OnTrac

Absolutely the worst service imaginable. they take a week to OVERNIGHT a package, Every package too large for the mailbox is not delivered, as they REFUSE to deliver to your door/​porch. They also lie and say that nobody was home, and that’s why they couldn’t deliver.
Then they keep you on hold for 2 hours just to tell you that you will have to PICK IT UP YOURSELF at a location over an hour away.
for god’s sake, AMAZON, STOP USING THIS piece of shit company. THEY DO NOT DELIVER IN ANY WAY.

I can only add to the complaints made by others. I have Amazon prime and have had no problem with USPS or UPS deliveries. Ordered a few low-​priced items on Amazon – a watermelon slicer and two pool floats – that were to be delivered by 8 p.m. on Thursday. No delivery. No communication from courier. Woke up at midnight and again at 6 a.m. and again found no package on my porch. From other posts, it was clear that calling Ontrac would be of no help. I contacted Amazon customer service, and Yvette contacted Ontrac. After being on a lengthy hold, she was given no explanation for why the delivery was not made, but advised that the package would be delivered by 8 p.m. on Friday. At around 12:30 p.m., I hear the squeak of my porch gate and see a man placing the package on my porch and walking back to an unmarked van. He did not bother to ring the doorbell or knock on the door. Guess that was too much trouble for him. I then saw that someone had cut through the black Amazon tape and then sloppily resealed it with clear tape. Not sure who opened the box or why, but I found it disturbing. Fortunately, the low-​priced contents were undisturbed. Amazon will be calling me this morning to confirm receipt, and Yvette already indicated she would report my concerns about Ontrac («Offtrac») in Stockton «up the chain.» I also referred her to the complaints on Unilocal.Like others, I wish Unilocal had a zero-​star option.

Had to reorder from Amazon cause they said it was delivered to my front door. I was home all day it wasn’t.

WHAT A JOKE OF A COMPANY!!! The only packages that I do not receive on time are from this company! Do not ever use them. My package was already a day late so I called and I even talked to the local manager and he gave me his word that I would receive it the next day and guess what… STILL NO PACKAGE!!! Of course this had to happen when I critically needed the item… Good luck

Thank goodness for honest people, because this company cannot seem to figure out how addresses work. I have «received» two deliveries through this company. One was thrown over my back fence, I guess they couldn’t find my front door, odd. The second delivery was made to a home with the same house number, but no similarity in street name. The owners of the home had to call the sherif to get my number. This company should invest in GPS systems and employees that can read/​understand them. Unbelievable.

Package said delivered/​fb. I check my front door, nothing. Back porch, nothing. Mailbox, nothing. And unless my Middle Aged male neighbors are secretly drag queens, there’s no reason for them to take my Sephora Package. Well it’s nowhere around, so why the hell does it say delivered?!
Unhappy, I called costumer service and after waiting for 30 mins, I finally get to talk to someone. That someone was extremely helpful and told me that my package was delivered to N. Washington, not N. Shepherd. The representative told me the person who received my package called Ontrac and informed them of the mistake (I live in a small town so kind gestures like that aren’t super uncommon).
I ended up getting my package later that evening (still a day late), but I am still unhappy with the service. If the person who accidentally received my package would not have contacted Ontrac, I may have never gotten my package. Clearly their drivers can’t read street signs or addresses.
The only reason they’re getting two stars is because the gentleman on the phone was extremely kind and helpful. But ultimately, shame on Sephora for choosing such an inconsistent and unreliable courier service. Boo…

If I could give them 0 stars, I would. Worst delivery service I have ever seen. Paid for 2 day shipping, received it on the 5^th day. Told me on my scheduled day that I put in the wrong address and could not deliver to a fake address. I have lived here for over 25 years. 3 days later, and 3 phone calls to Amazon and Ontrac, and they locate my house and leave the package. TERRIBLE. Go out of business.

If only I could give you a ZERO star gggrrr! It’s says on the tracking info that my package was delivered on the front door @ 12:57pm BUT when I checked it out (1:19pm) there’s NO package. I also look at the side of our house and I even asked our neighbors if they received a package from OnTrac. .. NONE!

1 star because there is no way to give any fewer. This company does not deserve any stars. I buy quite a bit from Amazon and as a Prime member I get two day delivery. Unfortunately, that means OnTrac will deliver my package. There was one driver with a beat up van who lived around the block from us and always delivered our packages after 6:00pm. Now, there are two new drivers. One drops the package near the front door. Today, we saw another one coming. He walked up the wet lawn, stood near our driveway, and TOSSED the package at our front door. Our all glass storm door. With my husband standing at it trying to open it for him. Then, when my husband asked him not to toss our packages, he got insulted. This service is making me seriously rethink buying from Amazon.

These fucking morons finally came to my house but put a blank slip on my door… Wtf is wrong wth these people? Just drop the fucking package off. Holy shit

Terrible reliability. I’ve used them several times now for both business and home. Almost every shipment has been late. Be careful. I would not use this shipping company if your shipment is in any way time sensitive.

I called customer service after getting an email about a package being delivered @ «front door» but found nothing outside. They took my number and said they would call me back asap while they investigate.
Next day, still no call. As I was leaving for work I see my package sitting on my trunk. What? Cmon, at least call me to let me know your driver messed up and the box is outside on my damn car. Or maybe the household he/​she delivered it to on mistake did the job? Either way you guys are bad.
Contract better, smarter drivers. Do some background checks. Take skills tests.

The worst delivery service. Scheduled a pick up for Friday between 3 & 6:30.
Left work early and waited for them.
NO SHOW. WTF. I will never use this service again.

I HATE this dam delivery company is the worst of the worst if not the worst delivery company out there.
Every time I see OnTrac as the delivery option I start to freaking panic cuz I know I’m not going to get my package. I would say 90% of the time it doesn’t arrive on time or it doesn’t arrive at all, the delivery guy will call you up and if you don’t answer the dam phone forget about getting you package that day, oh and if is the weekend your out of luck you won’t see you dam package until Monday haha. Did I mention that they lie all the time too, I had a driver called me one time telling me that he was outside my apartments waiting for me to open the gate for him, but since I didn’t answer at 7:30 am he decided to leave and that I wasn’t going to get my packet until Monday, but after checking my phone right after our conversation ended I had absolutely no missed calls from him. To me Ontrac is the epitome of horrible shipping service, and It is best to avoid their services all together as they wish to not deliver products on time, and if your favorite online stores are using OnTrac to ship your items I suggest you give them a call and ask them if they can use a different delivery service, even if you have to pay extra. AVOID ONTRAC AT ALL COST. LOL

as a whole this courier service is terrible. I have had my packages sent back saying no access to building but the driver never gt out the truck. CS is even worse, they take information but the incompetent drivers don’t do their job. I have been off work for 5 days waiting for items I have already paid for. minus 10 stars

My husband and I have had lots of deliveries from OnTrac (not by our choosing) and most of them were fine, until today’s delivery. It completely cancels out all «decent» deliveries we’ve had before.
While we were out, our package was delivered to our apartment— and thrown onto our patio even though the office was open! We found it on our BBQ! I’ve never been so appalled. The package was sent from Sephora and they will definitely be getting an earful from me too.

Update: another package failed to deliver! This time after it failed the first time, I called to get it kept at the facility so I could just pick it up the next day. A note was left but guess what — the driver ignored the note and took the package anyway! Honestly all the problems are coming from this incompetent driver. Please fire this guy.
I can’t even get the phone number to the facility to ask them to contact the driver to bring the damn package back.

HORRIBLE!!! First they couldn’t find my home and then the following day delivered my package 50 miles away!

When a package is shipped with OnTrac, I have absolutely no faith that it will be delivered on time, if at all. I cannot count the number of times OnTrac had ether delivered my package after the guaranteed delivery date, or not at all. I have witness my packages being thrown onto my porch two separate times. This company is just awful.

Voted the worst logistics company. The call center is helpful, but the delivery service and execution is crap. Unfortunately, purchasing from Amazon and Walmart, they use this company to ship, so your at the mercy of incompetent delivery drivers.
Provided this company my gate code, two days in a row. Waited on the phone 15 mins each time to check status of the delivery because when the website says out for delivery from Stockton to Manteca @ 10 am, you would assume it will arrive by 8 pm. «Guaranteed» since that is a 12 hour window to do so. But of course, we are talking about On Trac, the company that is never on time.
Next day, the package is once again promised to delivered. Never showed up, so gave them a call … Undeliverable — other reasons, their vehicle broke down. Another false promise was made the next day that it will be delivered. This time the driver claims the gate code doesn’t work. Been living here for two years with same gate code.
Now, in order to prevent my package from being sent back, I have to drive 30 mins to Stockton to do this delivery guys job. Never trust On Trac, it’s service is comparable to Comcast and DHL (don’t handle logistics).
2^nd delivery from On Trac, which is probably the same driver Gustavo. Says my house doesn’t exist.
Their mission statement should be:
On Trac is the leading logistics company that is never on time and always unreliable. Trust us when we say we are never dependable and customers hate us. On Trac never on time.