Waste Management

We live in Middleburg, VA and have had WM for the past few years, but over the last year their service has gone from ok to horrible. Trash it picked up by WM and recycling by a contractor they use. We started getting missed pick ups and I’d call and let them know it was never picked up — we have a very long driveway (¼ mile), so it’s quite annoying when I have to drag the cans back each time they miss a pick up. This went on for 6 – 8 months — with recycling getting picked up about 50% of the time and trash about 75% at best. I’d call in and it would get «escalated», but no change in service. It got worse to the point where the trash truck was now picking up both trash and recycling. Averaging about 50% trash/​recycling pick ups. I’d call in, chat and send messages via their website — no change and no response via emails — just «we’re sorry to hear that» canned responses. Finally cancelled service last week with the representative from WM not appearing to be concerned about losing a customer. They failed to pick up recycling yesterday once again, but we’ve switched to a locally owned business and am confident they will provide better service.

I currently reside in Manassas, VA and by county law I am required to recycle. I contacted Waste Management to provide both trash and recycle service. Waste Management was very prompt and professional in providing the necessary cans on time with a fair price. The problem lies with the sub-​contractor Waste Management used in my area. I had trash pick up on Monday and recycle on Wednesday. I admit I didn’t know about the Wed. pick up for recycling until late in the contract period. However, early in the contract period I saw the sub-​contractor (VHI, or VMI) throwing both the trash and recycle in the trash truck on Mon. A couple of weeks the sub-​contractor ignored the recycle bin and left it on the street. When I called about this I found that the recycle pick up day was Wed., and I was told to leave my recycling out for a pick-​up on Wed, or at the latest Thurs at noon. The sub-​contractor never arrived to pick up the recycling, instead the following Monday the crew once again threw the recycling in with the trash. At least the trash was picked up on a consistent basis, else this would have been one star.