Gwendymac Glam Factory

Please DO NOT patronize this business. Gwendolyn is highly unprofessional and extremely untrustworthy. I showed up 15 minutes early for my appointment (Monday, 10:00AM) to an empty, run down shop. I called, got no answer and left a VM message. About 20 minutes later, she sent me a text message claiming that she was in the hospital due to «too much spring break fun». I was not happy, primarily because I didn’t believe her. Against my better judgment (and because I had already purchased the nCrowd voucher), I agreed to reschedule for Friday.
My appointment was rescheduled for 1:00PM on Friday. I called and spoke to Gwendolyn at 12:24PM to confirm my appointment and to ask a question about how long she thought it might take for her to finish my hair. She answered my questions and we ended the phone call. I arrived to the salon at 12:55PM, again the salon was empty and Gwendolyn ignored all of my calls and texts. Unfortunately, I waited for nearly an hour because in addition to having already paid, I desperately needed my hair done at that point, after having gone all week without salon services.
Finally, at 4:14PM (over 3 hours past my appt. time), Gwendolyn sent me a text message… again claiming that she had been in the hospital! This time, from being in a car accident. She even sent a photo of an old car with VERY MINOR damage that anyone could tell had been damaged ages ago (visible rust spots at the points of impact). Furthermore, the damage that was done to that vehicle wasn’t enough to send anyone to the hospital.
The lie was so bad, it was actually quite comical. Instead of just telling the truth and doing whatever she could to fix the situation, she chose to outright lie. I am a very reasonable person and I understand that things happen. If she thought she might not be available at 1:00PM, she should have let me know when I spoke to her at 12:24PM. This would have saved me a a lot of time and a second day of round-​trip gas that I wasted.
In summary, even if you have a coupon, voucher, deal, etc. — do not go to this woman! I have wasted more time and money than I would have saved with the voucher.
By the way, I have screenshots of the text messages and a recording of the entire phone call. The only thing I’m missing is a photo of the «salon». It’s in a bad spot and looks abandoned. There is absolutely no signage and it looks like a place that robbers might target. Find another stylist, please!
0 Stars