Motorcycles of Dulles

Bought a new BMW R1200GS from MoD this week. Nice guys and went the extra miles to get me a good trade price and OTD price on the new bike. Special thanks to Ken, John, and Todd for being so great!

If you are in the market for a bike or need service on your current bike you cannot do better than Motorcycles Of Dulles. I have purchased two bikes from them and I have nothing but good things to say about both transactions the key to any successful business is its people, and the culture here is customer service oriented. Sales are very important as first impressions are huge, but it is service that creates a long term customer. Ken is excellent to deal with in all aspects of the sales transaction. He is honest and straight forward in all of his dealings, in addition he is one of the most knowledgeable people I have dealt with, not just on specific product but the motorcycle community as well. In Finance John very professional and have always gone the extra mile to do it right, even when you ask for something outside the box. Also Service dept. They always performed service and repairs right and in a timely basis. These guys won’t let you down.

Dropped by the shop for the first time today. Super friendly atmosphere and staffed by seasoned pro’s. I will be back when I need service on my R12RT.

I just traded my Tiger 1050 SE for Bonneville T100 with these folks. I had to give up the more aggressive (and fantastic) Tiger for personal reasons.
Both Ken and John were understanding and worked with me to get the appropriate moto I wanted for my simpler, shorter retirement rides these days. Both fellows took a personal interest in my needs from the days wandered their floor through license plate transfer to my new moto yesterday. Plus, the service dept. was there backing them all the way!
If you need service, get it here. If you’re buying, deal here. If you’re wanting free pizza as you look over the floor bikes, get it here.
Why would I know?
I’ve been in a host of dealerships since I bought my first Triumph in 1970. Experience matters… and they have it and I recognize it. You will too! ;)

I purchased a used Triumph Thunderbird from here, last October. I’m a new rider and this was my first bike. I won’t spend time talking about the bike, but suffice it to say, it’s amazing.
I found the bike on the website and went to their old location in Manassas to check it out in person. Overall, it was a good experience (any vehicle sales experience is a bit stressful and there is always pressure). Compared to previous experiences purchasing cars, this was relatively laid back. As a new rider, Tisch took me over to the parking lot nearby so I could test drive the bike in a quiet area. After deciding to purchase the bike, I waited about an hour for the staff to get all of the paperwork together.
The bike was delivered about a week later to my place in DC. The guys who dropped it off were nice — pretty quick, too. They asked if I had any questions about the bike and then took off for the next delivery.
After about a month of riding, I started having an issue with the bike. Now, remember, this is a used bike that Motorcyles of Dulles (at the time, Triumph Manassas) had purchased and repaired. Overall, it was in great shape (at least as far as I could tell). The problem had something to do with the gas tank … RPMs started dropping at a traffic light and bike would sputter and then turn off. I called the shop and they said they’d have to take a look at it to really know what the issue was (was difficult to diagnose over the phone). Since it really wasn’t rideable, I said they’d have to come pick it up. This is really the only reason I give them 4 instead of 5 stars. After only owning the bike for less than a month, they wanted me to pay for transport (about $ 150, if I remember correctly). Now, this bike didn’t really have a warranty since it was used, but 30 days within purchase was a bit ridiculous. After quite a bit of discussion, Tisch finally agreed to pick it up and fix it for free. I wish I wouldn’t have had to spend that much time arguing my point, but I respect that he decided to work with me since there shouldn’t have been any issues with the bike that quickly after purchasing.
An employee picked up the bike soon after and they figured out what was wrong with it and fixed it at no cost to me. I appreciate a business who stands by their work and the products they sell. In my opinion, it goes a long way and I look forward to having a relationship with the team at Motorcycles of Dulles as I get more miles under my belt. If you are in the market for a BMW or Triumph, I recommend stopping by and talking to Tisch.

I have purchased my 2014 BMW F800GS beginning of August (2015). I was searching through the whole country for one with the right price, configuration and condition. Motorcycle of Dulles had exactly that .
I was very happy to find one locally. Once I visit the store I really love the beautiful showroom. Too many beautiful bikes :).
John Tisch and Ken Davis make this all possible for me (they are partner of the company). It was easy, professional and fast. And also John provide me with really fantastic extended warranty coverage.
Definitely I will be recommending Motorcycle of Dulles to my friends and neighbors. Thank you again and I will stay in touch when it’s time for my first service on my F800GS.
Thank you

I am updating this post to provide feedback on my review of motorcycles of Dullesi will say they have moved back up to a 3.5 (rounded to a 4). I am sure after the next couples services, which should be smooth and efficient, I will be back at a solid 4 rating. Since my last post I had spoken with the dealership owners and discussed the issue at hand. Owner John T was responsive to my concerns with the service provided. We discussed what the issue were; essentially I was assured that this was error on their part and that they were correcting the issue and making adjustments to ensure these issues did not occur again for future customers. John seemed genuinely concerned and wanting to correct any perceptions I may have had with the company and their service. He reassured me that this was mistake and the it rarely, if ever, occurred. They were able to quickly assemble the bike and have it inspected and ready for pick up the following day. Based on the reaction of the John in sales and owner John T response to the issue and corrective action being taken to better the tracking, assembly and delivery of service items, I will continue to utilize motorcycles of Dulles for future service. I will work with the business, specifically service, to begin establishing a trusting customer service relationship. Of note: the bike looked and ran great! I am a big believer in owning ones mistake and not making excuses. The shop did just that and I appreciate it.

If you are serious about purchasing a motorcycle go see them. Their Customer service is second to none. From the sales department to the parts and service department they want your business and will do what it takes to win it. Most bike shops purport to care about the customer but Motorcycles of Dulles really believes in one on one customer service. Be nice to yourself and visit this shop. If you are in the market for a BMW or Triumph there is no need to go anywhere else. They have a very nice selection of near perfect used bikes also. Go see JB or Ken or John or Jim all of them are professional and the kind of people you want to know.

They opened early so I could drop off my bike before work. Polite and good service. Quick turn around. Fixed everything and cleaned the bike.

As a new rider over 50 looking for my first bike I was drawn to the nostalgia of the Triumph Bonneville. Their sales representative Geoffrey, provided me with a stress free enjoyable shopping and buying experience. Geoffrey also gave me advice and suggestions on improving upon my non-​existent riding skills and how to extract the greatest enjoyment from my new bike.
I bought the bike on Saturday of Veterans Day weekend 2014 and drove it off the lot and down to Virginia Beach and around North Carolina. I brought it back the following Wednesday for the 500 mile check up. I was able to put almost 3000 miles on the bike over late fall, winter and early spring. From my very limited riding experience these past six months I’ve discovered the bike itself is amazing, nothing short of illicit fun… should almost be illegal in an emotional sense. My only regret in the purchase was I didn’t buy my first bike 30 years ago.
After almost getting run off the road a few times from cars that didn’t seem to hear me getting ready to pass I decided to add a few items to the bike such as new pipes for that angry sound, performance mod kit, new seat and new grips. I added engine crash bars after dropping the bike twice… both times at a gas station… and both times breaking the turn signal cover, Mike from service suggested I might want to invest in new engine crash bars to save on replacing the turn signals. I’d like to add at this point that Mike and Roberto in service are just amazing young men who have gone out of their way helping me along my new bike riding experience even to the point of steering me away from additions they thought weren’t necessary or would have detracted from the look or performance of the bike. Every time I’ve either visited or called with what I’m sure most would consider «stupid» questions; Geoffrey, Mike and Roberto have taken the time to listen and provide suggestions to help me along my way. They are all amazing people.
I’m sure there are multiple bike dealerships in the area that may be just as good if not better than Motorcycles of Dulles, but because of the outstanding support and service they’ve always provided me, If I should ever decide to buy another bike, I fully intend on purchasing from Motorcycles of Dulles.