The Blue Lake Group LLC.

Deleted

Eva H – Customer since 2014
BBB CASE ID: ********
On June 10, 2014, you provided the following information:
(The consumer indicated he/​she DID NOT accept the response from the business.)
Following Blue Lake Group’s botched bathroom tile installation, I went against my better judgement when I reluctantly agreed to let them enter my home for a second time, to repair the damage they had caused with the initial installation. Obviously, this was to be done at THEIR expense, NOT mine. A company owner, Rick Lavigne, came to my home to confirm the bad workmanship & to guarantee that they would make amends & would issue me w/​a full refund for the tiles & materials that I had to repurchase — w/​out any fuss. I provided Blue Lake Group (AKA Georgia Superior Restoration) w/​receipts, as agreed, amount totalling $ 484 for replacement tiles, grout, etc. Upon completion of repairs, I realised that their worker left my home taking w/​him the remaining tiles which were left over from the job. He left my premises w/​my property, w/​out my consent or knowledge! He stole my property. Blue Lake Group have declined to reimburse me the $ 484 AND they have around $ 150 worth of tiles they stole from me. I was referred to this company by Red Beacon in Georgia, who informed me that Blue Lake will only reimburse me $ 210, claiming that I had purchased tiles which were an upgrade from the original tiles which they had damaged. This is not true! They are fully aware of how expensive tiles are — they knew this when they damaged my original expensive tiles. I had to do a lot of running around, costing me additional time, money & gas to pick out & locate these items AGAIN. The change I had to make was replacing tiles which were unavailable at the store at the time, so I had to substitute. The discrepancy is minimal & they are clutching to this excuse in a dishonest & transparent attempt to wriggle out of their obligation to reimburse me fairly for the tiles & materials which THEY damaged. I am not willing to accept this loss. Blue Lake Group/​Georgia Superior Restoration have proven to be untrustworthy, dishonest, hostile & intimidating, unreasonable & unprofessional. When I called them, in an attempt to collect my money from them, Josh Lavigne, another owner of the company, yelled at me and hung up the phone. I refuse any further direct contact w/​any member of Blue Lake Group and, Red Beacon have not been any better! Red Beacon had offered to have Blue Lake return my stolen tiles but, that has not happened. Just more lies and empty promises. I don’t trust Blue Lake & I don’t believe them! They have proven themselves to be liars & thieves! I provided them w/​receipts, as they requested. I expect my FULL refund in the amount of $ 484. I am surprised & disappointed to see that Red Beacon has taken sides & declared a stalemate. They did, however, suggest that I file a report w/​police against Blue Lake Group regarding the stolen tiles. As far as I am concerned, they are all a bunch of crooks who ripped me off w/​out hesitation or remorse. I would like to send out photos of their terrible workmanship for all to see, as well as a warning to STAY AWAY FROM BLUE LAKE GROUP/​AKA GEORGIA SUPERIOR RESTORATION, and even Red Beacon!
Additionally, I sent Blue Lake and Red Beacon pictures of the damage to my furniture caused by the contractor, due to his carelessness as well as pictures of the substandard work done to restore the bathroom wall which had to be torn down when the bad tile work was torn down & reinstalled. Both Blue Lake & Red Beacon in Georgia have failed to address or respond to this matter, as well. Prior to Blue Lake Group commencing any work, I had just had my entire bathroom newly renovated by another professional, only weeks earlier. I spent thousands of dollars replacing every item with new marble top vanity, wc, shower doors, fixtures, etc., installing new ceramic floor tiles, as well as having the ceiling & walls repaired, sanded, built, replaced & freshly painted. The walls which Blue Lake Group messed up, were immaculate & impeccable before THEIR contractors completely stuffed it up!!! Is this any way to run a business? This may end up, ultimately, becoming a matter for the courts. I am not prepared to get ripped off and simply cop it on the chin. I have read numerous bad reviews about Blue Lake Group and I agree that they are a pack of liars. What they lack in integrity, honesty & ethics, they make up for in incompetence and a complete lack of communication skills! Customer service goes right out the window!
As of June 17, 2014, Blue Lake Group has still not paid me the promised reimbursement in the amount of $ 484.87 nor have they returned the property which they stole from me!

I found this company through Red Beacon. I hired them to repair my house after flood damage. They asked me to go with them outside of Red Beacon because they would guarantee the work for longer and they didn’t want to pay them a referral fee. From the moment that Rick stepped into my house he was full of lies! He told me that the job that they would do would take 7 – 10 days. The job ended up taking a month and it still looked crappy! Not to mention that we missed our vacation dealing with them. I even paid them about 2k more than another company that told the truth about it being a 4 week job. There were days that no one showed up and they didn’t call! I had to call them to see if anyone would be coming. Although he told me that they had over 100 employees! If you have that many employees and one called in that shouldn’t stop the show. I paid them an additional $ 500 to fix a water leak that I had near my patio door and water was still coming in afterwards. I sent them pictures and emails asking them to come fix it and no response but as soon as I tell them that I was going to write reviews I get a response immediately. Rick came over after that and «fixed» the problem! Yeah right! He came and did a piss poor job. The floor was still bulging. I had another company to come in to fix the floor and underneath was all kind of black mold from where water was still coming into the house. If I could post the pictures on here I would. Please save your money and time and choose another company because Rick, Josh, and Crystal are all a joke and liars! They really need to work on their customer service and honesty.