HMS Van Lines

Terrible experience with move from MA to FL. Late in delivering goods, broken items, and a porch rocker that was never delivered and never found in their warehouse. The worst was the inability to get a response to our calls from either Keith or Stacy. They simply did not answer our calls. We are owed money for these items + they were to have found a local person to put my grandfather clock back together (for which I have already paid). We have received no call, no money, and two months later the grandfather clock issue has not been resolved. And, by the way, the invoice has been paid in full. I would NEVER recommend using this company.

I had 3 companies provide quotes. All 3 came to my house to do the estimate at a time when I didn’t know whether I was putting stuff in storage or moving directly to a new place. Company A wouldn’t give me both quotes; Company B only gave me one. HMS was the 3^rd, and quoted both options with meticulous detail. Because of Keith’s extreme level of detail, I chose HMS over the lower quote. Three great guys came and packed my 3 bedroom home on a horribly hot day, including the attic that was like an oven. 5 guys moved my stuff into storage the next day in a few hours. Every single guy on both teams worked crazy fast, and all were respectful and careful with my home and property. AND… my job came out significantly under the estimate, even though I added in full valuation insurance (because I’ve had my stuff trashed in previous moves). I’ve done 4 house moves in 30 years. This was the least stress free. One suggestion is that they should have a total column on the estimate for packing materials AND labor – the estimate form can be a little confusing, but as I said, the total came in under the asking price. Doesn’t usually happen with anything related to moving! Extremely happy with the amazing level of service. All their guys, Keith, and Tracy in the office, go way above and beyond.

We hired HMS after hearing good things about them on a social media outlet (Facebook). The entire experience from start to finish was fantastic! Keith was very responsive and flexible with our move date (which changed 4x), and he emailed me the morning of our move to check-​in, which I appreciated. Tracy was also a joy to work with — very responsive as well and always super polite. The crew showed up at 8:45; Luis was the Team Lead and then there were six other guys. Luis and his crew were very professional and communicative. Everything was wrapped and packed perfectly and they worked fast. The entire house was loaded into the vans within 4 hours, and then they unloaded everything at our new house (also made one stop at my mom’s to drop off 4 furniture items there). The crew was a hard working team; I’m sure they were exhausted at the end of the long, hot day, but they all had a smile on their face! I highly recommend HMS Van Lines for your next move!!! l BIG thanks to Keith, Tracy, Luis and the crew for getting all of our belongings safely moved from one house to the other. I couldn’t have asked for a more pleasant move experience!

Excellent, responsive service. I just downsized from house to apartment, and moved lots of artwork, good furniture, ceramics and dishes. Keith was attentive and responsive, and the moving guys were courteous, friendly, very hard working and careful with every item.
It was a pleasure to work with the entire team.

Pleasant enough on the phone when I first called, but no follow through. Failed to show up to provide an estimate (well – gave me 3 minutes cancellation notice). What would I have done if this was on move day? Can’t imagine using an unprofessional service like this.

It has taken me a little over a week to write this as I am still upset.
We hired HMS to pack our kitchen and valuables/​breakables in addition to moving us from MA to VA. We were assured by Mark (the salesman) that whoever packed the truck would be delivering it to our new home as he would know how it was packed and where things were so they were unloaded correctly. The packing went fine — they sent three guys to pack the kitchen and artwork and three guys to load the truck. When I called Jeff — the guy I was told was our driver — to find out when the truck would arrive in VA, he told me he was no longer our driver AND he couldn’t tell me who was delivering the truck other than «Mikey». When I called the office to find out why there was a change and was connected to Keith, he told me he didn’t know why Mark would ever make a commitment to have the van be delivered by the same guy who packed the truck. He told me he would check into it and call me back with a confirmation of who the driver would be. He didn’t. First bad conversation with Keith. There were more.
The truck left MA around 12:45 pm on July 2^nd. We know because the driver — Mikey — called for our address which he said was not in the file (it was in the file because we confirmed it multiple times with Jeff and Joe who packed the truck). Our truck was supposed to arrived on Thursday, July 3^rd at 9 am. At 10:15 am, we called Mikey and he said he wouldn’t be at our house until 12:30 or 1 pm because he had to stop to sleep (totally understandable). No phone call from the office to explain/​inform us of the delay. In fact, when I called the office, they didn’t know there was any delay either! The ladies in the office were very apologetic and understanding. Keith was not. He was rude, uncaring, and even argumentative. When Mikey called at 12:45 pm to say his GPS broke and he had to get another one, he was 54 miles away so wouldn’t be at our house until almost 2 pm. That is 5 hours late. When I called to talk to Keith about it, I was told he had just left the office but would get back to me. His partner called instead and said he would get to the bottom of it and call me back. Keith did and when I got upset with him explaining it was unacceptable that NO ONE from the office called to inform us of the delays or the updates, Keith’s response was «Lady, I can’t put wings on the truck and get it to you any faster. You are only making this worse. I need to take an hour to cool down and will call you back then to discuss». He never called back.
When Mikey arrived, he only had his brother with him to help unload. At this point, we ended up helping — even our 7 year-​old — because we knew it would take many hours to unload (it took 8 to load the truck). Long story short, my husband helped unload and they finished at 3:30 am! Mikey and his brother left and drove to RI because Keith will not reimburse them for any expenses — food or lodging — except for gas.
Keith told me to go ahead and write a review saying «HMS is the worst». Well, here it is.

Moved from marshfield to Brockton, took 4 hours and the men helping us were awesome. Would recommend to anyone, Keith is an awesome guy despite what other Unilocalers say. Gave me a great deal.

I hired HMS Van Lines to help me with my local move recently. I dealt with the owner Keith as well as other members of the team and everybody was completely professional throughout the entire process.
The movers showed up early on move day and actually came in below their estimate which I feel is pretty rare for this type of service. Nothing was damaged and the moving team were very professional and personable. They were not the cheapest option but I am confident I got a great value at a fair price. They followed up after the move to ensure my satisfaction as well. I recommend HMS to anyone who needs movers and will not hesitate to use them again in the future.

I am finally writing a review!
I moved from Brookline, MA to Healdsburg, CA last February and used HMS Van Lines, Inc. Moving across the country is quite nerve racking and trying to find an excellent van company to move your cherished possessions is even more anxiety provoking.
You learn a great deal in the process, but Keith Orlandella from HMS Van Inc was beyond amazing! Keith. He was excellent communicator. He would return my phone or email messages promptly when I had a question.
Even though my collectibles were on a pallet waiting to be sent off by a trucking company who was traveling close to Healdsburg, Keith would give me updates.
In regards to my decision making why I chose HMS were the following reasons:
1. Trust worthy-​Keith stands behind every word he said to me
2. Cost was a factor which I felt I received a fair price without any hidden charges
3.Reliable-Keith is an amazing negotiator who would try every way possible to have my items delivered within a reasonable time period.
Keith, it has been a crazy year for me. I did not have time to send out holiday cards, but I can not thank you enough! God for bid, if I had to move again, I would use HMS because Keith is such a hard worker. I will not throw out your business card.
Happy New Year!