Big Bob’s Flooring

I went to Big Bob’s for a flooring job. Just under 1000 sq. ft. I was really happy working with Dave and Sergio at the store. They bent over backwards to get me excellent prices on tile, carpet, padding and more! They are down to earth and very easy to work with. I had previously went to another flooring company and could tell they were very overpriced. Not at Big Bob’s! When it came to the installation work my wife and I were EXTREMELY pleased with the installers-​Daniel and George. The quality of their work was impeccable! They were very friendly, honest, experienced, and their work reflected these values. They even helped with moving some of our furniture. I wouldn’t hesitate to recommend Big Bob’s and would gladly buy from them in the future. By the way, we saved thousands of dollars with this company compared to the previous overpriced estimate.
Chuck S.

Sergio and his install crew, excellent and fast…
Thought I had 2 weeks to doll-​up a little 2BR house for a family member… well that was cut to 6 days for all work to be completed, re-​carpeting was one of the jobs.
Here’s the timeline and it couldn’t have went any smoother.
From time I talked to Sergio at Big Bob’s Carpet:
Picked out carpet&pad by 5:45 pm Thursday ⁹⁄₃
Paid next morning Friday 9:30 am ⁹⁄₄
His installers (Onan&Nathan) onsite at job 10:30 am Friday ⁹⁄₅
Completed/​Done with job (72 yards carpet&pad) by 1:30.
Again, Good Job and Thank You.

This place is a joke, I would recommend go to carpet land instead of this place. Sergio is a big but thread who does not have any customer service skills. Maria is a joke to, my wife called early in the morning and she said she would call back and nothing. I called and have no clue at all of her calling. Go to carpet land and see tina

The store itself is nice and good pricing. However, the person (Daniel) they hire to install the tiles is terrible! He was very unprofessional. They left a huge mess in my house every day that they came. He left twice each day to go work on someone else’s house! When he would leave to go «quote» someone else’s house, he would be gone for 1 – 2 hours. He would end up staying until 8 pm at night because he messed around all day. He never once showed up on time. He would tell me to be ready at 7:30 am and arrive at 8:30−9! It was three days (200 square feet of tile) of 12 hour days … And him leaving randomly. It gets worse– I had to tell him to take the dishwasher out and tile underneath, when he put y he dishwasher back in he said it might leak! My dishwasher was perfectly fine before he touched it, and I told him that! He quickly said it should be fine. I woke this morning to a puddles of water underneath my sink! I know have cabinets that are damaged and had to call a plumber out to fix the leak!

I purchased a brand new home and was very nervous about letting anyone modify it. Sergio was great in assuring me it would be fine & helping me select laminate flooring. He was able to schedule my installation promptly & it was very affordable. The installation crew (Daniel & John) were great and did a beautiful job. The day after installation, we had a flood and all my beautiful floors were destroyed. Daniel and his crew came right back and took all the flooring back up and now, a few weeks later have reinstalled with the same epic quality as before. I would absolutely recommend Big Bob’s Flooring to anyone looking to replace their flooring.

I don’t live in the area but needed flooring for a rental property in Stockton. They were very helpful and explained the different kind of floors to us and what they recommended for a rental. The installer Daniel was fasts and did an excellent job. My tenants are happy and I saved a ton of money compared to other flooring places I had gotten quotes from. I would recommend them and would use then again.

Horrible! Service! I’ve been helping my Father remodel his first home and have been designing all aspects including flooring & Carpet. First my Pop’s goes into Big Bobs and they try and sell him on their cheapest quality of carpet saying they were giving him this huge discount. (took the remnants of that carpet to 5 different carpet stores, all said its their 0.99 cent carpet!)
I go back with my pop’s to look for better quality, they refused to lets us order any carpet staying it would be too costly?! Then we finally find something in stock there… we needed 55feet, their tag stated it was 60feet… pay for it they roll it out and its 3 feet too short!!! No sorry, No what can we do to make this right… NOTHING but oh we have this other carpet but it would be an extra $ 500 dollars than you already paid?! What? Um no, then the owner come’s up to me while I am talking to my pop’s about going somewhere else and says «is it for you?» I say no, its for my Father… she says «That’s what I thought»! For Real Great customer service, good job cuz you just lost this sell!
Thanks to Flooring liquidators, we not only could order the carpet we wanted which was way better quality it was order and in store within 3days! + we saved over $ 700!!!

Called yesterday to ask gor a quote for hardwood refinishing. The old lady that answered the phone started explaining that the glue was expensive and went on. I explaind i was only looking for a quote on «refinishing my hardwood flooring». She asked me to hold and transferred me to someone else. We made appointment for next day at 11am. Asked a relative to attend appointment since i live out of state and this is my rental home. They never showed up. So i call at 11:15 and the gentelman who answered advised they marked the calendar wrong. and could be there in 10 minutes. He arrives to tell me they dont refinish hardwood and suggested i just put laminate over it. Horrible experience, waste of time, clueless !!

I’m not from the area, but I have a rental property in Stockton. I didn’t know who to call for flooring so I just Unilocaled a flooring place and crossed my fingers. Well, the verdict is good. I went into Big Bob’s and got carpet for .68 sq foot. The house is about 1800 square feet with most of it covered with carpet minus the kitchen and bathrooms, and with padding, I think the total came out to only $ 1,500 or so. They had some contractors come out and got the job done in 1.5 days. OMG, the work was amazing. They did a great job and were super quick. So, to replace all of the carpet int he house plus the flooring in the bathroom only came out to $ 2,500.
I am moving in to a new office space in San Jose and am going to use them again. I was just planning to purchase flooring from this place when I was in Stockton, but I loved the whole experience so much I’m going to hire the same contractors and buy all my flooring from Big Bob’s again!

I used Big Bob’s to carpet a rental home. Compared to another major carpet retailer their price was very good. I was able to purchase the carpet on Saturday and get it installed on Sunday and it looks great. I also had some floor damage that the installer, Arnold, was able to fix for me and he did an excellent job. The customer service I received from Sergio and Arnold was great. I’d definitely return and recommend them to others.

A few years back, we needed the carpet replaced in our rental. The ENTIRE house in a matter of days. There was dog vomit stains, pee stains and Lord know what.
Big Bob’s hooked me up with an outrageously low price for padding and carpet, gave me a number to an installer and 2 days later… done.
CAN YOU FUCKING BELIEVE THAT!!!