Superior Pool Service

Excellent customer service. Same day response on service calls. Always willing to go the extra mile to ensure customer satisfaction. I strongly recommend selecting Superior Pool Service as your pool maintenance provider.

We hired Superior Pools last year. My fiancé thought he could manage the pool on his own. Boy was that a mistake. We then tried someone new after that. Let’s just say I am so happy to have Superior back. I have not seen my pool this beautiful in a year. Don’t worry about how fast they go. They know there stuff and you will be 100 percent satisfied. Never will I make the mistake of cancelling their service again!

I’ve been using Superior Pool Service for a couple of years. I hired them when my pool turned bright green overnight, and my husband and I couldn’t get it cleared up. Dwayne and his crew were wonderful, and we’ve used them ever since. Super nice, polite, and friendly people. They’ve gone out of their way to be helpful and save me money. I highly recommend them to anyone looking for a pool service.

Called Superior Pool Service to properly install a new motor and unit which Certified Pool Service (Rey Molina) had come out previously to only canabalize my new unit and installed the motor, leaving the casing and filter and the leaky pvc pipes to the side. When I called him back to complain, he said it would be another $ 250. I hung up on the sucker knowing there are other methods to get satisfaction; this Unilocal and Angie’s list. Superior came out within two days, and fully installed the unit, repaired the pvc pipes, and now the pool is running as it should. Excellent service here, folks! As for Certified, let your pool go green before even think of calling them out!

We called this place after seeing the good reviews on Unilocal.My husband had to call several times before he spoke to someone after a week of calling. They came out the next day, let us know we needed to buy a new pump and sweeper, and it would be cheaper if we ordered it online and had them put it in. Well we did exactly that, which we appreciate them trying to save us money. Unfortunately when we called to have them install it they never came out. Like EVER! No phone call to reschedule, and they didn’t even bother to return our phone calls. Look I know it’s summer and they are busy, but that is just poor customer service. That was two days ago and still no call. But I guess it was for the best, since my husband you tubed how to install it and got it going himself. Now HE deserves a 5 star. Sorry Superior that is one thing you’re not.
7÷13÷14− update on my review
Finally contacted by the owner via Unilocal yesterday. If you can see my compliments section please go to see her remarks. Since I would not want to unfairly quote her. But I will address some comments she made in her remarks
1. She says she helped my husband over the phone 5 times. Uh no my husband had to keep calling that many times to get answers.
2. She says they came out for free. Yes you’re right you did come out for free and let us know what needed to be done. We were not expecting it to be free. Why didn’t you charge a service call? It’s your business you have the right to do that.
3. She said she had a personal issue arise and I’m assuming this is why we never heard from them. Ok here is my issue with that. I’m sorry you had something happen to you, but you run a place of business and when you schedule an appointment to have someone come out on a Saturday to install something that they were going to get PAID TO DO, and they never show up, never call, don’t return phone calls, that is not good business. They could have called three weeks later and let us know they had a personal issue and they were sorry that this happened. We would have understood this. But instead the owner decided to contact thru a Unilocal compliment and leave her not so nice message there
I’ve been contacted by management before on reviews and it was pretty much apologizing and asking for feedback. But this must be a new thing. Contacting via a «compliment» and going off on me.
My advise to you is don’t look at Unilocal if you can’t handle ONE BAD FEEDBACK out of the four you have.

Dwayne has been cleaning my pool for almost 15yrs now. I have been very pleased with his service. He has a couple of guys that work for him. and his wife, Tammy is their bookkeeper and she is very sweet. It’s a true testament to their hard work and excellent customer service that they have kept their small business going strong for 45yrs. I have only had one price increase in all of this time and that was over 10yrs ago. I agree with the other reviewer that Dwayne takes care of everything to do with your pool. He can fix just about anything and make sure that you get your money’s worth out of all of the working parts. They have become almost like part of my family over the years. I would give them 10 stars if I could.

I called these guys when my husband let our pool go green…6 years ago. And they are still doing a fantastic job. Dwayne and his helpers are some of the most honest and polite people I’ve ever met. They make recommendations when things need to be replaced but keep them going as long as they can. They take care of everything, including maintenance, cleaning, and chemicals. I don’t have to worry about anything. All we have to do is swim! Our pool looks great and we’ve gotten some help with our new spa. Very reasonable prices without any rate hikes since we began service.