Humphrey’s Insect & Rodent Control

I have been a customer of Humphrey’s Insect & Rodent Control Inc. for 15 years and was happy with their service, However, during the last 2 years, I noticed a slow but sure deterioration in the service. Appointments are made then not held. The technicians come too early or too late. Especially the office personnel doesn’t really seem to know what they are doing as there is no consistency in their communication. Sometimes, one would be contacted by phone, then by email, then not at all. Staff member don’t really know what the others do. I hope Humphrey’s Inc. will improve their service fast as I am seriously considering switching to the competition!

About 2 years ago, I came across probably one of the homeowner’s worst nightmare… a mouse!!!
Let me tell you that I have a phobia for anything that looks like a rat (that means I also hate squirrels, guinea pigs, hamsters, chipmunks)! I’m also very OCD so I was so upset when I saw the mouse in my kitchen (how typical right?) just before I was heading to work one morning.
My sister in law had mice problem in her basement and she recommended Humphrey’s since she haven’t had a problem since she used their services. We called Humphrey”s while the mouse was still underneath the fridge and I was still hysterically crying out of fear and covered the fridge are with huge boxes (pls don’t mind my silliness).
Within 3 hours, Humphrey’s came to my house for a consultation and found that the mouse crawled from one of the vents from the basement, actually he chewed the corner of the sheet rock to crawl himself out and they found some droppings in the basement as well as found that there are open holes (DUH!).
He recommended that we put these black boxes where they have poisonous baits inside and only a mouse can crawl into it. Once they eat the bait, it will make them dehydrated and force them to go out to look for water. Within few hours, they will inflate because of the poison and die somewhere out there but not in your house. They usually put these boxes in the basement where it’s easier for them to crawl into your house as well as in the garage. I told the guy to go ahead and put them NOW but he said that he will come back in 4 days to install and to seal the holes in our house. This was my reaction:
ME: «wait a sec, what do you mean? Are you saying you will be back on Saturday. but what about the mouse in the kitchen?»
HIM: «Sorry lady, we exterminate using these boxes but we don’t chase mice»
ME (MY FACIAL REACTION): :-/​
I had no choice but to wait for my husband to come home so he can deal with the mouse. Long story short, the mouse came out, ran into the bathroom, hubby goes into the bathroom after I brought him the plunger (still frantically crying especially since I fell down the stairs… and im bleeding), and kills him!
It’s been 2 years since the incident and I haven’t seen a mouse, but there are traces of bait bites in the basement. Need to continue to seal those little holes. We signed up for the quarterly service check up and they do a good job of following up with a phone call to remind you and schedule the appointment. They always come on time.