Mattress Discounters Sterling

Wow, what a wonderful experience I had at the Sterling Mattress Discounters! The nice store manager lady (sorry I can’t find your name/​business card!) greeted me at the door, we discussed my intentions and my very strict budget, and she was soooooo accommodating. I went during Labor Day weekend, so I knew the prices would be lower than a regular day, but the lady took me all over the store and showed me all options that fit my budget. There was no pressure from her at all to try to sell a more pricey mattress, just to help me stick to the budget and buy a comfy bed. We made the sale about 20 minutes later, she set up delivery for the very next day, and we got two very nice quilted pillows and a moisture barrier cover thrown in for free. Thank you for such a pleasant buying experience! We are so happy with the bed and the service.

Not sure about the other employees who work at this location, but a salesperson named Sandy who we dealt with is the reason why I’m writing this unpleasant review. Sandy told us that we would only have to pay a pick-​up fee (of about $ 85) if we returned our Tempur Pedic mattress after the trial period. We were fine with this. However, when we decided against keeping the bed, we were informed that not only is there a pick-​up fee, but there is a return fee (Tempur Pedic’s fee) of $ 175, and the pillows that were given to us as gifts, could not be returned. Not only did Sandy fail to tell us about these other fees, but when we specifically asked, she said there was only the fee of $ 85. So currently we have no bed, and have been bamboozled out of about $ 400. Thanks Sandy.

DO NOT TRUST THESE PEOPLE. My wife and I stopped in at this location to look into purchasing a mattress due to a large sale going on. We found a nice California king mattress and ordered it along with box springs and a frame.
The woman working there messed up the order and delivered us the wrong frame which did not fit our mattress. I called to get a new frame and after several attempts where I got hung up on after being placed on hold and transferred to the floor room, I spoke with the very same lady who helped us pick the mattress and she said, and I quote, «we are not responsible for the correct delivery of your product, and you should be lucky you got the right mattress as several other customers did not.» I asked what she could do for us and she told me I can wait and she can reorder the part next week and receive it after that or I can go purchase my own frame if I don’t want to sleep on the floor. I responded by asking for my delivery money back due to the wrong parts and she refused.
A side note: I went into the store a few days after the original order to see if I could switch my order to pick it up at the store instead of having it delivered to my house and they told me that if we switched the order in the system I would probably end up receiving the wrong parts and I should not switch my order to be safe. Guess they screw up the orders either way.
There is no accountability here and you will most likely have issues with some or all parts of your order so take my advice and go somewhere else.