H&R Block

Awful customer service and the cost is an absolute joke.
I have been a customer for over ten years and will never return to H&R block after this year.
The manager, Jim, was asked to explain the cost of my tax return since last year it was close to $ 600 and this year I was being quoted over $ 500. Last year I had filed 3 different states among many other things and this years return was much more simple. His response, literally, was «I don’t know what to tell you mam». He then stated it was a lot of «paperwork», which I can assure you was not the case. He also told me my «tax professional» would call me regarding my concern and, Andrea McGuire, never did. She claims she emailed me, however I never received those emails and they were not in my spam, which is pretty funny since her and I had emailed plenty of times back and forth.
Last year when I arrived after driving an hour to stay with this office since I had used them for 9 years prior to moving away, I was rushed out of the door within a half an hour and it took over a week for my paper work to be loaded in. All of my personal information has been in the system for years so it’s simply adding my tax info. This year I told them I was unhappy about that since the previous years Andrea had sat down with us and finalized the return prior to us leaving. I was assured she would handle it promptly like the passed years returns had been. I dropped off my paperwork and 4 weeks later it was finalized. Granted I did add some stuff the week after I dropped off my paperwork, but 4 weeks? Unnecessary and clearly not a concern of theirs even after I addressed it with them.
I advised them of my displeasure as well as corporate headquarters and corporate said they would reach out to the manager, Jim, to see if he would give me a discount. He denied giving me a discount of any kind. Corporate is however sending me a $ 75 gc incase I choose to use a different H&R block next year.
Customer service is key folks and this office surely lacks it. Do yourself a favor and choose a different location or a different «tax professional» all together. The cost, again, is outrageous and 4 weeks for a computer generated system where all your doing is plugging in information… please!