Deck The Walls

I had an unfortunate experience with Deck The Walls. I took my wedding bouquet here to have it framed so I could keep it forever. It was going to cost $ 500 but we made an arrangement so I would come in either week or every two weeks and make payments on it. No big deal.
They had just moved to this location, so the store was a mess with frames and paperwork here and there. Each time I made a payment, they would keep a record of it on their copy of the receipt and on mine. Each time I came in, they would jot down the payment amount and the date. One time I came in to make the last $ 100, the guy couldn’t find their receipt copy but he made a note on my receipt that I was all paid up. He also said to come back on a particular day and my item would be ready to go.
I came back on the day he said and my item wasn’t ready because the wrong frame arrived. They didn’t even have the decency to call me and let me know. I was so pissed off.
He told me when to come back next time which I did. The owner accused me of not paying the full amount because she was going by their receipt. I explained how when I paid, the guy couldn’t find their copy but he made note of it on mine. Finally I was able to take my framed bouquet home!
Don’t get me wrong, they did a beautiful job on my bouquet but with how I was treated and with how unorganized they were, I will never return and I will not recommend them.

I’ve been coming to Deck the Walls for about 10 years and I’ve had dozens of items framed. Everything from music posters, artwork, and large photographs. I’ve always received excellent service from Jonise and everything I’ve had framed has been perfect.

This place is ultra expensive. Also, I requested a certain type framing. As a customer I’d expect it to be provided. Instead, owner insulted me and said it was beneath her to frame it as I asked. She’s a bit full of herself and rude.

Jonise ruined a very expensive picture. I gave her all the framing information from the art gallery and she assured me that she could do the job without any problem.
Well 4 months later the picture was framed, it was wrinkled and wavey, she thought this was acceptable. If you are going to pay $ 1000 dollars to have something framed shouldn’t it be flat?
I was very disappointed in the quality of her work and the way she conducted business after she ruined the photo. I will NEVER use her service again and would caution anyone else as well!
Ultimately she ended up having to file an insurance claim to pay me for the price of the photograph. So 6 months later I have no picture, just a bad experience all the way around!

Deck The Walls did a fabulous job on 2 projects for me. I was unsure of what to expect because I had never spent the time to have such important treasures custom framed. The result was better than anything I had imagined. Jonise spends time with you and really makes you feel like her most important client. I highly recommend this place!

They are awesome!!! The Masons of Morning Star Lodge, Stockton, Ca. highly recommend Deck the Walls. They put together a very large project of officer portraits and will service the rotating pictures. They helped find just the right frame to fit in with our other artwork and well over 150 year history.

Jonise Oliva does some amazing frame work. She is a dedicated bus. onwer and is the current president of the SJC Hispanic Chamber of Commerce. At yesterday’s mixer, she had the most referral business in the group. Way to go Jonise.