Gianna’s Bridal & Boutique

I had been looking for weeks for a Mother of the Bride dress. I specifically wanted a unique, quality made and most importantly — Youthful style. I had purposely avoided Bridal Salons simply because they appeared to carry more matronly dresses. After searching at department stores without success, I did a Google search for Bridal Salons. I literally stumbled upon Gianna’s Bridal. They had exactly what I wanted! The staff was so attentive — Gianna personally offered options to customize my beautiful, on-​trend dress. I am so excited to wear it for my daughter’s wedding. Thank you Gianna and staff for providing a wonderful experience.

The store owner is totally rude. I called the store to inquire about bridesmaid dresses for my bridesmaids. I asked about a particular dress to see if they carry it and the owner so rudely asked me if I was planning to order the dress at the store or was just planning to come to the store to try on the dress and order it online. She said «it’s starting to feel like my store is paying the rent for these online stores.» I never once suggested I wasn’t planning to purchase from the store so for her to proactively make this assumption was rude and insulting. I’m a huge supporter of local businesses, but not ones that are rude and unprofessional.
As the bride I’ve been so overwhelmed by the kindness and great service I’ve had with most vendors — Gianna was an exception to that rule. You want everything associated with a wedding to be pleasant and fun, so it was a huge disappointment to have her be so rude over the phone. She totally lost my business — I am definitely not having my girls buy their dresses from Gianna! Reading through the other reviews on here she really needs to work on her customer service.

BRIDES BEWARE!!! This place is horrific! What a dump, the owner is rude and the prices are outrageous. I went there for a bridesmaids dress. We ordered them by August 1^st for a wedding in the first week of December per the shop to have them arrive in time. The owner called the bride in October and asked her to pay $ 20 per dress (there were 8 dresses ordered to rush the order or they wouldn’t come in time!!!) They didn’t even come in until November! Once they came in I went to have the dress altered, the owner Gianna pinned the dress after I waited there for 20 minutes while she finished a personal phone call. The alteration was all wrong and I had to wait an hour while the seamstress fixed it. What a disaster. I would NEVER EVER recommend this place to anyone! I have had better luck at David’s Bridal in Danvers and for a much better price!!!

DO NOT SHOP AT GIANNAS! Worst experience ever! The employees there are super sweet and accommodating but the owner «seamstress» is a wretched nightmare of a human being. So unprofessional, after trying to fix my poor mothers dress for the wedding like 4 times and lying about it several times she ultimately told us that «if you want the dress to fit right you should have bought a different dress.» Great, sweet alterations lady, good job. We’ll be taking our business literally anywhere else forever.

The quality of the dress and alterations was pretty good. However, the number of times I was left waiting around was irritating. I needed a bridesmaid’s dress (all the bridesmaids lived in separate states, so I was the only one in this shop).
I was first there in June. I called ahead, made an appointment, but when I got there the salesperson couldn’t find me in the book, so I was kept waiting for 30 minutes. Later, the salesperson found out she was looking at the wrong week. This was a trial run for the dress; the bride was trying to get a feel for what kinds of dresses worked. I came back a couple weeks later with the final dress style number. Wait time was ok. I put a rush order in, and came back in mid-​July. This time I was kept waiting for 2 HOURS. Outrageous! The salesperson told me it would be an hour, and I spent the time at a nearby shopping outlet. I tried on the dress, it of course needed alterations, but the dress itself was fine.
I scheduled to come back in a couple weeks on a Wednesday. A rep called the day before and told me it would instead be ready on Friday. Thanks for the advanced notice– I couldn’t come by Friday. I wound up getting the dress on the following Monday, which was nerve-​wracking since I was leaving the following day! To top it all off, I came 30 after my 12pm appointment but was kept waiting for 45 minutes. So the seamstress arrived over an hour after the appointment was scheduled.
Tl;dr Quality of work is good, but expect to be kept waiting for over an hour after your scheduled appointment.

Gianna and sales staff were overly accommodating and helped me get a last minute dress for my wedding. I can’t thank them enough. There is a lot of inventory to try and they are very good at knowing styles that would be good with your body type. The alterations are very nicely done as well and pricing is very reasonable.