Chase Bank

They never never have enough tellers ! I had come for Colts of statements waited 25 Min. till I was waited on. Chase employee said shevwaive 12.00 fee for copy of statement. I Thank her. She lied she charged me 12.00. So here I M waiting again trying to correct this. Right now there are 15 people in line service is so so slow.

I have just moved to Stockton a few months ago and I can’t believe how inept the Chase banks are here. I came from Wisconsin and I NEVER experienced this there. First of all, none of them in this area have drive-​thru — why? Second of all, EVERY time I have needed to come here, there is ALWAYS a LONG line, almost out the door, waiting for the one or two tellers in a bank where there are 7 service windows. I feel sorry for the tellers — I don’t blame them. I blame the corporate offices of Chase. It is ridiculous that they don’t hire more tellers! Don’t they make enough money to pay more tellers a meager wage? I have been with Chase many, many years, but at this rate, I just may change banks. It’s obvious that corporate could care less about their customers, and probably even less on their employees. I have gone to this location and one other here in Stockton and I am giving both the same review. I am also going to send Chase’s corporate office a letter stating my disgust over their customer relations. I don’t expect their services to change, but I do want them to know that not everyone appreciates how they treat their customers, as well as their employees.

Been banking here for years and what happens? I write a check for the first time and they put a massive hold on it and I can’t pay my rent! Susie D. Zamudio was the one who claims to try to help me but nothing has happened. Nothing has been done and she has a crappy attitude! Never in my life have I met a more rude person! Never coming back and changing banks! I don’t deserve this treatment!

Customer service is okay once you finally reach the window (s). I’ve never had a bad experience with any of the employees, they’ve always helped me and done their job as expected. The inside is kept clean and air conditioned, the only messy thing I’ve noticed is the ATM machine lobby. It tends to have receipts on the floor around the two machines. This isn’t so much Chase’s fault as it is the sloppy, ill-​manner customers who don’t know how to press «NO» for a receipt or how to use a garbage can once they’re finished looking at it.
My main issue is with the amount of tellers they have open, especially on Fridays which everyone knows is the busiest day for any bank. Every time I’ve had to go inside this particular branch on a Friday the line is literally backed up to the outside lobby where the two stand alone ATMs are. This is because there are usually only two tellers open. It’s frustrating, annoying, and such an inconvenience to your customers, especially when there are at least 6+ teller windows. I could understand if it was a weekday, but come on, everyone and their mama knows Fridays are going to be jam packed!

Bad customer service… Branch Manager steven is probably the worst bank manager I have ever seen. Employees are not well trained. They do not own up to their mistakes. I would rather go to the one in downtown even it ain’t in the best location.

This review is for my wife, she loves Chase and all there online banking features. I must say their fraud department is top notch, we had a problem while on vacation and Chase handled it great, my only worry is if we’d been out of the country with such a problem I think we would of been screwed, but hey we weren’t so four stars for now

Drive thru teller line! Yes!
2 inside ATMs.
7 window teller line. 5 bankers.
CUTE tellers! lol.
Beginning of the month is always this branch’s busiest time so try avoiding during the first week of every month. Rush hour times are usually 12−2pm and 5−6pm. Anytime before and after is pretty safe from traffic.
Drive thru is NOT an express lane, slips are offered in a mail-​box-​looking stand before the entrance of the drive up. More than 1 transaction can be done. So prepare to wait if there’s already a line. Fill slips out before pulling up to the window for better efficient service. Push the yellow button each time you drive up, even if you see people through the window, they will most likely assume you’ve already been helped or may not see you at all.
Teller line is for transactions only: deposits, withdrawals, payments, transfers, cash advances, money orders, &cashier checks. Everything else must be done with a banker. If you need copies or bank statements, see a banker!
NEW HOURS!
Monday — Friday 8:50AM — 6:10PM
Saturday 8:50AM — 4:10PM
Sunday CLOSED