Walmart

Everything seemed fine in the store. I ordered tires online and had them mounted/​balanced/​installed on my car, showed up, had to wheel the tires from the pickup station to the tire department and then an hour later my car was ready. It wasn’t until I got home that I noticed all four of my wheels had been scraped and gouged. Not even on the outside where you’d expect it from the wheel weights but toward the center of the spokes.

I didn’t enjoy this Walmart. Came in for bulk candy because the closer one didn’t have it but this one didn’t have it in bulk or regular bags! what the hell! Also the self checkout machines suck. Not to mention some of the shoppers acting like 3 year olds. Never again!

The good number of associates seem very willing to help you with a smile on their face on the sales floor. However having the break room by internet pick up is not such a great idea. Especially when you press the «help» button and it takes 10 minutes for an associate to come. Meanwhile at least 20 employees are wandering in and out offering no assistance. Not to mention, when I pressed the button, I got cut in front of by a old lady with no pants when I was in front of her.

Love this Walmart. I have been coming here for years and have never had a problem here with anything.

Worst customer service ever! Especially the old lady manager! Doesnt even talk people nicely when we have a problem.

I like Walmart. It is, without a doubt, the best place to buy drugstore and sundry items, laundry, etc.
However, when I need to be in the store for more than about 15minutes, I pull out my handicap sticker and go looking for an electric cart. When there is a cart available, which isn’t often, the carts seem to be plugged in to charge. Today, for the 2^nd time in a row, the cart DIES about halfway thru the store. 2^nd time in a row! How is that possible? I talked to the on-​duty Manager who said they were trying to get more carts. Well, this is the same line that I got last year!
I don’t think the Store Manager or District folks get it. There are a lot of people who need these carts, and in many cases, I believe that they will just walk away if there are no carts available.
The cost of these carts can’t be insignificant, but when I go out of my way to go the store up on Newhall Ranch, there are generally always carts available and they seem to be well maintained.
I’m now «over it» and will never go here again!

Typical Walmart. Old and dark. No bags though! Only plus for me to this location is the formula isn’t locked up in a glass container. So I don’t have to spend 20 mins waiting for the employees to figure out who has the key.

The Customer Service managers Sharon and Dustin helped me out SO much and were so patient. I appreciate them so much! The Walmart overall was tidy and organized from what I saw, and all of the employees were really nice– eager to help and say hi. I highly recommend this location.

Busy store. The only main drawback is their location. I think it’s in the unincorporated section of l.a. County, do you have to bring your own bags. They have most everything. But check online. Even at
… Some of their own items are cheaper online and they will price match it got you on the spot.

Needed a drill bit I forgot to buy at Lowe’s this weekend, didn’t want to drive back there and as Walmart is close to where I’m helping a friend fix up her new home I looked online and it said the size I needed was available in store. So I drove over, they were out, I asked 3 different people to see if they had any in the back, the first 2 said they would find someone who might know but never did, and the 2^nd one was a manager! I heard him call for help in the dept. but no one actually came.
The 3^rd person had one of those readers that were able to determine none in the store, why didn’t the other 2 including the manager do that? LOUSY service overall, and the online inventory dept. obviously isn’t up-​to-​date.
When I went to Customer Svc. to return another item the clerk asked how it went today and I told her, then she totally ignored me, didn’t even make a token comment or ask if I wanted to speak to a manager or anything, guess it’s par for the course.
Don’t use Walmart in-​store usually so don’t know how this compares to their average.
I have ordered things online both shipped to home and recently to this store for pick-​up, that worked as promised however, person who says it takes too long to get your item for pick-​up is right: you walk to the very back far corner, ring a bell and wait… and wait.
Still delivery is free that way and my item was not avail. in store so I wouldn’t complain.
There is a huge selection of items, one of the few places you could grab anything from food to a foam mattress in a pinch if you’re not fussy about what kind, just don’t expect service or for accurate info on stock.
Wish stores in Santa Clarita/​Valencia had covered parking since it was 117 degrees inside my car by the time I got back, but that isn’t WalMart’s fault, but it does make the experience more unpleasant overall.
I’m concerned about the review that said their CC was hacked after using at this Walmart, so for now I’ll probably stick to small items for cash. I have noticed that stores here check your ID against your CC more than most, wonder if there’s a general problem? When I asked a clerk about it at BBBeyond she claimed not to know, just to be looking out for our safety.
Don’t see anything on the Sheriff’s website or local papers about it, but be careful leaving valuables in your car if they’re out of sight, I do see that thefts from car are higher than avg. here in the Valencia Marketplace area, which draws people from all over.

I wish I could give this pharmacy a negative five stars! The level of incompetence at this Walmart pharmacy is UNBELIEVABLE! I real ant even believe that they let these people handle prescriptions !!
I’ve wasted at least two hours at this place trying to fill one prescription !! To top it off the pharmacist never even told me how to take the medicine, she spent 10 minutes with the customer ahead of me telling him how to be a pharmacist (WTH) and less than a minute telling me that she didn’t have a clue as to why they charged me (and not the insurance company) for my medication. Then I had to get back in line to get a refund for the pharmacist error, which took another 15 min. UNBELIEVABLE

Walmart is Walmart. Nothing much to say. This one is conveniently located close to I-​5 and has good prices on ammo, booze, and neck pillows. Hey! Stop judging me!
Anyhoo, it’s a nice clean not too crowded Walmart and has a Mickey Dees too.

I had purchased tires online (not from Walmart since they didn’t carry it) but glad I brought my tires to this Walmart for installation. A tech named George helped me out, he was very helpful in explaining what I am getting charged for and how long I should expect for his team to finish my car. No complaints here so far, ask for George.

I am giving the automotive center a five, though I realize that this review is for the entire store. And the reason that I am giving the automotive center a five is because of Sergio and George. I went to get my big diesel rig serviced before I headed out on a 5−7k mile road trip. Most quick change oil service places don’t do diesels, especially those that are 13 quart engines and weigh four tons. I have tried, and most of the competitors tell me to go to a diesel specialist or a truck stop, where they tell me an oil change/​lube, and fluid top off service costs 190. Huh? 190? You have to be kidding! So where do you go when you wanna see if you can beat the system and do it a little cheaper? Wal-​Mart! George walked me through the aisles showing me the best stuff for my rig, citing that if I bought my own oil and filter, that they would reduce the already low price. (I spent less than half what the diesel mechanic and the truck stop quoted me.) Only downside was that the oil I wanted was out of stock, and they didn’t carry the filters I needed. So I picked a different oil and grabbed a filter from a nearby autozone. But from there, Sergio took over. Servicing my vehicle is not nearly as simple as most. And a fifteen minute service job turned into over an hour, and not because he didn’t know what he was doing, but because he is a perfectionist that wanted to make sure the levels of everything were exactly where they were most efficient. He even got back under the vehicle to drain a little oil out when he saw that it was a smidgen over on the dipstick. Most quick serve auto places would have just let that slide and not told the customer. He filled all my tires, my windshield wiper fluid, and made sure everything was ready to go for my trip, and on top of this, he smiled and talked to me the entire time, even though I was helicoptering around like a pesky fly, cause I didn’t want to sit in the waiting room, and he didn’t seem to mind at all.
I’d give their auto department a five star, the store probably a three or four. I wasn’t expecting them to have a wide selection of diesel parts, so I wasn’t too miffed that they didn’t have everything I needed for my vehicle, or that their key cutting department didn’t have any keys for my make of vehicle, but I don’t feel compelled to give the store a five when I came looking for about six or seven items, and they only had three or four in stock. Bathrooms were clean though, and it was super low key and not busy at all, which is unusual for Wal-​Mart, no lines too! Beats the other Wal-​Marts in the area by FAAAARRRR (Panorama City is beyond terrible, Crenshaw is too tightly jammed into too small of an area, which makes the parking terrible and the store built on many levels which leave you going up and down the escalators with your carts, and the Torrance one is always super busy. Would give Panorama a one star, Crenshaw/​Baldwin Hills a 2 and Torrance a 3, making this one the best in the area, if you can tolerate the drive all the way up to Stevenson Ranch.)

VISION CENTER: this is only for the vision center, not the rest of the store. I usually go to the Walmart on kelly Johnson pkwy in Valencia but the employees in that vision center are soo rude, in person AND over the phone that I just did not want I deal with it anymore. I came to this Stevenson ranch Walmart vision center and had a 100% better customer experience rather than the other Walmart! The girls here are soooo friendly and helpful! I was so relieved! I recommend this location if you’re needing an eye exam or anything to that nature! :)

Walmart is always great. Lots of choices to choose from & the prices aren’t that bad. The only part I really don’t like is that there are always LINES. They have tons of registers, but somehow everytime I go it seems that 2 or 3 are open.

This Walmarts pretty nice it’s not real busy like all the others it’s clean straightened but the only thing the bathrooms are very dirty just remember you’re in Los Angeles County and you have to bring your own bags I’m from Kern County and we always forget to bring the bags when we come here LOL

The pay online and pickup store thing is a joke. In the time it takes you to stand around and wait after you use their touchpad to call an associate (about 10 mins), to the time it takes them to find your order and bring it to you (another 15 – 20 mins because no one can actually find it where it was supposed to be in the back because «someone must have moved it»), you could have found it yourself in the store, stood in the checkout line and been home. Twice. Do yourself a favor, don’t do it.
Another «why do I even come to Walmart» moments. No thanks.

Store Manager: Bernard
I’ve been shopping at Wal-​Mart because their value-​driven and their personnel have good customer service.
T THEIR MEN’S DEPT. PERSONNEL’S CUSTOMER SERVICE HORRIBLE!
Whatever happened to good-​honest customer service? This is going on for almost three weeks now that I’ve wanted to buy two pair of Khaki George pair of pants but seems to me nobody wants to lift a finger!
I’ve approached Bernard and he told me that next time to ask his store assistant manager’s to help me out. Nobody seems to want tho assist me! I’ve spoken to Rose and Fred and several personnel and they don’t seem to care. Now Rina is taking my request and following up with my request so let’s see how this goes. To be continued!

I know everybody wants a Walmart located close by to do all their shopping at once. I am fortunate enough to have this one!
This Walmart is located in a huge shopping plaza!!! I mean this plaza has everything u are looking for!!! (Toys r us, Urban home, Ross, Marshalls, barbecue galore, Bed bath and beyond, staples_​_​just to name a few) If you’re on the I-​5 just exit Lyons/​Pico make a left at the light and go down to the old road make a right –tadaaa!
Let me clarify that they did ban plastic so if you have your Eco friendly reusable bags at home sure you bring those with you. If you forget (Paper bags are 10 cents each).
One thing I hate however is the 10 – 15 different registers that are lined up and not put to use. (I have only seen one or two in action) I guess customer service is not the number one priority here. As it is the company is offering the lowest price they probably won’t bend their back for u either! Sucks! I hate waiting in long lines. But the self check out option helps out most of the time!