Dulles Urgent Care Center

Very friendly staff and excellent doctors… I have been coming multiple times and would highly recommend it. Wait time is very short, unlike any other urgent care I went to.

Nice staff, usually we don’t wait more than 5 minutes to be attended, but unfortunately the doctors are not very good, especially dr. Chatman, She’s seen me or my son a few times and she is so rude, she is not going to stay more than 5 minutes with a patient, she hasn’t given us a good attention.

Dr Wakatsuki gets 5 stars because how much care she shows and takes her time to do a good job. Dr Chatman gets 2 stars because she doesn’t seem to care to be in the profession. Location is convenient.

My husband visit Urgent Care in Stone Ridge on
October 14, 15. Dr. Rachel was Amazing make my husband very comfort with his exam.
She make us laugh throughout the visit,
We will recommend friends and family about how the staff was friendly as well.

This office takes advantage of people with small print and charges fees after the fact without explanation. Not willing to help in any way. They take advantage of sick people and say, «you should have read the fine print».

Dr. Rachel Wakatsuki is just extremely brilliant. If I could give this post 10 stars not even 10 stars if I could give it 100 stars I would! the staff was very courteous and kind and fast. I just moved near by and I am so excited that I have found the perfect doctor. I went just this weekend to the spring stone emergency center because my son had a stomach virus and let me tell you it was such a horrible experience dealing with the long waits and rude/​tired nurses. I had a injured finger and had x-​rays done and was out of the urgent care in less than an hour. I wish the doctor could be a family practice doctor cause I would transfer my records in a quick heart beat. I have such a sense of relief moving to a new town and knowing that I have found the perfect doctor for all my emergency needs!!! Thank you Dulles urgent care center !!!

This place doesn’t even deserve one star. Staff is nice. Doctors are useless. Told my sister she didn’t have anything said they were allergies. After her throwing up and having fevers turns out it was an ear infection. Not the first time this has happened but out of need and distance is close we decided to give it another try and i just had to let people know so they don’t waste their time. The doctor was the indian lady that works there. she was very cold wanted to get the consultation over with like she already knew what was wrong with her. WHICH CLEARLY YOU DID NOT. If you dislike your job retire lady you look old enough to do so. Leave the real work to doctors that care about their patients. We ended up going to another urgent care near by doctor was very caring. Please don’t waste your time or co-​pay here. Extremely disappointed.

I had the worst treatment there. The front desk staff and nurses were very sweet, but the doctor I saw (Anita Chatman) was incredibly rude and dismissive. She talked to me for all of two minutes and did not give me any kind of diagnosis. Her replies to me were bitter and sarcastic; she seemed like she hated her job, and hated me for existing.
I was so dehydrated that my blood was barely dripping out into the collection tube, and they didn’t think to give me IV fluids — just sent me out after a huge co-​pay! I have never been treated to carelessly by medical professionals in my life. I will never go back here, and I urge you strongly to avoid this place too.

Cant say enough good things about Dr. Wakatsuki! She is always pleasant and has a smile! The staff is very courteous and I have never had to wait more than 20 minutes. Dr. Champan takes a little more time to get used to but she is very helpful as well. I really appreciate having them in the area to service our community.
I also use them as a small business owner to send my employees to for Drug Screenings. They are very responsive and call me as soon as the results are ready to be picked up.

I rarely write reviews, but I felt it was necessary given the continued positive experiences I have had with Dr. Wakatsuki (Dr. W). Dr. W has the best bedside manner of any doctor that I have ever seen and is up there with some of the most kindest people I know. She is extremely thorough and takes care in listening to your concerns and providing excellent care. My wife and I have both been to her more than once and always talk about how we wish she could be our primary care physician. Dr. Wakatsuki puts a great face to today’s healthcare system and the South Riding area is lucky to have her serving them. Thank you Dr. W for always being such a great person and Doctor!
Also, Carlos (who takes vitals) is an exceptional person and takes great care and pride in what he does.
Sincerely,
Peyton

If you have need to see a Civil Surgeon, DO NOT come to this place. They are outrageously expensive for no reason, and when you walk in the door they won’t give you a clear price for what they charge but will only say, «We’ll have to see after a doctor sees you.», which is synonym for let me try to make the most money off of you.
For TB skin test (PPD), they charged around 120 dollars as where the max this test should cost is around 30. Also, the so called professionals do not even know how to read the result of the test, and would measure from the red swollen area of the skin, and not the induration, ensuring you get a higher rise which allows them to recommend other treatments to make more money.
Their main concern is making money off of you and not your well being, which is completely unprofessional for a health care place. And I recommend anyone else than this place as I don’t want other people to be ripped off by these amateur and dishonest business.

Ugh… Where do I start with this place. I have been going to urgent cares in Centreville, VA for years and have never had an issue.
First and foremost, the hours of this urgent care are awful. They don’t open until 9am and close at 7pm! That is unheard of for an urgent care. There have been numerous times when I have been sick in the wee hours of the night or even in the early morning and want to get in before going to work but they are not open! It’s kind of absurd in my opinion.
Second, one of the doctors who works there is just flat out rude and mean. When someone is extremely sick, like I was, the last thing a doctor should be doing is making them feel worse! When I was there recently with a 102 temp and horrible episode of strep throat, the doctor proceeded to tell me how it was my own fault I felt so awful because I hadn’t been eating or drinking enough. She even told me if I didn’t start taking better care of myself I would end up in the hospital.
Another reason why I do not like this urgent care is because when I was diagnosed with strep throat they proceeded to give me a Z-​pak to treat it. I have been told by numerous doctors that Z-​paks are a thing of the past because they just do not work. They make the virus weaker but it does not completely rid your system of the virus and you end up relapsing. When I told the doctor this when she tried giving me this medication, she looked at me like I was an idiot and proceeded to tell me I was wrong… Her mistake ended up costing me another visit to the urgent care and $ 20 co-​pay. Gee thanks!
Next time I’m sick I would almost rather drive all the way to Centreville because the care this urgent care provides is sub-​par.

After my experience with them many years ago for an emergency i decided to make them my primary care doctor as well. They have been the best care I have had and if I survive my next motorcycle crash I know they will be there to care for me. The whole staff has become a second family to me.

I don’t have any problem with Dulles Urgent Care. I’ve been there twice for two separate issues and both times I was seen very quickly. The staff and doctors have always been more than friendly. I especially appreciate the InstyMeds dispenser so I can get my medicines immediately. Beats the hassle of getting an appointment with my GP!

Avoid like the plague. Dr. Anita Chapman — horrible. Other doctors there may be really good — but she tends to rush and tries to get out of the room as soon as possible. Had to go twice, got her both times (my luck), and same experience. Both times I had to stop her and say, «I have some questions» which seemed to be an inconvenience to her. 2^nd time, she misdiagnosed me with a viral infection when I specifically told her my symptoms and advised it’s most likely a upper respiratory infection as my symptoms started the day after I took a flight and I’ve had it multiple times before. Would be nice if she listened to her patient.
As part of my 2^nd visit — I was prescribed something to which I had an allergic reaction. Called to talk to Dr. Chapman. The receptionist (for 5min) conveyed my questions to her back/​forth. Never did she get on the phone to talk to me. The kicker — she wasn’t even with another patient or on another call. I was told to come in for another consultation. Interesting, make the patient drive to come see you when you’re not willing to even get on the phone with them. Wow.
What did I learn — avoid this place (though close to my home) and drive a little further to Centreville Urgent Care — what an amaaaaazing difference in service and quality.

Maybe if you have a bad cough or something and just want a scrip for something stronger than regular cold and flu meds, but for anything else, just go to the new Inova Urgent Care down 50.
My wife went in yesterday with a pretty badly sprained ankle. She walked out with a pair of improperly adjusted crutches and a poorly wrapped ankle. Nothing to stabilize it, no pain meds, nothing (they actually told her to take Advil, if you can believe that).
This would not be such a big deal if I hadn’t called to ask specifically if they could asses and treat a bad sprain and they said yes.
No I am out another copay for essentially the same appointment since I need to take her somewhere that has a doctor who knows what they are doing, not some random NP in training that doesn’t know how to stabilize an ankle.

It isn’t urgent care if you get to the door and they tell you they are closing earlier than is posted because the doctor has to leave early??? Seriously, what’s the point of practicing emergency medicine when the doctor’s schedule is more important than your health.

I am never going back to this place.
The doctor who I saw was:
1 — Rude
2 — Unprofessional
3 — Uncourteous
4 — Overall, provided a poor quality service
I saw doctor Anita Chatman. She has the attitude of people who generally hates their job. She just wanted to get the consultation over with when I saw her. Typical traits of human being that care about quantity over quality. Just rush rush rush.
In the middle of my examination, she was interrupted and had to leave the consultation for about five (5) minutes. When I was asked to list the symptoms that I experience, I start listing them. Then in the middle of my speech, I was interrupted by her. She interrupted by saying that I was listing them «all over the place». As if I was suppose to know how to list my symptoms in the correct order !!!
My wife, on the other hand, had good experience here with other doctors. I went here because of my wife’s past experience. But after experiencing the service for myself, I am never going back.
To Dulles Urgent Care Center Management,
If you care about the service of your business, improve the quality of your services and especially your doctors.

Dulles Urgent Care Center always has hours that accommodate when I have needed them. Most recently, I was looking for a place to take a drug test on a Saturday. The original location that I scheduled changed it’s hours for the Summer and therefore I was out of luck. Luckily, I remembered about DUCC and they were able to pull the electronic files of what I needed and perform the procedure.
Not that you needed all of my business, but my point is this is an example of a time when the Urgent Care Center hours were a life saver.
They are located on the same side as Glory Days and next to Vocelli Pizza. Plenty of parking and friendly staff.

Handy as a pocket on a shirt! Great location and sooo convenient. While wait time can be long — it is short compared to the ER or even the Inova Urgent Care down the street. This place has a small town community feel located in new Stone Ridge Village Center near the commuter bus stop and Subway. If you have insurance, prepare for more than the usual hassles — even if you are an established patient. Since this does not appear to be part of a larger operation, I suspect that collections could be an issue for them.
The care, after the wait, is quite good. Friendly, caring and experienced staff. Not a trauma center, but for those weekend injuries or a case of the sniffles or a work/​school physical this is a great convenient, competent care center that saves us locals a heck of a drive.