Citizens Bank

So I switched banks a while back. Citizens started whacking me with monthly charges for my checking account, which, after YEARS of having, suddenly did not meet their minimum account balance. I switched to a local bank instead (I would suggest this for everyone).

I have been a customer of citizens bank for over 20 years and i am very happy with them, but this one star review is directed to the branch in stoneham stop and shop. I live a block away from stop and shop and drive to woburn to do my banking because i wont deal with them. They are not very professional at this branch, So much that i started to call citizens corporate office to complain but decided not too and i just wont go to that branch any more.

I wish it were possible to provide negative stars… You would think, as a bank, they would (a) have currency and (b) partake in everyday banking activities like currency exchange. However, neither seem to be the case… I attempted to convert a $ 10 bill into quarters and was told they only do it for existing customers??? Every other bank in the country, you can walk in, exchange currency, walk out — it’s a primary function of a bank!!! Not only are the employees rude, they’re clearly incompetent. One thing is certain, I will never bank with Citizen’s and will encourage others to do the same. Avoid at all costs

First Union was fingerprinting people back in 2000. It’s a form of identification and it’s done to protect their (and by extension, their customers) assets. This is nothing new, Barry. Get with the program or go move to your fantasy island.

If it was possible to give this place negative stars I would. My issue does not come from the customer service but rather the check cashing policies they have. I do not have a Citizens Bank account (nor would I ever), but my employers issue checks under them. Now I have direct deposit at my personal bank, since I live in the 21^st century, but I also get mileage reimbursement checks from work. Those are not electronically deposited. Damn. I recently had a few checks, and was heading out for the evening. Instead of taking out cash from an ATM I figured I would cash them here, being as they are on Citizens Bank. I wish I had it to do over again.
Upon entering I was taken right away from a friendly enough teller. I explained I wanted to cash the checks and that no I do not have an account here. I had two separate checks, one for under $ 100, and one for over $ 200. I was told that I would be charged $ 5 to cash the $ 200 check, but there was no charge for the smaller check (how generous of them). But the absolute worst part was I was told they needed a fingerprint. Yes thats right a fingerprint. Why this was needed could not be adequately explained to me. All these years I assumed I lived in America, but apparently I had wandered into the Peoples Republic of Citizens Bank, a completely sovereign state that can fingerprint whomever they please.
I will say the teller was apologetic about the process, and said it was her least favorite policy of the bank. I would hope so. So, because I had the temerity to go use their bank to cash a check drawn on one of their accounts and had a picture ID, I was fingerprinted.
Ladies and gentlemen I ask you, what is wrong with this bank?
I have loathed myself for not walking out of there on principle alone, but I was in a hurry and folded like a cheap tent. I will not make that mistake again.
If anyone who reads this works for Citizens Bank I would REALLY like an explanation of what gives you the right to fingerprint a person to cash a check, and then have the unmitigated gall to charge me $ 5 to do it. Please I beg you to explain yourself.

Nice to have an ATM right inside the Stop & Shop, but minus 5 million stars for completely F’n up my girls’ account.
Opened an account — week 1 went by — no mail. We call — they F’ed up and never put down her last name. And they used some weird address. So — basically some stranger got paperwork and a bank card in the mail to use immediately to access her funds. Nice. Thanks.
Week 2– last name and address fixed, but still no PIN in the mail as promised. They have their heads up their prostates here.
Citizens is a joke bank.