Chase Bank

I have a business account with Chase on Friday the line was super long I asked the representative where was the line for businesses. She stated there was no specific line for businesses. They really need a specific line for businesses like Bank of America and Wells Fargo

Every time I go into the bank there’s always a line and always 2 tellers. If this is so common why not increase the amount of tellers. I’m sure there should be a good reasoning behind this though. At least I hope that’s the case.

I have just moved to Stockton a few months ago and I can’t believe how inept the Chase banks are here. I came from Wisconsin and I NEVER experienced this there. First of all, none of them in this area have drive-​thru — why? Second of all, EVERY time I have needed to come here, there is ALWAYS a LONG line, almost out the door, waiting for the one or two tellers in a bank where there are 7 service windows. I feel sorry for the tellers — I don’t blame them. I blame the corporate offices of Chase. It is ridiculous that they don’t hire more tellers! Don’t they make enough money to pay more tellers a meager wage? I have been with Chase many, many years, but at this rate, I just may change banks. It’s obvious that corporate could care less about their customers, and probably even less on their employees. I have gone to this location and one other here in Stockton and I am giving both the same review. I am also going to send Chase’s corporate office a letter stating my disgust over their customer relations. I don’t expect their services to change, but I do want them to know that not everyone appreciates how they treat their customers, as well as their employees.

I don’t understand why this location always only has ONE teller working and the manager always having to go and help her out. It doesn’t make any sense! Especially on a Saturday! I came today and the line was almost out the door! They have all of these empty teller Windows and only one girl working. Really?! Get it together!

This bank has the lowest fees and good service maribel was extremely professional and pleasant

Don’t expect any service if you have a problem, the manager told me he didn’t care if I closed my account or not.
I have banked there for many years and did not know they would not cash a money order I could only deposit it and wait for it to clear.
Don’t know if this is all banks but I plan to find out.

Went to my main branch to get a replacement at card and have been sitting here for 40 minutes. Two CAR’S and two tellers with a line to the door and 3 other people waiting for csr’s. Manager disappeared into the back and hasn’t been seen since. Switching to Wells Fargo ASAP!

I got to admit, Chase bank is actually pretty awesome. I liked it when I banked here. They just have to many dang fees so I left. There’s a fee for everything there. They almost want to charge you just for walking in. Then again, the small banks start adding fees too once they start growing. That has been my experience. I still recommend going to the smaller banks like credit unions instead of these large ones so they can grow and all compete against each other. That would be good for all of us because they would have to eliminate fees and lower interest rates to win us over. If everyone did it, it would work :)

Chase Bank can go to hell. I had two accounts there, for a couple of years. Deposited many thousands of dollars of checks, never a problem. Recently, I deposited a check that was hard to read. Next thing I know, Chase is talking to me from the fraud department, treating me like a thief, then they closed my accounts. Period. I DID NOTHING WRONG. FUCK CHASE.

Staff is always friendly. Love this bank. This location tends to get a little busy so it can be a little bit of a wait to see a teller or banker. There are also ATM outside if you won’t want to wait in line. The parking area is shared with Chill’s restaurant so it can be somewhat of a pain to park the car to run inside.

My wife and I have lived in this area for about five years now, and it seems that each financial institution, no matter that it might be a member of a banking chain, seems to have its own customer service perspective, even within the same city.
The difference between Chase Bank in Lodi and on Pacific in Stockton is palpable. I moved my main operating account from Compass because of unreasonable waiting to be served by tellers. At Chase Lodi, they have sufficient staff, where the wait times are limited, if non-​existent.
Thursday, I stopped by Chase Stockton on Pacific and was treated to standing in line with EIGHT other depositors, with only ONE teller at the counter. When I asked if they were short staffed that day, she remarked that, no, the staffing levels had been reduced permanently.
Good going senior management. I hope that this policy does not extend up to Lodi, for I will once more vote with my feet as soon as my checks are exhausted. I am too old to tolerate such an unfriendly customer service philosophy. I guess that, each time Chase is punished by the feds for some wrong-​doing, top management simply makes their staff and their customers suffer.
Oh, one other irritant… Just received my monthly statement, where Chase popped me $ 10.00 for simply checking my balance at another financial institution… Thanks, again, Chase bosses, for just another customer insult. I left Compass for a similar insult and I will do it again…

just sat in the car while my sister conducted business. This parking lot is small, I felt a bit closterphobic

Won’t accept cash to deposit on sister’s checking account… they did last time… zero star if possible

This Steven aka the branch manager just got transferred to this location… Another horrible decision by chase. He is completely useless. Don’t trust him therefore I will never go to this branch again… I will definitely tell all my friends and family. He does not care about his customers… Steven is the worst bank manager you will ever meet… He’s worse than a piece of tool!!! No joke!

I am always waiting at this Chase bank. Always waiting. Always waiting. Always waiting.
I could write a whole Unilocal review in the time that I am waiting. However, the location is convenient and that is probably why people flock here like pigeons.
The tellers are for the most part nice, but they are a hit or miss.
Not too many ratchet people here, but people don’t seem to understand that the slips are supposed to be filled out BEFORE getting to the teller! Everyone is in such a rush to get in the ever growing line. I don’t blame them, but I am still annoyed.
It’s a get in, do it quick, and get out kind of a place. I’d avoid this bank if it weren’t so darn conveniently located.

I miss the days of Washington Mutual.
This Chase location is in the heart of Stockton… right across the street from Delta College and right next door to Sherwood Mall. It sits on the corner of Robinhood Drive and Pacific Avenue.
My first issue with this location is the parking. Parking is atrocious here. There might be 15 or 20 spots for one side of Chili’s, the bank and a couple other stores including the At&t store around the building corner.
After you navigate the parking situation the ATM setup is really strange. They have an ATM machine just to the left of the front door and then they have an ATM wayyyy on the other side of the parking lot. When they only had one machine the line used to get way long so this is somewhat of an improvement. This was done before the switch over to Chase from WaMu so it was a WaMu decision to put in the second separate ATM machine.
My main issue for this location is the customer service. Even though I do not use Chase anymore for my personal banking I still have relatives and people I know who use Chase and I find myself in here from time to time. Back when I did have a Chase account I was having issues with my account and was considering closing my account and only using my Bank of America account so I stopped by to talk to someone at the branch. An employee who was nice helped me and tried to figure out what was going on with my account and PROMISED he would get back to me later in the day if not the next day by the latest.
I never heard from him.
Many times when I am in here doing banking they have less than half of the available teller windows full with someone working them and the line is long and takes 10 – 15 minutes to navigate through. Where are all the tellers? Sometimes someone would come out of the back and ask if there was anyone they could help with just a deposit… why didn’t that person actually help everyone else too and get the line moving?
That seems to be the issue here at this Chase location… they have good intentions but do a poor job on execution.
:0)

Has anyone ever wondered why there are like 10+ windows at any given bank, but then there will only be 3, maybe 4, tellers working at a time? How is that efficient? I mean really now, what are the other windows for? And what about those other tellers wandering around in the back trying to look busy? Sometimes, I just want to scream, «Open a window and help me damn it!» But then I remember that erratic behavior in a bank isn’t well accepted…
Anyway, I’ve been banking with Wamu for as long as I can remember. This particular location is located in the middle of Pacific Avenue, so it’s really convenient to stop by whenever I’m out running errands. Parking can be somewhat hectic since this bank shares a lot with Chili’s Bar & Grill next door.
Like all banks, busy times begin after 4P, and especially on Fridays when people get paid. But if you’re just stopping by the ATM, there is one located right outside, and another one towards the North side of the shopping center.
The tellers aren’t very friendly, but they’re not rude either. The last couple times I’ve been in, a certain teller that helped me out was polite, but not very professional. Her acrylic nails were at least 3 inches long and polished lime green and hot pink. Yea, not very aesthetically pleasing while watching bills being counted out for you. But I guess when it comes to money, business is business and I’m just fine with that.
3 Stars for the 3 tellers that work among the 10 windows inside!

First to Unilocal!!!SCORE!
Living in my part of Stockton, I have 3 choices of WaMu locations. Hammer Lane, W. March Lane, and this one. After working 17 hours last night, commuting home, all I wanted was a pedicure and a quick visit to the bank.
The pedicure was a major score… I was the first customer of the day. But a quick visit to a WaMu is a roll of the dice.
This location is finicky. If you show up before 10:30, you will get through a short line in minutes. But show up after 11:00am, and you might as well and pack your lunch.
The lady that helped me today was sweet… I lost my ATM card and needed some weekend dough. Enough for a hooker, some pretzels and a bag of dope. JUST KIDDING… just making sure you’re still reading.
She gave me a print out of the recent activity on my card and to my pure joy, nothing suspicious.
AND I got some brand spanking new bills. Parking is sometimes tight… it share a lot with Chili’s, and I think a wireless retailer.
There isn’t a drive thru… but there is an ATM right outside the main entrance and a kiosk on the other side of the parking lot with 2 ATMs with wider parking spaces.