AT&T Authorized Retailer

My iPhone speaker pretty much died and I heavily rely on my phone for work. The store was operating with only two employees on a Saturday at approximately 6:34pm (4÷23÷16). I signed in and waited for a rep to become available. The woman working was helping a family upgrade to new phones and the guy also working named Tavion was helping two women who after waiting patiently for 30+ minutes discovered they were his family members and started yapping away in my guess Tagalog. The conversation was more than a customer concern. It was more family related. So after more time he finally comes over to ask what I need. I said my phone is malfunctioning and he sees its an iPhone and was like oh you have to go to an Apple Store we don’t take care of those here. I asked if he could diagnose it before driving all the way to the nearest Apple Store which is in Modesto. He said we only fix androids you have to go to apple or call apple care but we don’t do that. Like why am I paying for AT&T insurance if Apple has to fix all my concerns. Complete BS!
Seriously after an hour of waiting… Perhaps if his family wasn’t in the store he could get more work finished and less frustrated customers.

Please DO NOT GO to this place! This is an authorized retailer not the actual ATT company store. The service before sale is good but after that is Horrible! They will treat you like you haven’t bought anything from them before. Purchased an accessory from them few months ago that was supposed to have a lifetime replacement later turned out to be «discontinued.» Told me to do the work to get the replacement. I was turned away even though I’ve received a call from them about coming back to get my replacement. Not even a curtesy call or anything about item being discontinued. I’ll be reporting them to the parent ATT company about this practice. You’ve been warned!!!

Great customer service. Brittney and Trever were very helpful. I will definitely go back for all of my phone needs. They even open the door for me.

If I could give them zero stars I would. I don’t even understand why there’s a store in the first place since every time I go there, the sales associate refers me to go online or just call AT&T directly. What exactly do they do besides stand around in the store and say their system is down or what ever BS reason they can’t fix my phone line.

Typical terrible AT&T customer service.
Also they lied to me about their insurance plan. I pay a monthly cost so that I can replace my phone whenever it breaks at no cost! sounds great, right? Except to be able to replace the phone I have to pay and additional $ 200. Why am I paying a monthly cost is they are going to charge me $ 200 to replace it as well?

AT&T on Trinity Parkway located in Park West Place shopping center in Stockton, California.
Unilocal Challenge ³³⁄₁₀₀
This review is mainly for the awesome customer service I received here.
I come here mainly to pay my cellphone bill and U-​verse bill. Or if I have any problems with my service or bill. I dislike talking on the phone with any automated service. I like to actually talk to a person not some bot.
When you arrive you sign in and it’s a first come, first deal process. I come at random times and I never have to wait long.
So far I’ve been helped by Kevin, Janix and Travis. Each time I came here, I left satisfied. I normally go to the AT&T main hub on Pacific and Robin hood. But as of late the wait time is getting a bit crazy.
At this location on the far left corner they have kiosk to pay your bill. But it only takes cash, so for Atm/​credit. You have to pay at a register.
This location is pretty small so they won’t have all the latest and greatest stuff or gizmos and gadgets that came out within the past few years. They pretty carry what sells.
So yeah, I’ll be back next month to pay my bill.
Vincent D aka VD aka Vebola aka Vincent Vega.
Always, Enjoying the simple things in life.

This AT&T location is awesome better then any of the others that I have been too. At least the sales representatives know what they are talking about and get the correct information. I always have had good luck there at that specific facility. The last time I was in there they told me that the store would be closing at the end of the month which was Jan of last year. Not quite sure if that is true. I hope not because this location is easier to deal with then the one on pacific avenue.

Perfect location. Surrounded by shops and fast food. The store is always clean and the customer service is top notch. Completing a transaction normally takes a while, like any other AT&T store, but the wait time to be help isn’t as bad as most. Josh helped us a couple of times, super friendly. There is also this Chinese girl, (this is so bad of me, because I can’t for the life of me remember her name) She is a very sweet girl… She remembers our names every time we come in. That shows great character! What a sweet heart.

Better service at this location, since I already knew what I wanted I was pretty much in and out.
The store isn’t has big as a few others in Stockton but they do have all the same phones etc etc. Not as busy as the Pacific Ave location since it is pretty deep down 8 Mile but people were in and out with their things. I was helped by someone who was very helpful.
Got what I went for and was given great information that My phone was free since I was legible for a free phone :))))
Very helpful, answered all my last few questions and gave me a few tips on how to not kill my data plan.