CVS Pharmacy

This 5 star goes out to Phil B. Pharmacist — Stoneham, Ma. Came in in tears re: another pharmacy that treated me very poorly… after explaining to him what happened he made me feel so much better. He is such a nice person (man) and always has a smile on his face. Phil is an absolute asset to CVS Pharmacy! Thank you Phil… Kristin A.

I was in a rush today, but wanted to make sure I got my flu shot this week. The nice girl, who I believe was named Alana, at the pharmacy was awesome! She was so quick, but also very friendly. I think it was the least painful, and most pleasant flu shot I have ever received. I highly recommend Alana!

Let me start by saying if there was an option for ZERO stars I would have gone with that. This is by far the most disorganized CVS. It doesn’t matter when your doctor calls in a RX or when you placed the phone order and said you would be picking it up they don’t make the RX’S up until you are physically there waiting for it. My wife and I have lost countless hours of our lives picking up RX’S and going back because they weren’t ready. I don’t know what kind of turn over they’ve had but in the last 4 months this place has gone from bad to worse.

Love this store! Can find almost anything I need here with a few exceptions.
Cards, gift cards, gifts, stocking stuffers!
Also, have ordered photos online through his store and they were great!
Employees are always willing to help customers here.
I’ve used the pharmacy on many occasions too!

I love this firm see my prescriptions are always on time there’s never lines long lines to wait in there very friendly and I wouldn’t go anywhere else

Consistently poor service at the pharmacy. Seemingly every other prescription pick-​up is botched. NAME, DATE of BIRTH, ADDRESS — the staff (though some nice) are robotic and disengaged. On one occasion I had to come back three different times to get my prescription before it was actually ready — each time, I was served by a different person who told me, «IT WILL BE ANOTHER 15 MINUTES» — each as mechanical and helpless as the previous. Extremely frustrating — I’ve finally cracked and have moved to the online/​mail order approach.

Your typical CVS/​Pharmacy.
Overpriced, but good in a pinch.
Never had a bad experience.
It’s important to note that the Pharmacy inside has different hours than the store itself.
The pharmacy hours are as follows:
Mon — Fri: 8AM — 10PM
Sat — Sun: 8AM — 8PM

By far the most disorganized pharmacy I’ve ever dealt with CVS or otherwise. Too often prescriptions called in by the doctor are not filled until you go in to pick it up, and then end up having to wait for it to be filled. If I felt like spending my time there waiting, I would simply ask my doctor to fax ME the prescription so I could give it to the pharmacy myself and ask to wait while it’s filled. The line is always long because it seems the majority of people are having issues with their prescriptions. It appears that this pharmacy has become so automated with the call in line that everyone has forgotten how to do their job properly. If a prescription is called in by the doctor at 10am there is no excuse for it not to be filled until you go to pick it up at 7:30pm, and if there’s a problem preventing your prescription from being filled, a phone call during the day when you can actually get in touch with your doctor would be really great (and expected).
I never knew that when dealing with CVS, I would need to become such an advocate for them doing their job correctly. The only reason I’m giving 2 stars instead of one is because I’ve never had any issues with the front of the store, only with the pharmacy.

CVS is now located in an inconvenient spot, but its new, larger and for elderly/​handicap it does have a drive through pharmacy which is appealing. CVS’s original location was small, a big cramped and located on the other side of Redstone where Pet Life is now. They had a back entrance to the pharmacy or just to get into the store from the rear of Red Stone, which I liked since I always come the back way in and if I needed to run in I would go through the back.
The new location. They moved a few years ago to what seemed like a great spot, the other end of Redstone where the old Cherry and Webb building that they used for the Halloween store every year. That was knocked down and they rebuilt the area. It was like they were going to revamp that side of Redstone, no such luck.
Ames is still empty. So are the other store fronts along that strip. The CVS parking lot is such an awkward design and it’s frustrating. You would like to think you could exit/​enter easily but the parking lot is a one way/​dead end and you need to go a little out of the way. It isn’t too bad, it eliminates traffic IN the actual parking lot, so that is smart on their part, it just catches you the wrong way if you aren’t aware. Also that there is no cut through in the back to the lot next door, like if you wanted to go to Three Amigos, LyLy Nails or one of the other businesses in that lot; you’d have to drive out and drive into the next lot, you can’t even really walk through, I think maybe that should have been in the design.
The location although it’s a little tough, it’s a great store. I’d much rather got to CVS than Walgreens and I live on the other side of town. My prescription goes here, no problems with them that I have come across; ever at this location while at both the old location and the new one.
Overall, not a terrible store.
No real issues to contend with.
Staff is helpful and quick.
Store is new and clean with updated look.

So this morning I call in an Rx refill figuring I can pick it up tonight. I go in around 7pm and the kid at the counter cannot find it. He walks over to the pharmacist to ask her about it and without even looking she says no. I will call the Walgreens tomorrow and have the Rx transferred. This is not the first issue, the Rx was written for 90 day supply, but they kept refilling a 30 day and every time I asked they claimed a mistake. Finally, rather than accepting the 30 day I complained and the Pharmacist finally told me that insurer would not accept the 90 day. I don’t know about the rest of the store, but I will do business in Walgreens from now on.

This is the NEW CVS that used to be located within the strip-​mall itself. Now it’s a seperate brand-​spakin’ new building just over at the other end of the parking lot.
It’s great — new, gleaming, big, well organized, clean. Awesome.
You know why it loses a star? Because now when I go get my haircut and need to go to CVS too, I have to get back in the car and DRIVE to the other end of the gigantic parking lot! Which, not to mention, the parking around the new CVS is HORRIBLE. It’s like a tightly designed apartment building parking. I hate it!
BUT it is a pretty new building and certainly makes the area look nicer than before…