Gynecology and Obstetrics of Dekalb PC

As a new patient at that office, i just feel disgusted. The equipment are not up to date. The customer service is just poor at the front desk. I wish they will be more kind to explain certain procedures to make a patient feel at ease. If a patient ask a question that means the patient has doubts Just don’t reply to a patient with a rude tone. People spend money and they want to know where the money is going. How is the copay applied for a visit? I had a better visit somewhere else. Customer service rating is 0.

The customer service here is lacking. I’ve made appointments 6 months in advance before on several occasions and someone from the office will call me 1 or 2 days before my appointment and cancel it with barely any notice. Then they offer very little flexibility when trying to come in and schedule a new appointment. When I called the office to explain my frustration and how this has happened to me on several occasions, the office manager gave me attitude and was not understanding at all. The only reason I continue to keep coming back here is because I love Dr. Pamela Brown. I think she is extremely professional, understanding, and is an overall great doctor. If it wasn’t for her, I’d find another place to go.