US Post Office

Sent out bday party invitations 7days ago and still havent been delivered, call receptionist and never an answer, full answering machine?! What is going on w this place are there people working here? So upset beyobd upset, theres nothing they could do to make this better

Worst phone customer service. Lady who answers phone on Saturdays won’t even listen to your issue. I’ve opened a case regarding my item that was missent thrice to my old address (eventho a change of address has been made 12÷30÷12). I was advised by
to call this branch to make sure they get my package redirected to my new address in modesto. I have been tracking my item daily and it keeps bouncing from the LA to Sac to Stockton. Lady just kept cutting me off and kept telling me to call Modesto branch. Why would I call modesto branch when modesto doesn’t even have my package? Didnt even bother to get my tracking# and check what’s going on. Worst phone customer service ever… Smh.

Wow I came here to pick up my package and the customer service lady was so unpatient smh
First, I waited in line because the gentlemen before me couldn’t find his package so they was already frustrated about that I’m guessing.
So when it was my turn the lady ask for the tracking number I pulled my phone out to show her and she gone rush me and say «just give me your address!» I gave her my address she ask me to spell it out to her which I did so then she said «all you had to say was EL Capitan» I’m like… daaaang so unpatient I understand everyone has their moments but… a job is a job just know when you are working and what you have to deal with when working .
She’s lucky I try to be patient although my package was missing also :(

Great service today. The clerk helped me with an express package before I even got in line. Friendly and helpful staff overall.

Seriously … THE WORST post office I’ve been too. The lines are always long! Especially after lunch time, be prepared to wait in line for at least 30+ mins. The customer service is bad. I hate going in to ask questions because they act as though your bothering them. Sorry if I’m making you do your job! They either act rude or like zombies. Not to mention they all move at a snails pace. The lines would definitely move faster if the staff worked faster.
Recently shipped a package for overnight delivery. When I checked the tracking I found out that it was put in for 2 day delivery instead. Tried calling the post office to see that happen. That was a joke. The phone just rings and rings when you call this location. They won’t pick up. So now if I need to go get a refund, I’ll have to stand in line again for another 30+ mins. Ridiculous!
Also there’s ALWAYS people out front begging for money when you walk in and out. Pay the extra money and use FedEx or UPS!!!

I have NEVER in 9 years living at my house EVER had a problem receiving mail until now. It all started a couple months ago when the mailman rang my doorbell and left a package. I went to the door the mailman was gone, picked up my package went inside to open it, looked at address, it was not mine. I know we all make mistakes I could understand if was on the same street but IT WAS NOT EVEN THE SAME STREET! I go outside and flag down the mailman tell him it was not my package, it was not even my street. He gave me correct package. A couple weeks after that I go to pick up mail and there is a note «GO PICK UP MAIL AT POST OFFICE» too much to fit in box… REALLY I go and stand in line for an hour to pick up a handful of mail that COULD have fit in my box. I let it go do not say anything and leave. Now on Friday Dec 6, 2013 I went to pick up my mail (I just picked it up on Dec 4, 2013) there was a pink note saying to go to Post Office to pick up mail would not fit in box. I just picked it up ok… I go to the Post Office on Fri Dec 6, 2013 spoke to Porschea she said there was no mail for me to pick up but to leave my phone number and the mailman would call me and DELIEVER IT. I waited no phone call. I even waited till Mon to see if the mail would be delivered and put in the «Excess» mail box… NOTHING I called the post office 5 times today no answer and the mailbox is full. I feel like I am being targeted by this mailman. Not sure what kind of games he is playing with my mail, but last time I checked it was ILLEGAL TO TAMPER WITH MAIL. I will be in tomorrow to file a complaint and pick up my mail. If anyone actually reads this from the USPS I would appreciate you getting in contact with me.

Their waiting time is just so ridiculous. There’s only 6 people who are ahead of me to pick up their package and it takes an hour… An hour. Really? With 6 people waiting to get their package it should take about 10 minutes. Not only that, the lady who took care of business for us just literally strikes out. She wrote our phone numbers down wrong even when we repeated it to her. Strike one. She went on to write out our address wrong without asking what our address was. Strike two. When we told her our mail key no longer fit in the mailbox, she asked «Is it for your mailbox or for everyone else’s?» Why would we open anyone else’s mailbox? Strike three. And then after we told her our issue and information, she said «ok» and was about ready to close the door on us until we had to ask, «so what happens next?» That was the home run. Seriously pissed out.

OKay so I am a airhead for one day and drop of envelopee of money that should have went some place else in the mail box. I told them what happened and they informed me they can not open it till the specific time that it is suppose to be. I told them what happened and they told me to call them on monday and see if the envelope was found.
I call on monday they tell me to call on tuesday that they did not get to go through all the mail. I call again today and the lady RUDE as all heck tells me that it is not their job to go threw the mail and check it all the do is throw it in a bucket and send it on its way and why am I calling and brothering her with this issue… WOW no wonder the USPS is going out of business. YOU SUCK

The line here is always very long. If you are looking to pickup mail/​certified mail, do not stand in the line where the clerks and registers are. When you enter the building, if you walk straight ahead there is a grey door and a black doorbell that you will need to ring for service. If you are here to apply for or pick up mailbox key then that is where you’ll need to go as well.

Never had an issue with getting in and out while buying the occasional stamp or while sending a package. The employees at the counters have always been fast and friendly to me. I’m usually in there anywhere from 12pm — 3pm.
The line to pick up your mail is always long though. Thank God I don’t ever have to pick anything up, judging by the looks on everyone’s miserable faces it seems like maybe they’ve all been waiting quite awhile for their turn. And it’s like that every single time I’ve stepped foot into the place.
The location is convenient for me as I live close by and there really never is any trouble in the parking lot, but there is the occasional solicitor or two trying to get you to sign their petition or donate to the homeless.

I came to pick up a package today. Usually, when mail is delivered to my house, they just leave the package at my door, but instead, they left a notice saying that they stopped by. I could have them re-​deliver it but I’ve since moved out of my mother’s house.
I was at the pick-​up door, which was closed. I rang it five times and no one answered so I went to wait in line. Then someone said that if anyone needs to pick up mail, we have to go to the door on the side. I said I did but no one showed up.
I went to the door on the side again and I ranged it three times before someone finally showed up and said rudely, «I heard you the first time, the second time, and third time. Give us time to get to the door.»
Psh, I rang it 8 times total! Maybe if you weren’t wearing high heels and taking your sweet time, I wouldn’t have to ring it a million times. The door needs to be open during business hours.
I also don’t appreciate the constant soliciting occurring outside their office. They need to have a security guard.

This place is almost always crazy busy, but the employees have always been friendly & I have to give them props because I know I’d be losing my mind with some of the rudeness they have to put up with.
I buy my shipping online so that I’m able to drop off my packages in the two big blue bins next to the Automated Postal Center to avoid the wait.

Always a long line, not matter what day or time. Costumer Service is always great. I’m not a big fan of the parking lot, because of the many speed bumps.

Horrible Post office. They closed my P.O. Box for no reason. Had paid my fee through November. Didn’t find out until a month later (used for business payments so only check twice a month). Admitted to their mistake but can’t give me a straight answer regarding what happen to all my mail (it was return to sender, no it was forwarded. Mail hasn’t arrived at either end, lost to Postal Limbo probably). Won’t even give me a refund/​extension on my P.O. box even though it was closed for a whole month. This is the type of service they provide and we’re suppose to feel sorry that the postal service is hemorrhaging money?

I’ve been to two of the post offices in Stockton (this one and West Ln) and I really prefer this one. Of all the times I’ve been there, there have been at least two people working. They’re friendly and happy to help. Yes, the lines can be long, but they seem to move fast. Also this one is part of a shopping center so there’s plenty of parking compared to the West Ln. post office.

Always a huge line at this post office… They have an automated postal agent kiosk in the lobby… super nice and very patient postal workers.
=8)

It’s pretty annoying that the bums are out front. It’s always slow here but with the economy the way it is, what can you do about the downsize of employees? Hire them!!!

This is an A-​OK post office. Yes, a lot of times there is a line. not unlike other post offices or government agencies… i.e. DMV!
I have always had friendly, competent service in person and on the phone!

ALWAYS CROWDED. This post office consistently (well, after 3) has a line of at least 10 people.