that has now changed. I went in with my co workers for our usual fills and pedis and sat down once my name was called and got started. Everything was going well until I looked down instead of continuing conversation with friends. My acrylics were literally POINTING UPWARD! I was completely unsatisfied but also embarrassed. I decided I would come back the following day to speak with the owner (or so I thought) about fixing my nails. So the next day comes, my nails were catching on everything because again. Im not kidding you. they were pointing upward. but I walked in and asked to speak with Kim (who claimed she was the owner in conversation)… granted I had just gotten off work so it was about 2hrs before close but that was ample enough time to fix my nails. I immediately got yelled at that, «There are no requests this late.» So I explain to this lady that my nails are JACKED up and she agrees they aren’t what they should look like and starts speaking in their respected language. At this point all of the workers start yelling back and forth at each other. Judging the situation you could tell that the lady I was speaking with clearly felt TERRIBLE. Kim who claimed to be the owner didn’t want anything to do with it so the lady sits me down at her table. I tell her she needs to take the nails off and just lay down new acrylic. I was told, «No No, that take like 45 minutes.» I don’t care how long it takes, I have gross looking nails that I cannot wear. I beg and plead for her to please make them look at least suitable until I can figure something else out since they were not working with me so she piles and I mean PILES more acrylic onto already laid acrylic. No joke, my acrylic was about ¾″ thick. If I dove in water they probably were heavy enough to make me sink! I tell the lady I am done I can’t do this and Kim starts yelling at me about paying. I ask her why I would pay when they were fixing something they messed up extremely… she gave me $ 5 off and insisted I pay the other $ 20… I WILL NEVER GO BACK THERE AGAIN! The actual owner is a sweet heart and a very sweet lady but if she wants maintain an amazing image, she has to get her employees in check. Throughout the last couple weeks, they have managed to lose 8 more guests (co workers) and counting from completely whacky visits. There are better places with better pricing and better costumer service, I do however wish the owner luck. shes so amazing.

I’ve gone here several times but I’m pretty fed up with the waiting. The wait times are extremely long and it’s not worth a 2-​hour wait… They remodeled it and it looks nice but the services aren’t any better or worse than your standard strip mall nail salon. They also charge a $ 3.50 fee to use a credit card.

Came here from California to visit family & loved this place! The salon is huge compared to those in the OC and they use new tools for every client. Extremely clean & even have princess chairs for the kids! Definitely one of the best salons around, would recommend!!!

Walked in today. No one greeted me! Waited 45 minutes and still not one person said anything to me! Heard them tell people that if they pay cash they don’t have to pay tax! I’m pretty sure that is illegal ??? They charge for using credit card! Walked out! I support all businesses in stow but not this one! Taking my business elsewhere!

I was in need of a mani/​pedi and I decided to stop in because the recently just re-​opened. They don’t take appointments so I waited for about an hour. The guy that did my pedicure/​mani did a great job! The people here take their time and do exactly what you want. The pricing was actually moderate. They have a pedicure special for $ 23 and my mani-​shellac was $ 30. I will definitely be back!