Gutierrez Appliance Repair

This place is a scam.
The owner/​technician Victor Gutierrez seems like a nice guy but is completely incompetent.
He came by, checked out our fridge in December 2013, took money to buy a part, came back a week later to install it. Problem still wasn’t fixed. We didn’t think it was a big deal, maybe something else went wrong. It took him 2 months for a follow-​up.
Their service has a 90 day faulty labor warranty, but this guy was purposefully trying to push us out of the 90 day window. He came back 2 months later in February 2014, took money for another part, came back 2 – 3 weeks later to replace it. We didn’t initially suspect anything, but that last replacement visit he made was in mid-​March and not only was our fridge not functioning properly it was actually worse.
We asked him to come back and he scheduled an appointment before the end of March but never showed up. He kept ignoring our calls and his office line is disconnected. We’ve called repeatedly and finally got through and made an appointment for mid-​April 2014, but he didn’t show up again and is still ignoring all our calls.
Awful technical service, awful customer service, awful company. I would never recommend these guys to anyone. I actually filed a BBB complaint asking for a complete refund for parts and service fees.
I hope their license gets revoked.
Lesson learned: Anyone that requires cash-​only payments is suspect.

Just saw a story on FOX 26 in Fresno. They stated this guy is scamming people across the valley. He took $ 185 from a poor family and would not return it after 3 missed appointments. DON’T USE THIS GUY! Or any of the other 15 names for his business’s. BBB has 20 complaints in the last 3 years.

Please contact the DA’s office if you too have been scammed by this guy! Took my money to order a part to repair my oven. Part was installed but reported to be defective. Never returned or refunded my money after multiple phone calls from me. They have over 50 complaints on BBB and have an active criminal investigation in Fresno

DO NOT USE THIS COMPANY! Also goes by Appliance repair. Horrible customer service. Kept promising to come and never showed up or even bothered to call. The technician was nice and professional, too bad he works for scam artists! The owner just called and excuses, excuses, excuses! Should have known better when they did not take credit cards. Would have been able to do more research if they used the same name. BBB Complaint next!

WARNING to anyone considering this company for any type of appliance repair. They are an absolute scam and will take your money, producing absolutely nothing. We paid them $ 650 to purchase parts that they deemed necessary to repair 3 of our appliances, and they took the money and ran. They also operate under VG Appliance Repair.

Don’t know what happened to my other reviews. but yea 3 months later, the ‘refund’ check never came. This place is nothing but SCAM!!! Victor John Jose all the same person. Bitch ass motherFer!!!

Don’t ever use this company! My realtor recommended this company to me and what a nightmare it has been! They came out to fix my oven and the technician claimed that they had a «defective» part and would need to come back again with a «good» part. Half hour after the technician left, he contacted me and asked me out! What a creep! How unprofessional can you get! So for a month I was calling about getting my money back. For a month I was told my check was in the mail and was even given a check #. I called again and spoke to the owner telling him that I was going to take him to court because he wouldn’t give me my money back. He tells me he was on a vacation for the past month and had no idea all of this was going on. He promised me my money back. A week goes by and still no check. I call again and he tells me he had to fire the technician that hit on me and he would write a personal check out to me. It has now been a week since he has told me that! So just like that other review, hey asshole I am taking you to court too so now you will have to make 2 appearances!

I made an appointment with this unprofessional company for Monday morning between 7 am and 8 am. I waited until 8:30 and then went to work. No phone call, no show up!!! Really? Like my time is not valuble??? When you call them, you just get an answering machine. I would NEVER even think of calling these people again. They do not even deserve one star…

My landlord sent them to me, for an ice maker repair. They showed up, said it was a simple repair, they would order the part and I would hear from them within the week to schedule install. «Crickets»…for two weeks, so I called them. It was a Saturday and someone answered… maybe a good sign, right? They apologized for not calling, said the part was in and they would be out Monday to install… cool! Um, not so much. No show. I called Tuesday morning, left a message, no response. Called them again three days later… left message, no response. And called a third time (clearly they don’t want the business, but I was holding out I could get that ice maker fixed with that part they «held in their hands (so they said)» and again, another message, and hold on to your hats folks, for the shocking conclusion…(drum roll)…no response. WHEN the first guy came out, he was nice enough. When I reached someone on the phone, nice enough. So, I can’t say my experience when dealing with them was bad, it is just non-existent…they disappeared! So obviously, business wise, they should be zero stars… one star cedit for at least not being total jerks WHEN I did have contact!

This company is HORRIBLE! They are crooks that take your money and leave you with a broken appliance. I agree with the previous poster 100%! Once they get your $$ they won’t answer their phone or return your calls. If they respond by email and schedule to come back and try to repair your appliance (since they didn’t do it right the 1^st time) they then don’t show up. They have been no shows for 2 appointments now. I will be filing a complaint with BBB as well as contacting the city/​county where they obtained their business license. Do not use this company as they will take your $$ and run!

Horrible service. Anyone considering using this company — check the better business bureau (
) the problems listed there are a true testament to this company who will take your money and never fix the problem or return your calls. Shameful!