Charlenes Pet Grooming

Charlene,
I think you might need to stick to grooming and not deal with your customers. My mom came home in tears with the way she was treated yesterday. She brought her new rescue puppy in for a bath and grooming. She left detailed instructions on how she wanted her cut, and that she was on a time frame. She was told one thing and got a whole other, when she went to pick her up. Not only did you not meet the time frame, but one of the worst cuts, totally uneven and could tell not much time was spent. But, the bothersome part for me was the way she was treated. She felt dismissed and as if what was done to the dog was no big deal. It will grow back, and well I can’t glue it back on kind of attitude. I wish she would have read some of these reviews before she took her to your business. The only good thing was that you did not charge her. That was the right thing to do, but I can rest a sure she will never be back.
People skills are a must!

I was nervous to take my yorkies here after someone told me their dog got fleas. So glad I didn’t let that deter me. They cared for both of them as if they were their own. Even with one of mine being a difficult dog to groom they both came back incredibly cute! They even put holiday handkerchiefs on! Never going anywhere else! And… NO FLEAS! Thank you guys!!!

Left my Macy looking cute as ever. So happy will definitely take her back. Called a day in advance and was able to get her in next day

I still love this place!!! I call ahead for an appointment, I tell them what I want and they make my baby look good! Usually the Asian Guy (i wish i could remember his name) takes care of my baby and says that my mooky is a sweetheart. Always a flat $ 40.00 and I tip :) Very satisfied with this grooming place!!! Will continue to come forever and ever.

Today was my third visit to Charlene’s Pet Groomers. If I could give less than 1 star I would. Rick was so nice and good with my dog, I overlooked the mess. Today Charlene groomed my dog. It had been $ 55 before with Rick and she was ready in 3 to 4 hours. I called and made an appointment. Charlene answered the phone and said have her there at 8:00. My dog wasn’t ready until 3. That’s 8 hours. I told her next time let me know she is that busy and I’ll bring my dog in at a different time. Silence on the phone. I could tell she was angry. She finally said it can’t be helped because they were short a person. Then she told me the price had gone up to $ 70. I just read another review and saw that she did the same thing to another customer. I’m sure with her attitude she doesn’t expect me to return and doesn’t really care.

Be advised this is a long review: 2 stars is generous
I wanted to make sure I wrote this review when I was no longer bothered by this place.
Let me say I am a loyal customer to any establishment that works out, over the course of my dogs life 7years I have brought him on occasion. I’ve payed $ 25 for my dog and I always leave a tip.
I was a returning customer because the price obviously was a factor but they were not a bad place for a very local groomer. They did shave my dog completely bald once but he’s a dog it will grow back he just looked really odd for awhile
I will admit it has been sometime since I returned but the cleanliness of this place was unsatisfactory to say the least. I know it’s a dog grooming business but that’s not an excuse to have dog hair that has not been swept up from several dogs by the looks and wet floor hair mix on everything and the tubs looked as they haven’t been wiped down
It was Gross… But I looked past that and several red flags that I may want to just tap out and try a different groomer, still was willing to give them a try can’t beat the price!
I dropped my dog at 1pm and he was not ready to be picked up till 7pm when I called at 530pm he was still not ready. Now in fairness they had a pretty busy schedule but said they would fit him in… That’s an extremely long time for a dog to be in a cage. I asked promptly for the lady across the street as inquiry because they had a full day. And one of the groomers full on bashed her business. So I kept moving forward with these folks, if you can’t get a dog in and out by decent time it’s ok to refer business elsewhere for that one time.
When I picked him up he had been crying in the back very loudly!
I asked if he had been they said all day… In a annoyed manner. I brought my $ 25 plus tip cash and the owner said it was miraculously 45 $ but that she would take 40 $. I said did the price change? mind you I did Ask for the price before I left and it was 25 $. I put my 40 down and said pricing was on the card. Check the card this always been my rate… she gumbo thumbed through the cards purposely missing my card to raise a rate…
I have no issue whatsoever but raising your rate on me this way was so tacky and bad business. she was insistent to make a new card and put 40 $ on it (because the other card over the last 7 years got up and walked out of the card box). Communicate «hey this is a fairly old rate how do you feel about 40 $ ?» We shall do 25 $ this time but from here on out I have to let you know that rate will need to be 40(5) next visit «I will unfortunately never return to this place
I will take my $ 40 and tip to another establishment that is cleaner and more professional. As I soon as I got home my dog took the longest dog stance on a tree… He had been crying because he needed to take care of his doggy business!

dropped dog off at 9am, still wasn’t ready at 5pm. I told them I would just pick her up because I had to leave out of town. when I got there, Charlene started a hack job on my little shih Tzu. I was advised that I should have let them know I was leaving out of town. really? the woman helper there said it wasn’t her fault because she had to pick her kids up from school and run errands. Why would that affect my dog? when my dog was dropped off at 9am I was told she would be done right away because she was the only one there and no appointments. I wasn’t charged for the hack job on my baby, but we sure wont be back. 1^st time with my other pup was the same issue but I didn’t think it was a usual thing. I guess so.

I have been taking all of my dogs here for years. My Cocker Spaniel went here his entire life until he passed away last year. Whenever I would drop him off, he would just stroll in like he was at his friends house. When I would come back to pick him up, he would be just chilling or walking around like he was at home. My other dog is a Springer Spaniel and kind of a nervous dog. I wasn’t sure how she would do but they work their magic and she looks great every time, even when she’s long overdue for a haircut!!!
I just got a new poodle puppy and I’m looking forward to Charlene and her staff working their magic on our newest family member.:-)

Charlene does an awesome job.
Pros: Charlene seems like she cares about animals, she takes takes pride in her work, she always has a smile on her face, she has a lot if experience, she’s hands-​on with her business, and my Maltese always looks good/​great.
Cons: out of date system (no computer system and everything is done on paper/​pen, pricey $ 40 and up, usually not super clean inside, always busy (great sign though), and sometimes takes a long time.
Charlene’s shop has been the best groomer I have used in Stockton so far (and I used a lot).

They did an awesome job on my dog! I brought him in looking like Chewed-​bacca, and he came out looking so handsome, I didn’t even recognize him! It was my first time taking my dog to any groomer and they cleaned him up very well. I came in as a walk-​in, and even with their busy and full schedule, they could have turned me away and come back another day, but instead they managed to fit my dog in. They worked on him even after business hours. Now that’s what I call service. Everyone was really nice and my dog seemed like a happy camper. This place may not be for anyone who is looking for a fancy looking place, but they do a good job. It’s a family shop and I am a supporter of local businesses.

I am very picky where I leave my my bulldog even if it is for 5 minutes. I can highly recommend Charlene and staff. Lola is treated like a princess. She comes home clean and happy. She is always happy to go back and greets everyone there upon her arrival. I certainly do not have any complaints.

Took my elderly cat here for grooming twice now, and he’ll be coming back in a few months. They were very gentle with him and didn’t stress him out at all. Gave him an excellent bath, shave, nail trim, the works. I wouldn’t hesitate to recommend this place if what is important to you is kindness to your pet and getting the job done. If you care about a fancy-​looking building in a high-​end neighborhood, this place isn’t for you.

Better off doing giving my dog a bath. I dropped my dog off for a bath and a haircut. It should not take 8 hours for a bath/​haircut especially when I had an appointment. Also what I a most annoyed about is that it looks like they work with their eyes closed! My dog looks horrible because of the haircut they assumed was fine!

First time at this groomer. I recently got a small hairy dog and really had no idea how much to snip off. The ladies here were super nice and assured me they would make him look cute. They certainly did! Very pleased. $ 40 for the whole shebang — bath, nails, trim, brush, ears, etc. and a bandanna to boot! And my dog seemed happy. I will definitely return.

I’ve been taking all my animals (dog and cats) here for years and I love the service and price. They even trimmed my cat’s nails inside my car with no extra charge because their were too many dogs inside and he was very ill from cancer. I tried another groomer and it was a horrible experience so I’m never going any other place.

So I have taken two of my dogs here and I have been pleased each time. It seems that They really do care here and really want to please you with the grooming. I picked up my Shiloh after a cut and groom and said I was not sure about the ear length, she trimmed them up for me, I also told her I like the curly look rather than the straight look. she put spritzer on him to make him curly. I really felt like she wanted me to be completely happy before I left with Shiloh. My wife has taken our Buddy and the same with him. He came home looking adorable. the only reason I did not give them a fifth star is because they are a little on the expensive side. but when you have a good groomer in your neighborhood, you cant beat that!